D-Index & Metrics Best Publications

D-Index & Metrics

Discipline name D-index D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines. Citations Publications World Ranking National Ranking
Business and Management D-index 37 Citations 14,192 71 World Ranking 817 National Ranking 362

Research.com Recognitions

Awards & Achievements

Fellow of the Decision Sciences Institute

Overview

What is he best known for?

The fields of study he is best known for:

  • Marketing
  • Management
  • Operations management

Richard B. Chase mainly focuses on Service, Operations management, Service desk, Service level requirement and Service level objective. His Service study is associated with Marketing. His work on Theory of constraints as part of general Operations management study is frequently connected to Applied engineering, Capacity management and Factory, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them.

His studies in Service desk integrate themes in fields like Customer retention and Customer Service Assurance. His Customer Service Assurance study combines topics in areas such as Service product management, Service system, Service guarantee and Process management. His Service design research incorporates elements of Management science and Knowledge management.

His most cited work include:

  • Where does the customer fit in a service operation (743 citations)
  • Operations Management for Competitive Advantage (578 citations)
  • The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (524 citations)

What are the main themes of his work throughout his whole career to date?

Richard B. Chase mostly deals with Service, Marketing, Operations management, Service design and Process management. His Service research is multidisciplinary, relying on both Engineering management and Knowledge management. His study in the fields of Tertiary sector of the economy under the domain of Marketing overlaps with other disciplines such as Context.

His research in Operations management intersects with topics in Supply chain and Supply chain management. The Service design study combines topics in areas such as Service system, Management science and Service level requirement. His research investigates the connection between Service level requirement and topics such as Customer retention that intersect with problems in Customer advocacy.

He most often published in these fields:

  • Service (33.33%)
  • Marketing (25.00%)
  • Operations management (23.81%)

What were the highlights of his more recent work (between 2006-2020)?

  • Service (33.33%)
  • Operations management (23.81%)
  • Supply chain management (10.71%)

In recent papers he was focusing on the following fields of study:

His primary areas of study are Service, Operations management, Supply chain management, Service system and Service design. His work carried out in the field of Service brings together such families of science as Manufacturing engineering and Knowledge management. His biological study spans a wide range of topics, including Performance measurement and Manufacturing strategy.

His Supply chain management research focuses on Engineering management and how it connects with Business logistics and Service desk. His Service system research is multidisciplinary, relying on both Behavioral operations research and Service level requirement. His studies in Service level requirement integrate themes in fields like Customer retention and Process management.

Between 2006 and 2020, his most popular works were:

  • A history of research in service operations: What's the big idea? (209 citations)
  • Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation (172 citations)
  • Uncertainty Avoidance as a Moderator of the Relationship between Perceived Service Quality and Customer Satisfaction (124 citations)

In his most recent research, the most cited papers focused on:

  • Marketing
  • Management
  • Operations management

The scientist’s investigation covers issues in Service, Service system, Supply chain, Supply chain management and Service management. In the subject of general Service, his work in Service quality is often linked to Context, thereby combining diverse domains of study. His study looks at the relationship between Service quality and topics such as Process, which overlap with Service design.

In Supply chain, Richard B. Chase works on issues like Engineering management, which are connected to Operations management. His Operations management research is multidisciplinary, incorporating perspectives in Service delivery framework and Risk analysis. His studies deal with areas such as Project management and Enterprise resource planning as well as Supply chain management.

This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.

Best Publications

Operations Management for Competitive Advantage

Richard B. Et. Al. Chase.
(2000)

2293 Citations

Where does the customer fit in a service operation

R B Chase.
Harvard Business Review (1978)

1160 Citations

Operations and Supply Chain Management

F. Robert Jacobs;Richard B. Chase.
(2008)

1104 Citations

Antecedents of Organizational Slack

Mark P. Sharfman;Gerrit Wolf;Richard B. Chase;David A. Tansik.
Academy of Management Review (1988)

829 Citations

The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions

Richard B. Chase.
Operations Research (1981)

800 Citations

The Customer Contact Model for Organization Design

Richard B. Chase;David A. Tansik.
Management Science (1983)

582 Citations

Motivating the Client/Employee System as a Service Production Strategy

Peter K. Mills;Richard B. Chase;Newton Margulies.
Academy of Management Review (1983)

520 Citations

The Service Factory

Richard B. Chase;Warren J. Erikson.
Academy of Management Executive (1988)

408 Citations

Antecedents of New Service Development Effectiveness An Exploratory Examination of Strategic Operations Choices

Craig M. Froehle;Aleda V. Roth;Richard B. Chase;Christopher A. Voss.
Journal of Service Research (2000)

403 Citations

Human issues in service design

Lori S. Cook;David E. Bowen;Richard B. Chase;Sriram Dasu.
Journal of Operations Management (2002)

373 Citations

Best Scientists Citing Richard B. Chase

Rohit Verma

Rohit Verma

Cornell University

Publications: 30

Sheryl E. Kimes

Sheryl E. Kimes

Cornell University

Publications: 27

Aleda V. Roth

Aleda V. Roth

Clemson University

Publications: 26

Heiko Gebauer

Heiko Gebauer

Linköping University

Publications: 16

Christopher A. Voss

Christopher A. Voss

University of Warwick

Publications: 15

Anna S. Mattila

Anna S. Mattila

Pennsylvania State University

Publications: 14

Yongtae Park

Yongtae Park

Seoul National University

Publications: 14

Jochen Wirtz

Jochen Wirtz

National University of Singapore

Publications: 13

James C. Spohrer

James C. Spohrer

IBM (United States)

Publications: 12

Robert Johnston

Robert Johnston

University of Warwick

Publications: 12

Justin Tan

Justin Tan

York University

Publications: 11

Ram Narasimhan

Ram Narasimhan

Michigan State University

Publications: 11

Göran Svensson

Göran Svensson

Campus Kristiania

Publications: 10

Andy C.L. Yeung

Andy C.L. Yeung

Hong Kong Polytechnic University

Publications: 10

Bo Edvardsson

Bo Edvardsson

Karlstad University

Publications: 10

Toby D. Wall

Toby D. Wall

University of Sheffield

Publications: 10

Profile was last updated on December 6th, 2021.
Research.com Ranking is based on data retrieved from the Microsoft Academic Graph (MAG).
The ranking d-index is inferred from publications deemed to belong to the considered discipline.

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