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Business and Management

D-Index
46
Citations
10377
World Ranking
1214
National Ranking
188

Overview

Heiner Evanschitzky is affiliated with the University of Manchester in the United Kingdom. Their research spans multiple fields including Business, Management and Accounting, and Social Sciences, with a primary focus on marketing and organizational behavior.

The scientist's work has a strong emphasis on topics such as Digital Marketing and Social Media, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, Consumer Behavior in Brand Consumption and Identification, Media Influence and Health, Consumer Market Behavior and Pricing, and Service and Product Innovation.

Frequent co-authors collaborating with Heiner Evanschitzky include Christian Brock, Thomas Rudolph, Jennifer Brannon Barhorst, Graeme McLean, and Nina Krey.

Publications often appear in notable academic venues such as the Journal of Business Research, Journal of Service Management Research, Marketing Letters, Psychology and Marketing, and the Journal of Marketing.

Some recent papers authored or co-authored by Heiner Evanschitzky include:

  • Strengthening the satisfaction loyalty link: the role of relational switching costs, 2021, Marketing Letters
  • Consumer relationship fading, 2020, Psychology and Marketing
  • Digital Disruption in Retailing and Beyond, 2020, Journal of Service Management Research

Additional relevant publications connected to Evanschitzky's field include:

  • Multi-unit franchising from franchisor and franchisee perspectives: Antecedents, performance outcomes, and the optimal mini-chain size, 2020, Journal of Business Research
  • Transcending reality: Introducing mental time travel experiences and their ability to influence brand outcomes, 2023, Journal of Business Research

Best Publications

  • An examination of moderator effects in the four-stage loyalty model

    Heiner Evanschitzky;Maren Wunderlich

  • The relative strength of affective commitment in securing loyalty in service relationships

    Heiner Evanschitzky;Gopalkrishnan R. Iyer;Hilke Plassmann;Joerg Niessing

  • Success Factors of Product Innovation: An Updated Meta‐Analysis

    Heiner Evanschitzky;Martin Eisend;Roger J. Calantone;Yuanyuan Jiang

  • Customer equity drivers and future sales

    Verena Vogel;H. Evanschitzky;Balasubramani Ramaseshan

  • E-satisfaction: a re-examination

    Heiner Evanschitzky;Gopalkrishnan R. Iyer;Josef Hesse;Dieter Ahlert

  • Consequences of customer loyalty to the loyalty program and to the company

    Heiner Evanschitzky;B. Ramaseshan;David M. Woisetschläger;Verena Richelsen

  • Internal branding: an enabler of employees' brand‐supporting behaviours

    Khanyapuss Punjaisri;Heiner Evanschitzky;Alan Wilson

  • Identification and analysis of moderator variables: investigating the customer satisfaction-loyalty link

    Gianfranco Walsh;Heiner Evanschitzky;Maren Wunderlich

  • Replication research's disturbing trend

    Heiner Evanschitzky;Carsten Baumgarth;Raymond Hubbard;J. Scott Armstrong

  • Customer Inspiration: Conceptualization, Scale Development, and Validation

    Tim Böttger;Thomas Rudolph;Heiner Evanschitzky;Thilo Pfrang

  • Does the employee-customer satisfaction link hold for all employee groups?

    Florian v. Wangenheim;Heiner Evanschitzky;Maren Wunderlich

  • Consumer ethnocentrism in the German market

    Heiner Evanschitzky;Florian v. Wangenheim;David M. Woisetschläger;Markus Blut;Markus Blut

  • Exploring the influences of internal branding on employees' brand promise delivery: Implications for strenthening the customer-brand relationships

    Khanyapuss Punjaisr;Alan Wilson;Heiner Evanschitzky

  • How habits, social ties, and economic switching barriers affect customer loyalty in contractual service settings

    David M. Woisetschläger;Patrick Lentz;Heiner Evanschitzky

  • The impact of service characteristics on the switching costs-customer loyalty link

    Markus Blut;Sharon E. Beatty;Heiner Evanschitzky;Christian Brock

  • Consumer Trial, Continuous Use, and Economic Benefits of a Retail Service Innovation: The Case of the Personal Shopping Assistant

    Heiner Evanschitzky;Gopalkrishnan R. Iyer;Kishore Gopalakrishna Pillai;Peter Kenning

  • Service & solution innovation: Overview and research agenda☆

    Heiner Evanschitzky;Florian v. Wangenheim;David M. Woisetschläger

  • Internal branding to influence employees' brand promise delivery: a case study in Thailand

    Khanyapuss Punjaisri;Alan Wilson;Heiner Evanschitzky

  • Switching Barriers in the Four-Stage Loyalty Model

    Markus Blut;Heiner Evanschitzky;Verena Vogel;Dieter Ahlert

  • Consumer price knowledge in the German retail market

    Heiner Evanschitzky;Peter Kenning;Verena Vogel

Frequent Co-Authors

Peter Kenning
Peter Kenning Heinrich Heine University Düsseldorf
Arun Sharma
Arun Sharma University of Miami
J. Scott Armstrong
J. Scott Armstrong University of Pennsylvania
Gianfranco Walsh
Gianfranco Walsh Friedrich Schiller University Jena
Martin Eisend
Martin Eisend European University Viadrina
Carlos M.P. Sousa
Carlos M.P. Sousa Molde University College
Sharon E. Beatty
Sharon E. Beatty University of Alabama
Kristy E. Reynolds
Kristy E. Reynolds University of Alabama
Roger J. Calantone
Roger J. Calantone Michigan State University
Karin Sanders
Karin Sanders University of New South Wales

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