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D-Index & Metrics

Business and Management

D-Index
36
Citations
13454
World Ranking
2018
National Ranking
317

Overview

Hugh Wilson is affiliated with the University of Warwick in the United Kingdom. Their research primarily falls within the field of Business, Management and Accounting, with a focus on several subfields including Marketing, Business and International Management, Management Information Systems, and Organizational Behavior and Human Resource Management.

Their recent scholarly contributions cover a range of topics related to innovation, consumer behavior, and service research. These topics include:

  • Innovation and Socioeconomic Development
  • FinTech, Crowdfunding, Digital Finance
  • Consumer Retail Behavior Studies
  • Consumer Behavior in Brand Consumption and Identification
  • Open Source Software Innovations
  • Customer Service Quality and Loyalty
  • Service and Product Innovation

Wilson's publication record features articles in several peer-reviewed journals, including multiple papers published from 2022 to 2024. Notable recent papers include:

  • "Policy for sustainable entrepreneurship: A crowdsourced framework" (2022), Journal of Cleaner Production
  • "Customer experience orientation: Conceptual model, propositions, and research directions" (2024), Journal of the Academy of Marketing Science
  • "SDG commentary: service ecosystems with the planet - weaving the environmental SDGs with human services" (2023), Journal of Services Marketing
  • "Trying on a role: Mentoring, improvisation and social learning in luxury retailing" (2022), Journal of Business Research
  • "Engagement logics: How partners for sustainability-oriented innovation manage differences between organizational logics" (2024), Journal of Product Innovation Management

Several publication venues feature Wilson's work more than once, including the SSRN Electronic Journal. Other frequent venues are the Journal of Cleaner Production, Journal of the Academy of Marketing Science, Journal of Services Marketing, and Journal of Business Research.

Wilson often collaborates with other researchers. Frequent co-authors include Emma K. Macdonald, Rosina Watson, Kristian Roed Nielsen, Christine Mera, and Lucia A. Reisch.

Best Publications

  • State-of-the-art in product-service systems

    Tim Baines;Howard W. Lightfoot;Steve Evans;Andy Neely

  • Engagement, telepresence and interactivity in online consumer experience: Reconciling scholastic and managerial perspectives

    Anne Mollen;Hugh Wilson

  • Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

    Fred Lemke;Moira Clark;Hugh Wilson

  • Marketing Plans: How to prepare them, how to profit from them

    Malcolm McDonald;Hugh Wilson

  • Adoption of E-Commerce by SMEs in the UK Towards a Stage Model

    Elizabeth Daniel;Hugh N. Wilson;Andrew Myers

  • The impact of different touchpoints on brand consideration

    Shane Baxendale;Emma K. Macdonald;Emma K. Macdonald;Hugh N. Wilson

  • Factors for Success in Customer Relationship Management (CRM) Systems

    Hugh Wilson;Elizabeth Daniel;Malcolm McDonald

  • Assessing value-in-use: A conceptual framework and exploratory study

    Emma K. Macdonald;Hugh N. Wilson;Veronica Martinez;Amir Toossi

  • How Business Customers Judge Solutions: Solution Quality and Value in Use

    Emma K. Macdonald;Michael Kleinaltenkamp;Hugh N. Wilson

  • The role of dynamic capabilities in e-business transformation

    Elizabeth M. Daniel;Hugh N. Wilson

  • Harnessing Difference: A Capability‐Based Framework for Stakeholder Engagement in Environmental Innovation

    Rosina Watson;Hugh Wilson;Palminder Smart;Emma K. Macdonald

  • The governance of supply networks: a systematic literature review

    Colin Pilbeam;Gabriela Alvarez;Hugh Wilson

  • Marketing Plans: How to Prepare Them, How to Use Them

    Malcolm McDonald;Hugh Wilson

  • Factors influencing the adoption of online recruitment

    Emma Parry;Hugh Wilson

  • Adoption intentions and benefits realised: a study of e‐commerce in UK SMEs

    Elizabeth Daniel;Hugh N. Wilson

  • The multi-channel challenge: A dynamic capability approach

    Hugh Wilson;Elizabeth Daniel

  • Segmentation and customer insight in contemporary services marketing practice: why grouping customers is no longer enough

    Christine R. Bailey;Paul R. Baines;Hugh Wilson;Moira Clark

  • The adoption of consortium B2B e-marketplaces: An exploratory study

    Andrew White;Elizabeth Daniel;John Ward;Hugh Wilson

  • The diffusion of e-commerce in UK SMEs

    Hugh Wilson;Elizabeth Daniel;Iain A. Davies

  • RFID in the supply chain : lessons from European early adopters

    Andrew White;Mark Johnson;Hugh Wilson

  • An empirical investigation of the adoption of e-commerce by SMEs in the UK

    Elizabeth Daniel;H. N. Wilson;A. Myers

Frequent Co-Authors

Malcolm McDonald
Malcolm McDonald Cranfield University
John M. Ward
John M. Ward University College London
Joe Peppard
Joe Peppard University College Dublin
Lucia A. Reisch
Lucia A. Reisch Copenhagen Business School
Fred Langerak
Fred Langerak Eindhoven University of Technology
Lynette Ryals
Lynette Ryals Cranfield University
Andrew White
Andrew White The University of Texas at Arlington
Rajkumar Roy
Rajkumar Roy City, University of London
Ashutosh Tiwari
Ashutosh Tiwari University of Sheffield
Steve Evans
Steve Evans University of Cambridge

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