World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
61
Citations
24462
World Ranking
494
National Ranking
221

Research.com Recognitions

  • 2011 - INFORMS Society for Marketing Science (ISMS) Fellow Award

Overview

Scott A. Neslin is affiliated with Dartmouth College in the United States and has published extensively in the field of Business, Management, and Accounting. Their research primarily focuses on marketing, with subfields including Marketing, Management Information Systems, Organizational Behavior and Human Resource Management, Strategy and Management, and Management of Technology and Innovation.

Their recent papers cover topics related to consumer retail behavior, omnichannel marketing, and customer value. Notable publications include:

  • The omnichannel continuum: Integrating online and offline channels along the customer journey, 2022, Journal of Retailing
  • Free Shipping Promotions and Product Returns, 2020, Journal of Marketing Research
  • The past, present, and future of brand research, 2020, Marketing Letters
  • Identifying omnichannel deal prone segments, their antecedents, and their consequences, 2020, Journal of Retailing
  • How Physical Stores Enhance Customer Value: The Importance of Product Inspection Depth, 2021, Journal of Marketing

Scott A. Neslin has frequently collaborated with several co-authors, including Russell S. Winer, Sara Valentini, Elisa Montaguti, Els Breugelmans, and Edlira Shehu.

The researcher has published in various academic venues with multiple contributions to the Journal of Retailing and Marketing Letters. Other publication venues include the Journal of Marketing Research and the Journal of Marketing. Neslin has also authored a book titled The History of Marketing Science, published by World Scientific in 2022.

The main topics of Scott A. Neslin's research explore areas such as:

  • Consumer Retail Behavior Studies
  • Consumer Market Behavior and Pricing
  • Consumer Behavior in Brand Consumption and Identification
  • Supply Chain and Inventory Management
  • Customer Service Quality and Loyalty
  • Management and Marketing Education
  • Digital Marketing and Social Media

In 2011, Scott A. Neslin received the INFORMS Society for Marketing Science (ISMS) Fellow Award.

Best Publications

  • Pursuing the Value-Conscious Consumer: Store Brands versus National Brand Promotions:

    Kusum L. Ailawadi;Scott A. Neslin;Karen Gedenk

  • Challenges and opportunities in multichannel customer management

    Scott A. Neslin;Dhruv Grewal;Robert Leghorn;Venkatesh Shankar

  • Revenue Premium as an Outcome Measure of Brand Equity

    Kusum L. Ailawadi;Donald R. Lehmann;Scott A. Neslin

  • Multichannel customer management: Understanding the research-shopper phenomenon

    Peter C. Verhoef;Scott A. Neslin;Björn Vroomen

  • Sales Promotion: Concepts, Methods and Strategies

    Robert C. Blattberg;Scott A. Neslin

  • Key Issues in Multichannel Customer Management: Current Knowledge and Future Directions

    Scott A. Neslin;Venkatesh Shankar

  • Customer Channel Migration

    Asim Ansari;Carl F . Mela;Scott A . Neslin

  • Defection Detection: Measuring and Understanding the Predictive Accuracy of Customer Churn Models

    Scott A . Neslin;Sunil Gupta;Wagner Kamakura;Junxiang Lu

  • Multichannel Shopper Segments and Their Covariates

    Umut Konus;Peter C. Verhoef;Scott A. Neslin

  • Consumer Promotions and the Acceleration of Product Purchases

    Scott A. Neslin;Caroline Henderson;John Quelch

  • Putting one-to-one marketing to work: Personalization, customization, and choice

    Neeraj Arora;Xavier Dreze;Anindya Ghose;James D. Hess

  • The Effect of Promotion on Consumption: Buying More and Consuming it Faster:

    Kusum L. Ailawadi;Scott A. Neslin

  • The Effects of Advertising on Brand Switching and Repeat Purchasing

    John Deighton;Caroline M. Henderson;Scott A. Neslin

  • The Impact of Brand Equity on Customer Acquisition, Retention, and Profit Margin

    Florian Stahl;Mark Heitmann;Donald R. Lehmann;Scott A. Neslin

  • Promotional Elasticities and Category Characteristics

    Chakravarthi Narasimhan;Scott A. Neslin;Subrata K. Sen

  • Database Marketing: Analyzing and Managing Customers

    Robert C. Blattberg Robert C. Blattberg;Byung-Do Kim Byung-Do Kim;Scott A. Neslin Scott A. Neslin

  • Building With Bricks and Mortar: The Revenue Impact of Opening Physical Stores in a Multichannel Environment

    Koen Hendrik Pauwels;S. A Neslin

  • Driving Online and Offline Sales: The Cross-Channel Effects of Traditional, Online Display, and Paid Search Advertising

    Isaac M. Dinner;Harald J. Van Heerde;Scott A. Neslin

  • Sales Promotion Models

    Harald J. van Heerde;Scott A. Neslin

  • The role of retail promotion in determining future brand loyalty: its effect on purchase event feedback

    Karen Gedenk;Scott A. Neslin

Frequent Co-Authors

Kusum L. Ailawadi
Kusum L. Ailawadi Dartmouth College
Peter C. Verhoef
Peter C. Verhoef University of Groningen
Donald R. Lehmann
Donald R. Lehmann Columbia University
Baohong Sun
Baohong Sun Carnegie Mellon University
Praveen K. Kopalle
Praveen K. Kopalle Dartmouth College
Wagner A. Kamakura
Wagner A. Kamakura Rice University
Michel Wedel
Michel Wedel University of Maryland, College Park
Peter S. Fader
Peter S. Fader University of Pennsylvania
Harald J. van Heerde
Harald J. van Heerde University of New South Wales
Eric T. Bradlow
Eric T. Bradlow University of Pennsylvania

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