2026 Richard B. Chase: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	41	1539	1439	654	597	93	14158

Richard B. Chase publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Richard B. Chase sits on this spectrum.

35 publications 436+

This scientist: 93 publications — 22nd percentile

22% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

Richard B. Chase D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Richard B. Chase sits on this spectrum.

30 D-Index 89+

This scientist: 41 D-Index — 50th percentile

50% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Research.com Recognitions

Fellow of the Decision Sciences Institute
Fellow of the Decision Sciences Institute
Fellow of the Decision Sciences Institute
Fellow of the Decision Sciences Institute
Fellow of the Decision Sciences Institute

Overview

Richard B. Chase is affiliated with the University of Southern California in the United States. Their research spans multiple fields, primarily focusing on Business, Management and Accounting as well as Engineering.

Their main areas of study include Marketing and Organizational Behavior and Human Resource Management, with additional work in Sociology and Political Science, Electrical and Electronic Engineering, and Automotive Engineering. The key research topics covered in their publications are:

Service and Product Innovation
Customer Service Quality and Loyalty
Consumer Retail Behavior Studies
Information Systems Theories and Implementation
Vehicular Ad Hoc Networks (VANETs)
Autonomous Vehicle Technology and Safety
Traffic control and management

Recent papers authored or co-authored by Richard B. Chase highlight a diverse set of subjects and publication venues:

"Customer contact in a digital world," 2020, Journal of service management
"Learning from the pioneering founders of the service research field," 2023, Journal of service management
"Optimizing Customer Involvement: How Close Should You Be to Your Customers?", 2022, California Management Review
"Flexible Architecture for Testing Connected Vehicles in Realistic Traffic," 2023, SAE technical papers on CD-ROM/SAE technical paper series

Frequent co-authors collaborating with Richard B. Chase include:

Scott E. Sampson
David E. Bowen
Raymond P. Fisk
John Bateson
Leonard L. Berry

The primary journals and conference series where their work is published are:

Journal of service management
California Management Review
SAE technical papers on CD-ROM/SAE technical paper series

Their professional distinctions include recognition as a Fellow of the Decision Sciences Institute.

Best Publications

Operations Management for Competitive Advantage

Richard B. Chase;F. Robert Jacobs;Nicholas J. Aquilano

2365
Citations
Where does the customer fit in a service operation

Chase Rb

1203
Citations
Operations and Supply Chain Management

F. Robert Jacobs;Richard B. Chase

1167
Citations
Antecedents of Organizational Slack

Mark P. Sharfman;Gerrit Wolf;Richard B. Chase;David A. Tansik

902
Citations
The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Richard B. Chase

845
Citations
The Customer Contact Model for Organization Design

Richard B. Chase;David A. Tansik

619
Citations
Motivating the Client/Employee System as a Service Production Strategy

Peter K. Mills;Richard B. Chase;Newton Margulies

543
Citations
Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation

Chris Voss;Aleda V. Roth;Richard B. Chase

423
Citations
Antecedents of New Service Development Effectiveness An Exploratory Examination of Strategic Operations Choices

Craig M. Froehle;Aleda V. Roth;Richard B. Chase;Christopher A. Voss

416
Citations
Human issues in service design

Lori S. Cook;David E. Bowen;Richard B. Chase;Sriram Dasu

411
Citations
The Service Factory

Richard B. Chase;Warren J. Erikson

409
Citations
Want to perfect your company's service? Use behavioral science.

R B Chase;S Dasu

387
Citations
A history of research in service operations: What's the big idea?

Richard B. Chase;Uday M. Apte

385
Citations
Constructing an empirically derived measure for customer contact

Deborah L. Kellogg;Richard B. Chase

371
Citations
Restaurant Revenue Management: Applying Yield Management to the Restaurant Industry

Sheryl E. Kimes;Richard B. Chase;Summee Choi;Philip Y Lee

340
Citations
Production & Operations Management: A Life Cycle Approach

Richard B. Chase;Nicholas J. Aquilano

339
Citations
A Critical Evaluation of the New Service Development Process: Integrating Service Innovation and Service Design

Susan Paul Johnson;Larry J. Menor;Aleda V. Roth;Richard B. Chase

332
Citations
A Tale of Two Countries’ Conservatism, Service Quality, and Feedback on Customer Satisfaction

Christopher A. Voss;Aleda V. Roth;Eve D. Rosenzweig;Kate Blackmon

327
Citations
Production and operations management manufacturing and services

Richard B. Chase;Nicholas J. Aquilano;F. Robert Jacobs

296
Citations
The Strategic Levers of Yield Management

Sheryl E. Kimes;Richard B. Chase

286
Citations
Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction

Martin Reimann;Ulrich F. Lünemann;Richard B. Chase

273
Citations
Revisiting “Where Does the Customer Fit in a Service Operation?”

Richard B. Chase

20
Citations

Frequent Co-Authors

Christopher A. Voss University of Warwick

Aleda V. Roth Clemson University

Gregory B. Northcraft University of Illinois at Urbana-Champaign

Sheryl E. Kimes Cornell University

David E. Bowen Arizona State University

Roland T. Rust University of Maryland, College Park

Valarie A. Zeithaml University of North Carolina at Chapel Hill

David Lowery Pennsylvania State University

Leonard L. Berry Texas A&M University

Asoo J. Vakharia University of Florida

External Links

Wikipedia of Richard B. Chase Personal website of Richard B. Chase

If you think any of the details on this page are incorrect, let us know.

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