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D-Index & Metrics

Business and Management

D-Index
31
Citations
16735
World Ranking
2710
National Ranking
1051

Overview

Kristy E. Reynolds is affiliated with the University of Alabama in the United States. Their research centers primarily on the fields of Business, Management and Accounting, as well as Social Sciences. Within these broader domains, they have contributed notably to subfields such as Marketing, Sociology and Political Science, Social Psychology, Organizational Behavior and Human Resource Management, and Communication.

The scientist's work spans a range of topics, including Consumer Behavior in Brand Consumption and Identification, Psychology of Social Influence, Customer Service Quality and Loyalty, Consumer Retail Behavior Studies, International Student and Expatriate Challenges, Emotional Intelligence and Performance, and Cultural Differences and Values.

Their scholarly output includes publications in several academic journals, with recurrent appearances in:

  • The Journal of Marketing Theory and Practice
  • Journal of Retailing
  • Journal of Consumer Marketing

Notable recent papers authored or coauthored by Kristy E. Reynolds include:

  • An Investigation of Consumer Subjective Knowledge in Frontline Interactions (2021), published in Journal of Retailing
  • A model of cultural intelligence and global identity (2020), published in Journal of Consumer Marketing
  • Female-friend gift-card giving (2021), published in The Journal of Marketing Theory and Practice
  • Consumer response to product discontinuations (2024), published in The Journal of Marketing Theory and Practice

They have collaborated frequently with several coauthors, including:

  • Stephanie T. Gillison (2 joint publications)
  • Bryan Hochstein (1 joint publication)
  • Willy Bolander (1 joint publication)
  • Brett Christenson (1 joint publication)
  • Alexander B. Pratt (1 joint publication)

Kristy E. Reynolds' diverse research topics reflect an interest in understanding consumer behavior, social influences on purchasing decisions, and the impact of cultural factors. Their work on customer service quality and loyalty also indicates engagement with organizational and performance-related outcomes.

Best Publications

  • Hedonic shopping motivations

    Mark J. Arnold;Kristy E. Reynolds

  • Understanding the Customer Base of Service Providers: An Examination of the Differences Between Switchers and Stayers

    Jaishankar Ganesh;Mark J. Arnold;Kristy E. Reynolds

  • Customer benefits and company consequences of customer-salesperson relationships in retailing

    Kristy E. Reynolds;Sharon E. Beatty

  • Hedonic and utilitarian shopping value: Investigating differential effects on retail outcomes

    Michael A. Jones;Kristy E. Reynolds;Mark J. Arnold

  • Customer-sales associate retail relationships

    Sharon E. Beatty;Morris Mayer;James E. Coleman;Kristy Ellis Reynolds

  • The product-specific nature of impulse buying tendency

    Michael A. Jones;Kristy E. Reynolds;Seungoog Weun;Sharon E. Beatty

  • Customer delight in a retail context: investigating delightful and terrible shopping experiences

    Mark J. Arnold;Kristy E. Reynolds;Nicole Ponder;Jason E. Lueg

  • The Positive and Negative Effects of Switching Costs on Relational Outcomes

    Michael A. Jones;Kristy E. Reynolds;David L. Mothersbaugh;Sharon E. Beatty

  • Customer Loyalty to the Salesperson and the Store: Examining Relationship Customers in an Upscale Retail Context

    Kristy E. Reynolds;Mark J. Arnold

  • Online Shopper Motivations, and e-Store Attributes: An Examination of Online Patronage Behavior and Shopper Typologies

    Jaishankar Ganesh;Kristy E. Reynolds;Michael Luckett;Nadia Pomirleanu

  • A relationship customer typology

    Kristy E Reynolds;Sharon E Beatty

  • Traditional malls vs. factory outlets : comparing shopper typologies and implications for retail strategy.

    Kristy E Reynolds;Jaishankar Ganesh;Michael Luckett

  • Approach and Avoidance Motivation: Investigating Hedonic Consumption in a Retail Setting

    Mark J. Arnold;Kristy E. Reynolds

  • Affect and Retail Shopping Behavior: Understanding the Role of Mood Regulation and Regulatory Focus

    Mark J. Arnold;Kristy E. Reynolds

  • The Role of Retailer Interest on Shopping Behavior

    M Jones;K Reynolds

  • Determinants of internet auction success and closing price: An exploratory study

    James H. Gilkeson;Kristy Reynolds

  • Retail patronage behavior and shopper typologies: a replication and extension using a multi-format, multi-method approach

    Jaishankar Ganesh;Kristy E. Reynolds;Michael G. Luckett

  • Hedonic shopping motivations in collectivistic and individualistic consumer cultures

    Heiner Evanschitzky;Oliver Emrich;Vinita Sangtani;Anna-Lena Ackfeldt

  • Exploring consumers’ attitude towards relationship marketing

    Michael A Jones;Kristy E Reynolds;Mark J Arnold;Colin B Gabler

  • Search regret: Antecedents and consequences

    Kristy E. Reynolds;Judith Anne Garretson Folse;Michael A. Jones

  • Understanding the Relationships Between Commitment and Voice: Hypotheses, Empirical Evidence, and Directions for Future Research

    Sharon E. Beatty;Kristy E. Reynolds;Stephanie M. Noble;Mary P. Harrison

Frequent Co-Authors

Sharon E. Beatty
Sharon E. Beatty University of Alabama
R. Glenn Richey
R. Glenn Richey Auburn University
Heiner Evanschitzky
Heiner Evanschitzky University of Manchester
Kent B. Monroe
Kent B. Monroe University of Illinois at Urbana-Champaign
Peter R Magnusson
Peter R Magnusson The University of Texas Rio Grande Valley
Dhruv Grewal
Dhruv Grewal Babson College
Alexander E. Ellinger
Alexander E. Ellinger University of Alabama

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