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Business and Management

D-Index
41
Citations
14158
World Ranking
1538
National Ranking
653

Research.com Recognitions

  • Fellow of the Decision Sciences Institute
  • Fellow of the Decision Sciences Institute
  • Fellow of the Decision Sciences Institute

Overview

Richard B. Chase is affiliated with the University of Southern California in the United States. Their research spans multiple fields, primarily focusing on Business, Management and Accounting as well as Engineering.

Their main areas of study include Marketing and Organizational Behavior and Human Resource Management, with additional work in Sociology and Political Science, Electrical and Electronic Engineering, and Automotive Engineering. The key research topics covered in their publications are:

  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • Consumer Retail Behavior Studies
  • Information Systems Theories and Implementation
  • Vehicular Ad Hoc Networks (VANETs)
  • Autonomous Vehicle Technology and Safety
  • Traffic control and management

Recent papers authored or co-authored by Richard B. Chase highlight a diverse set of subjects and publication venues:

  • "Customer contact in a digital world," 2020, Journal of service management
  • "Learning from the pioneering founders of the service research field," 2023, Journal of service management
  • "Optimizing Customer Involvement: How Close Should You Be to Your Customers?", 2022, California Management Review
  • "Flexible Architecture for Testing Connected Vehicles in Realistic Traffic," 2023, SAE technical papers on CD-ROM/SAE technical paper series

Frequent co-authors collaborating with Richard B. Chase include:

  • Scott E. Sampson
  • David E. Bowen
  • Raymond P. Fisk
  • John Bateson
  • Leonard L. Berry

The primary journals and conference series where their work is published are:

  • Journal of service management
  • California Management Review
  • SAE technical papers on CD-ROM/SAE technical paper series

Their professional distinctions include recognition as a Fellow of the Decision Sciences Institute.

Best Publications

  • Operations Management for Competitive Advantage

    Richard B. Chase;F. Robert Jacobs;Nicholas J. Aquilano

  • Where does the customer fit in a service operation

    Chase Rb

  • Operations and Supply Chain Management

    F. Robert Jacobs;Richard B. Chase

  • Antecedents of Organizational Slack

    Mark P. Sharfman;Gerrit Wolf;Richard B. Chase;David A. Tansik

  • The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

    Richard B. Chase

  • The Customer Contact Model for Organization Design

    Richard B. Chase;David A. Tansik

  • Motivating the Client/Employee System as a Service Production Strategy

    Peter K. Mills;Richard B. Chase;Newton Margulies

  • Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

    Chris Voss;Aleda V. Roth;Richard B. Chase

  • Antecedents of New Service Development Effectiveness An Exploratory Examination of Strategic Operations Choices

    Craig M. Froehle;Aleda V. Roth;Richard B. Chase;Christopher A. Voss

  • Human issues in service design

    Lori S. Cook;David E. Bowen;Richard B. Chase;Sriram Dasu

  • The Service Factory

    Richard B. Chase;Warren J. Erikson

  • Want to perfect your company's service? Use behavioral science.

    R B Chase;S Dasu

  • A history of research in service operations: What's the big idea?

    Richard B. Chase;Uday M. Apte

  • Constructing an empirically derived measure for customer contact

    Deborah L. Kellogg;Richard B. Chase

  • Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry

    Sheryl E. Kimes;Richard B. Chase;Summee Choi;Philip Y Lee

  • Production & Operations Management: A Life Cycle Approach

    Richard B. Chase;Nicholas J. Aquilano

  • A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design

    Susan Paul Johnson;Larry J. Menor;Aleda V. Roth;Richard B. Chase

  • A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

    Christopher A. Voss;Aleda V. Roth;Eve D. Rosenzweig;Kate Blackmon

  • Production and operations management manufacturing and services

    Richard B. Chase;Nicholas J. Aquilano;F. Robert Jacobs

  • The Strategic Levers of Yield Management

    Sheryl E. Kimes;Richard B. Chase

  • Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

    Martin Reimann;Ulrich F. Lünemann;Richard B. Chase

  • Revisiting “Where Does the Customer Fit in a Service Operation?”

    Richard B. Chase

Frequent Co-Authors

Christopher A. Voss
Christopher A. Voss University of Warwick
Aleda V. Roth
Aleda V. Roth Clemson University
Gregory B. Northcraft
Gregory B. Northcraft University of Illinois at Urbana-Champaign
Sheryl E. Kimes
Sheryl E. Kimes Cornell University
David E. Bowen
David E. Bowen Arizona State University
David Lowery
David Lowery Pennsylvania State University
Roland T. Rust
Roland T. Rust University of Maryland, College Park
Valarie A. Zeithaml
Valarie A. Zeithaml University of North Carolina at Chapel Hill
Leonard L. Berry
Leonard L. Berry Texas A&M University

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