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D-Index & Metrics

Business and Management

D-Index
37
Citations
18585
World Ranking
1894
National Ranking
112

Overview

Mark Uncles is affiliated with the University of New South Wales in Australia. Their research primarily focuses on the fields of Business, Management and Accounting, with particular emphasis on Marketing, Management of Technology and Innovation, Sociology and Political Science, Management Science and Operations Research, and Organizational Behavior and Human Resource Management.

Their work covers multiple topics including Consumer Behavior in Brand Consumption and Identification, Innovation Diffusion and Forecasting, Consumer Market Behavior and Pricing, Management and Marketing Education, Customer Service Quality and Loyalty, Digital Games and Media, and Technology Adoption and User Behaviour.

Among the recent papers authored or co-authored by Mark Uncles are the following:

  • Digital media consumption: Using metrics, patterns and dashboards to enhance data-driven decision-making, 2021, Journal of Consumer Behaviour
  • Marketing at UNSW Sydney: Building Marketing Capability in Australasia, 2023, Customer Needs and Solutions
  • An Analysis of the Audience of a Digital Subscription Magazine: Findings About Reach, Viewing Frequency, and Repeat-Viewing for Media Aggregators, Planners, and Advertisers, 2025, Journal of Advertising Research
  • The process of co-creation in educational services: insights from interviewing co-creative actors in higher education, 2025, Journal of Service Theory and Practice

The frequent co-authors collaborating with Mark Uncles include:

  • Kaye Chan
  • John Roberts
  • Harald J. van Heerde
  • Valentyna Melnyk
  • Maggie Chuoyan Dong

Mark Uncles has published work in several academic venues, including:

  • Journal of Consumer Behaviour
  • Customer Needs and Solutions
  • Journal of Advertising Research
  • Journal of Service Theory and Practice

The research undertaken by Mark Uncles integrates interdisciplinary approaches within Business and Management, combining quantitative and qualitative methods to explore consumer behavior, marketing education, and innovation processes. The diversity of publication venues and collaboration with researchers from various backgrounds highlights the broad scope of their academic contributions.

Best Publications

  • Discrete Choice Analysis: Theory and Application to Travel Demand

    Moshe E. Ben-Akiva;Steven R. Lerman

  • Customer loyalty and customer loyalty programs

    Mark D. Uncles;Grahame R. Dowling;Kathy Hammond

  • Do Customer Loyalty Programs Really Work

    Grahame R. Dowling;Mark Uncles

  • Characteristics of successful employer brands

    Lara Moroko;Mark D Uncles

  • Understanding brand performance measures: using Dirichlet benchmarks

    Andrew S.C. Ehrenberg;Mark D. Uncles;Gerald J. Goodhardt

  • Patterns of Buyer Behavior: Regularities, Models, and Extensions

    Mark Uncles;Andrew Ehrenberg;Kathy Hammond

  • Sales promotion effectiveness: the impact of consumer differences at an ethnic‐group level

    Simon Kwok;Mark Uncles

  • Employer branding and market segmentation

    Lara Moroko;Mark D Uncles

  • Handbook of Systems Analysis: Overview of Uses, Procedures, Applications and Practice

    Mark D. Uncles

  • A taxonomy of differences between consumers for market segmentation

    Timothy Bock;Mark Uncles

  • Consumer savvy: conceptualisation and measurement

    Emma K. Macdonald;Mark D. Uncles

  • Designing research with in-built differentiated replication ☆

    Mark D. Uncles;Simon Kwok

  • Brand preferences and brand choices among urban Chinese consumers: An investigation of country‐of‐origin effects

    Simon Kwok;Mark Uncles;Yimin Huang

  • THE BENEFITS OF AIRLINE GLOBAL ALLIANCES: AN EMPIRICAL ASSESSMENT OF THE PERCEPTIONS OF BUSINESS TRAVELERS

    Kevin Goh;Mark Uncles

  • A replication study of two brand-loyalty measures

    M.D. Uncles;K.A. Hammond;A.S.C. Ehrenberg;R.E. Davis

  • The Buying of Own Labels

    Mark D. Uncles;Katrina Ellis

  • Brand purchasing by older consumers: An investigation using the Juster scale and the Dirichlet model

    Mark Uncles;David Lee

  • Consumer knowledge of the world wide web: Conceptualization and measurement

    Kelly Page;Mark Uncles

  • Grocery store patronage

    Mark Uncles;Kathy Hammond

  • Patterns of store patronage in urban China

    Mark D. Uncles;Simon Kwok

  • Discrete Choice Analysis: Theory and Application to Travel Demand

    Mark D. Uncles

Frequent Co-Authors

Jenni Romaniuk
Jenni Romaniuk University of South Australia
Andrew Ehrenberg
Andrew Ehrenberg London South Bank University
Grahame R. Dowling
Grahame R. Dowling University of Technology Sydney
Paul G. Patterson
Paul G. Patterson University of New South Wales
Lester W. Johnson
Lester W. Johnson Swinburne University of Technology
Ian Wilkinson
Ian Wilkinson University of Sydney
Michael Jay Polonsky
Michael Jay Polonsky Deakin University
Arch G. Woodside
Arch G. Woodside Boston College
Anne E. Green
Anne E. Green University of Birmingham
Gilles Laurent
Gilles Laurent Max Planck Society

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