World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
38
Citations
7321
World Ranking
1846
National Ranking
14

Overview

Jan Mattsson is affiliated with Roskilde University in Denmark and contributes to research across medicine and business, management, and accounting. Their work includes a combination of clinical medicine topics and organizational studies, reflected in the breadth of their research fields and publication venues.

The primary fields of study for Mattsson comprise Medicine, with 14 publications, alongside Business, Management and Accounting, contributing 8 publications. Subfields include Oncology, Organizational Behavior and Human Resource Management, Sociology and Political Science, Marketing, and Epidemiology.

Mattsson has addressed various topics throughout their research career. These topics notably include:

  • Customer Service Quality and Loyalty
  • Digital Marketing and Social Media
  • Drug Transport and Resistance Mechanisms
  • Liver Disease Diagnosis and Treatment
  • Consumer Behavior in Brand Consumption and Identification
  • Pediatric Hepatobiliary Diseases and Treatments
  • Cutaneous Melanoma Detection and Management

Their recent papers illustrate the interdisciplinary nature of their research. Selected recent publications are:

  • Measuring employee-tourist encounter experience value: A big data analytics approach, 2020, Expert Systems with Applications
  • Consumers' reactions to unsubstantiated claims about ecological products, 2020, Journal of Consumer Marketing
  • Inhibition of the renal apical sodium-dependent bile acid transporter prevents cholemic nephropathy, 2023, Journal of Hepatology
  • Memoryscape: how managers can create lasting customer experiences, 2021, Journal of Business Strategy
  • Dual ileal/renal-liver bile acid transporter inhibitors with different transporter selectivity in vitro differentially increase faecal and urinary bile acid excretion in organic anion transporting polypeptide 1a/1b knockout mice in vivo, 2022, Journal of Hepatology

Frequent publication venues for Mattsson reflect the dual focus of their work on medical and management domains. These include:

  • Journal of Hepatology (3 publications)
  • Expert Systems with Applications (1 publication)
  • Journal of Consumer Marketing (1 publication)
  • Journal of Business Strategy (1 publication)
  • Journal of Clinical Oncology (1 publication)

Collaboration has been an important aspect of Mattsson's work. Frequent co-authors include:

  • Stuart J. Barnes (3 papers)
  • Flemming Sørensen (3 papers)
  • Ellen Strängberg (3 papers)
  • Peter Åkerblad (3 papers)
  • Erik Lindström (3 papers)

Best Publications

  • Innovation behavior in the hotel industry

    Francina Orfila-Sintes;Jan Mattsson

  • Understanding current and future issues in collaborative consumption: A four-stage Delphi study

    Stuart J. Barnes;Jan Mattsson

  • Customer Satisfaction during the Service Delivery Process

    Peter J. Danaher;Jan Mattsson

  • An analysis of international business-to-business relationships based on the Commitment–Trust theory

    Margareta Friman;Tommy Gärling;Bruce Millett;Jan Mattsson

  • Destination brand experience and visitor behavior: testing a scale in the tourism context.

    Stuart J. Barnes;Jan Mattsson;Flemming Sørensen

  • Analysis, planning, improvisation and control in the development of new services

    Bo Edvardsson;Lars Haglund;Jan Mattsson

  • A Service Quality Model Based on an Ideal Value Standard

    Jan Mattsson

  • An empirical assessment of customer satisfaction in tourism.

    Doren D. Chadee;Jan Mattsson

  • Understanding Collaborative Consumption: Test of a Theoretical Model

    Stuart J. Barnes;Jan Mattsson

  • Remembered experiences and revisit intentions: A longitudinal study of safari park visitors

    Stuart J. Barnes;Jan Mattsson;Flemming Sørensen

  • Impact of customer preconsumption mood on the evaluation of employee behavior in service encounters

    Veronica Liljander;Jan Mattsson

  • Innovation Systems in Tourism: The Roles of Attractors and Scene‐Takers

    Jan Mattsson;Jon Sundbo;Christjan Fussing‐Jensen

  • Employee behavior, feelings of warmth and customer perception in service encounters

    J.G.A.M. Lemmink;J. Mattsson

  • Affective consumer responses in service encounters: The emotional content in narratives of critical incidents

    Willemijn van Dolen;Jos Lemmink;Jan Mattsson;Ingrid Rhoen

  • Cumulative Encounter Satisfaction in the Hotel Conference Process

    Peter J. Danaher;Jan Mattsson

  • Relationships, the role of individuals and knowledge flows in the internationalisation of service firms

    Valerie Lindsay;Doren Chadee;Jan Mattsson;Robert Johnston

  • Experimental methods in innovation research

    Flemming Sørensen;Jan Mattsson;Jon Sundbo

  • Destination development through entrepreneurship: a comparison of two cases

    Nick Johns;Jan Mattsson

  • BRAND VALUE IN VIRTUAL WORLDS: AN AXIOLOGICAL APPROACH

    Stuart J. Barnes;Jan Mattsson

  • Improving Service Quality in Person-to-Person Encounters: Integrating Findings from a Multi-disciplinary Review

    Jan Mattsson

  • Analysis, Planning, Improvisation and Control in the Development of New Services - Some Swedish Experiences

    Lars Haglund;Bo Edvardsson;J. Mattsson

Frequent Co-Authors

Stuart J. Barnes
Stuart J. Barnes Newcastle University
Doren Chadee
Doren Chadee Deakin University
Craig Standing
Craig Standing Staffordshire University
Jonas A. Nilsson
Jonas A. Nilsson University of Gothenburg
Bo Edvardsson
Bo Edvardsson Karlstad University
Peter J. Danaher
Peter J. Danaher Monash University
Lars Holmberg
Lars Holmberg King's College London
Robert Johnston
Robert Johnston University of Warwick
Ola Nilsson
Ola Nilsson Karolinska Institute
Kristoffer Hellstrand
Kristoffer Hellstrand University of Gothenburg

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