What is he best known for?
The fields of study he is best known for:
- Marketing
- Management
- Operations management
Richard B. Chase mainly focuses on Service, Operations management, Service desk, Service level requirement and Service level objective.
His Service study is associated with Marketing.
His work on Theory of constraints as part of general Operations management study is frequently connected to Applied engineering, Capacity management and Factory, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them.
His studies in Service desk integrate themes in fields like Customer retention and Customer Service Assurance.
His Customer Service Assurance study combines topics in areas such as Service product management, Service system, Service guarantee and Process management.
His Service design research incorporates elements of Management science and Knowledge management.
His most cited work include:
- Where does the customer fit in a service operation (743 citations)
- Operations Management for Competitive Advantage (578 citations)
- The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (524 citations)
What are the main themes of his work throughout his whole career to date?
Richard B. Chase mostly deals with Service, Marketing, Operations management, Service design and Process management.
His Service research is multidisciplinary, relying on both Engineering management and Knowledge management.
His study in the fields of Tertiary sector of the economy under the domain of Marketing overlaps with other disciplines such as Context.
His research in Operations management intersects with topics in Supply chain and Supply chain management.
The Service design study combines topics in areas such as Service system, Management science and Service level requirement.
His research investigates the connection between Service level requirement and topics such as Customer retention that intersect with problems in Customer advocacy.
He most often published in these fields:
- Service (33.33%)
- Marketing (25.00%)
- Operations management (23.81%)
What were the highlights of his more recent work (between 2006-2020)?
- Service (33.33%)
- Operations management (23.81%)
- Supply chain management (10.71%)
In recent papers he was focusing on the following fields of study:
His primary areas of study are Service, Operations management, Supply chain management, Service system and Service design.
His work carried out in the field of Service brings together such families of science as Manufacturing engineering and Knowledge management.
His biological study spans a wide range of topics, including Performance measurement and Manufacturing strategy.
His Supply chain management research focuses on Engineering management and how it connects with Business logistics and Service desk.
His Service system research is multidisciplinary, relying on both Behavioral operations research and Service level requirement.
His studies in Service level requirement integrate themes in fields like Customer retention and Process management.
Between 2006 and 2020, his most popular works were:
- A history of research in service operations: What's the big idea? (209 citations)
- Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation (172 citations)
- Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction (124 citations)
In his most recent research, the most cited papers focused on:
- Marketing
- Management
- Operations management
The scientist’s investigation covers issues in Service, Service system, Supply chain, Supply chain management and Service management.
In the subject of general Service, his work in Service quality is often linked to Context, thereby combining diverse domains of study.
His study looks at the relationship between Service quality and topics such as Process, which overlap with Service design.
In Supply chain, Richard B. Chase works on issues like Engineering management, which are connected to Operations management.
His Operations management research is multidisciplinary, incorporating perspectives in Service delivery framework and Risk analysis.
His studies deal with areas such as Project management and Enterprise resource planning as well as Supply chain management.
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