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Thorsten Hennig-Thurau

Thorsten Hennig-Thurau

D-Index & Metrics

Business and Management

D-Index
51
Citations
34669
World Ranking
894
National Ranking
31

Overview

Thorsten Hennig-Thurau is affiliated with the University of Münster in Germany. Their research primarily spans the fields of Business, Management and Accounting, and Social Sciences, with a focused concentration on Marketing, Sociology and Political Science, Human-Computer Interaction, Literature and Literary Theory, and Strategy and Management.

The main topics addressed in their work include Digital Marketing and Social Media, Consumer Behavior in Brand Consumption and Identification, Consumer Market Behavior and Pricing, Virtual Reality Applications and Impacts, Consumer Retail Behavior Studies, Media Influence and Health, and Digital Platforms and Economics.

Thorsten Hennig-Thurau has published in several venues with frequent contributions to the Journal of the Academy of Marketing Science, SSRN Electronic Journal, Journal of Retailing, Journal of Media Business Studies, and International Journal of Research in Marketing.

Recent papers include the following:

  • Social interactions in the metaverse: Framework, initial evidence, and research roadmap (2022), Journal of the Academy of Marketing Science
  • Social media resources and capabilities as strategic determinants of social media performance (2020), International Journal of Research in Marketing
  • Searching for word of mouth in the digital age: Determinants of consumers' uses of face-to-face information, internet opinion sites, and social media (2021), Journal of Business Research
  • The Economics of Filmed Entertainment in the Digital Era (2021), Journal of Cultural Economics
  • Metaverse Marketing (2022), NIM Marketing Intelligence Review

Frequent co-authors include Alina Marie Herting, Gerrit Cziehso, Marc Linder, Raoul V. Kübler, and Dorothea Nilusha Aliman.

Best Publications

  • Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet?

    Thorsten Hennig-Thurau;Kevin P. Gwinner;Gianfranco Walsh;Dwayne D. Gremler

  • Understanding Relationship Marketing Outcomes An Integration of Relational Benefits and Relationship Quality

    Thorsten Hennig-Thurau;Kevin P. Gwinner;Dwayne D. Gremler

  • The impact of customer satisfaction and relationship quality on customer retention: A critical reassessment and model development

    Thorsten Hennig-Thurau;Alexander Klee

  • The Impact of New Media on Customer Relationships

    Thorsten Hennig-Thurau;Thorsten Hennig-Thurau;Edward C. Malthouse;Christian Friege;Sonja Gensler

  • Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet

    Thorsten Hennig-Thurau;Gianfranco Walsh

  • Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships:

    Thorsten Hennig-Thurau;Markus Groth;Michael Paul;Dwayne D. Gremler

  • Customer orientation of service employees: Its impact on customer satisfaction, commitment, and retention

    Thorsten Hennig‐Thurau

  • MODELING AND MANAGING STUDENT LOYALTY: AN APPROACH BASED ON THE CONCEPT OF RELATIONSHIP QUALITY

    Thorsten Hennig-Thurau;Markus F. Langer;Ursula Hansen

  • Customer reactions to emotional labor: the roles of employee acting strategies and customer detection accuracy

    Markus Groth;Thorsten Hennig-Thurau;Gianfranco Walsh

  • Social Commerce: A Contingency Framework for Assessing Marketing Potential

    Manjit S. Yadav;Kristine de Valck;Thorsten Hennig-Thurau;Thorsten Hennig-Thurau;Donna L. Hoffman

  • Value Creation in the Video Game Industry: Industry Economics, Consumer Benefits, and Research Opportunities

    André Marchand;Thorsten Hennig-Thurau;Thorsten Hennig-Thurau

  • Willing and able to fake emotions: a closer examination of the link between emotional dissonance and employee well-being.

    S. Douglas Pugh;Markus Groth;Thorsten Hennig-Thurau

  • Does Twitter matter? The impact of microblogging word of mouth on consumers’ adoption of new movies

    Thorsten Hennig-Thurau;Thorsten Hennig-Thurau;Caroline Wiertz;Fabian Feldhaus

  • Consumer File Sharing of Motion Pictures

    Thorsten Hennig-Thurau;Victor Henning;Henrik Sattler

  • Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships

    Unknown

  • Marketing the Pinball Way: Understanding How Social Media Change the Generation of Value for Consumers and Companies

    Thorsten Hennig-Thurau;Thorsten Hennig-Thurau;Charles F. Hofacker;Björn Bloching

  • Relationship Marketing: Gaining Competitive Advantage Through Customer Satisfaction And Customer Retention

    Thorsten Hennig-Thurau;Ursula Hansen

  • German Consumer Decision‐Making Styles

    Gianfranco Walsh;Vincent-Wayne Mitchell;Thorsten Hennig-Thurau

  • Relationship Quality and Customer Retention through Strategic Communication of Customer Skills

    Thorsten Hennig-Thurau

  • Does Customer Demotion Jeopardize Loyalty

    Tillmann Wagner;Thorsten Hennig-Thurau;Thomas Rudolph

  • Relationship Marketing — Some Reflections on the State-of-the-Art of the Relational Concept

    Thorsten Hennig-Thurau;Ursula Hansen

Frequent Co-Authors

Mark B. Houston
Mark B. Houston Texas Christian University
Gianfranco Walsh
Gianfranco Walsh Friedrich Schiller University Jena
Dwayne D. Gremler
Dwayne D. Gremler Bowling Green State University
Vincent‐Wayne Mitchell
Vincent‐Wayne Mitchell University of Sydney
Christian M. Ringle
Christian M. Ringle Hamburg University of Technology
Kai Sassenberg
Kai Sassenberg Leibniz Institute for Neurobiology
Arvind Rangaswamy
Arvind Rangaswamy Pennsylvania State University
Jehoshua Eliashberg
Jehoshua Eliashberg University of Pennsylvania
Bernd Skiera
Bernd Skiera Goethe University Frankfurt
Charles F. Hofacker
Charles F. Hofacker Florida State University

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