World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
30
Citations
5328
World Ranking
2954
National Ranking
174

Overview

Liliana L. Bove is affiliated with the University of Melbourne in Australia and has contributed to research primarily within the fields of Business, Management, and Accounting, as well as Social Sciences. Their work spans several subfields, including Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Strategy and Management, and Communication.

Among the main topics addressed in their research are:

  • Consumer Behavior in Brand Consumption and Identification
  • Service and Product Innovation
  • Customer Service Quality and Loyalty
  • Digital Marketing and Social Media
  • Consumer Retail Behavior Studies
  • Innovation and Socioeconomic Development
  • Media Influence and Health

Liliana L. Bove has published extensively, with a notable list of recent papers that demonstrate a focus on consumer safety, donor identity, and marketing dynamics. Some of these key publications include:

  • "Restrict, clean and protect: signaling consumer safety during the pandemic and beyond" (2020), published in the Journal of service management
  • "What kind of donor are you? Uncovering complexity in donor identity" (2020), published in Psychology and Marketing

In addition to these, coauthors such as Sabine Benoit, Stephan Ludwig, Jing Lei, Dennis Herhausen, and Dhruv Grewal have frequently collaborated with Bove. Stephan Ludwig appears as coauthor in multiple papers, indicating ongoing research partnerships.

The frequent venues for publications include:

  • Journal of Business Research
  • Journal of Strategic Marketing
  • Australasian Marketing Journal (AMJ)
  • AMS Review
  • Journal of service management

Bove's work contributes to a deeper understanding of how external events and social dynamics influence consumer and donor behavior, as well as service ecosystems. Their research engages with changes in market communication and value propositions in response to crises and shifts in the economic landscape.

Best Publications

  • Service worker role in encouraging customer organizational citizenship behaviors

    Liliana L. Bove;Simon J. Pervan;Sharon E. Beatty;Edward Shiu

  • Linking Service-Dominant Logic and Strategic Business Practice A Conceptual Model of a Service-Dominant Orientation

    Ingo O. Karpen;Liliana L. Bove;Bryan A. Lukas

  • Donating Blood: A Meta-Analytic Review of Self-Reported Motivators and Deterrents

    Timothy C. Bednall;Timothy C. Bednall;Liliana L. Bove;Liliana L. Bove

  • A customer‐service worker relationship model

    Liliana L. Bove;Lester W. Johnson

  • Customer relationships with service personnel: Do we measure closeness, quality or strength?

    Liliana L. Bove;Lester W. Johnson

  • Service-Dominant Orientation: Measurement and Impact on Performance Outcomes

    Ingo O. Karpen;Liliana L. Bove;Bryan A. Lukas;Bryan A. Lukas;Michael J. Zyphur

  • Employees' affective commitment to change: The key to successful CRM implementation

    Philip Shum;Liliana Bove;Seigyoung Auh

  • A systematic review and meta-analysis of antecedents of blood donation behavior and intentions

    Timothy C. Bednall;Liliana L. Bove;Ali J. Cheetham;Andrea L. Murray

  • Customer loyalty to one service worker: Should it be discouraged?

    Liliana L. Bove;Lester W. Johnson

  • Reciprocity as a key stabilizing norm of interpersonal marketing relationships: Scale development and validation ☆

    Simon J. Pervan;Liliana L. Bove;Lester W. Johnson

  • Reflections on discriminant validity: Reexamining the Bove et al. (2009) findings

    Edward Shiu;Simon J. Pervan;Liliana L. Bove;Sharon E. Beatty

  • Identifying the key issues for measuring loyalty

    Rebekah Bennett;Liliana Bove

  • Value co-destruction: a typology of resource misintegration manifestations

    Gaurangi Laud;Liliana Bove;Chatura Ranaweera;Wei Wei Cheryl Leo

  • Personality traits and the process of store loyalty in a transactional prone context

    Liliana Bove;Betty Mitzifiris

  • Exploring the determinants of the frugal shopper

    Liliana L. Bove;Anish Nagpal;Adlai David S. Dorsett

  • Restrict, clean and protect: signaling consumer safety during the pandemic and beyond

    Liliana L. Bove;Sabine Benoit

  • Empathy for service: benefits, unintended consequences, and future research agenda

    Liliana L. Bove

  • A Case Study of Teaching Marketing Research Using Client-Sponsored Projects: Method, Challenges, and Benefits

    Liliana L. Bove;W. Martin Davies

  • Does “true” personal or service loyalty last? A longitudinal study

    Liliana L. Bove;Lester W. Johnson

  • Contributing to well-being: customer citizenship behaviors directed to service personnel

    Romana Garma;Liliana L. Bove

  • Message framing and individual traits in adopting innovative, sustainable products (ISPs): Evidence from biofuel adoption☆

    Sangkil Moon;Paul K. Bergey;Liliana L. Bove;Stefanie Robinson

Frequent Co-Authors

Lester W. Johnson
Lester W. Johnson Swinburne University of Technology
Michael B. Beverland
Michael B. Beverland University of Sussex
Katherine M. White
Katherine M. White Queensland University of Technology
Ko de Ruyter
Ko de Ruyter King's College London
Sharon E. Beatty
Sharon E. Beatty University of Alabama
Alexander Josiassen
Alexander Josiassen Copenhagen Business School
Dhruv Grewal
Dhruv Grewal Babson College
Martin Davies
Martin Davies Tulane University
Seigyoung Auh
Seigyoung Auh Arizona State University
Felix T Mavondo
Felix T Mavondo Monash University

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