Anat Rafaeli publications per year

The chart shows the history of publications by Anat Rafaeli between 1983 and 2025, highlighting the no. of papers published in each year and offering an overview of the publication velocity of this scholar. Anat Rafaeli published across 43 years, from 1983 to 2025, averaging 2.5 papers a year. Output peaked at 8 publications in 2013. 5 of the 107 publications appeared in the last two years.

No. of publications

2 4 6 8

1983 2025

107 publications in total across all disciplines

View publications per year as a table

Anat Rafaeli: publications per year, 1983 to 2025
Year	Publications
1983	2
1984	0
1985	1
1986	2
1987	2
1988	2
1989	2
1990	1
1991	3
1992	0
1993	1
1994	0
1995	0
1996	1
1997	3
1998	1
1999	1
2000	3
2001	2
2002	2
2003	2
2004	3
2005	2
2006	3
2007	2
2008	6
2009	3
2010	2
2011	7
2012	3
2013	8
2014	1
2015	0
2016	4
2017	3
2018	4
2019	8
2020	4
2021	3
2022	3
2023	2
2024	1
2025	4
Total	107

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Anat Rafaeli publication distribution in Social Sciences and Humanities in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Social Sciences and Humanities in 2026. The highlighted bar marks where Anat Rafaeli sits on this spectrum.

No. of scientists

100 200 300 400

44–53 publications 570+

This scientist: 103 publications — 15th percentile

15% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 570 publications or more.

View publications distribution as a table

Number of Social Sciences and Humanities scientists by publication count, Research.com 2026 ranking edition. Based on 7,777 ranked scientists.
Publications	Scientists	This scientist
44–53	28
54–63	61
64–73	161
74–83	225
84–93	301
94–103	390	103
104–113	406
114–123	474
124–133	453
134–143	434
144–153	407
154–163	411
164–173	391
174–183	313
184–193	319
194–203	304
204–213	285
214–223	246
224–233	213
234–243	170
244–253	167
254–263	162
264–273	138
274–283	138
284–293	113
294–303	106
304–313	95
314–323	101
324–333	81
334–343	69
344–353	56
354–363	36
364–373	42
374–383	41
384–393	44
394–403	27
404–413	30
414–423	20
424–433	29
434–443	29
444–453	25
454–463	19
464–473	21
474–483	11
484–493	17
494–503	7
504–513	6
514–523	12
524–533	10
534–543	7
544–553	6
554–563	12
564–569	8
570+	100

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Anat Rafaeli D-index placement in Social Sciences and Humanities in 2026

The chart shows the D-index (discipline H-index) distribution of Social Sciences and Humanities scientists ranked by Research.com in 2026. The highlighted bar marks where Anat Rafaeli sits on this spectrum.

No. of scientists

100 200 300

30 D-Index 100+

This scientist: 44 D-Index — 49th percentile

49% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 100 D-Index or more.

View D-Index distribution as a table

Number of Social Sciences and Humanities scientists by D-index, Research.com 2026 ranking edition. Based on 7,777 ranked scientists.
D-Index	Scientists	This scientist
30	177
31	210
32	222
33	188
34	181
35	243
36	261
37	272
38	278
39	300
40	297
41	308
42	313
43	300
44	269	44
45	260
46	228
47	251
48	203
49	186
50	187
51	166
52	138
53	141
54	131
55	137
56	109
57	129
58	95
59	105
60	106
61	86
62	94
63	77
64	79
65	59
66	68
67	51
68	49
69	40
70	43
71	40
72	50
73	46
74	43
75	45
76	45
77	30
78	25
79	31
80	29
81	18
82	21
83	26
84	15
85	15
86	19
87	19
88	12
89	7
90	19
91	20
92	13
93	9
94	13
95	8
96	7
97	6
98	6
99	6
100+	97

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Overview

Anat Rafaeli is affiliated with the Technion - Israel Institute of Technology in Israel and conducts research primarily within the social sciences. Their work spans several subfields including sociology and political science, organizational behavior and human resource management, social psychology, artificial intelligence, and management information systems.

The main topics addressed in their research include psychology of social influence, customer service quality and loyalty, emotional labor in professions, and medical malpractice and liability issues. Additional focus areas cover human-automation interaction and safety, cognitive science and mapping, and big data and business intelligence.

Rafaeli's recent scholarly contributions include the following papers:

"Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance" (2023, Computers in Human Behavior)
"Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers" (2020, Manufacturing & Service Operations Management)
"The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire" (2020, PLoS ONE)
"When do service employees smile? Response-dependent emotion regulation in emotional labor" (2021, Journal of Organizational Behavior)
"Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction" (2023, Journal of Service Research)

Collaborations have been established with multiple researchers including Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Dorit Efrat-Treister, and Chen Shapira. These frequent coauthors have contributed to several projects alongside Rafaeli.

Rafaeli publishes in various venues, with multiple articles appearing in the Journal of Occupational Health Psychology and the Academy of Management Proceedings. Other publication venues include Computers in Human Behavior, Manufacturing & Service Operations Management, and PLoS ONE.

Best Publications

Expression of Emotion as Part of the Work Role

Anat Rafaeli;Robert I. Sutton

2528
Citations
Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores

Robert I. Sutton;Anat Rafaeli

1039
Citations
Organizational Dress as a Symbol of Multilayered Social Identities

Michael G. Pratt;Anat Rafaeli

905
Citations
Organizational Routines as Sources of Connections and Understandings

Martha S. Feldman;Anat Rafaeli

814
Citations
When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers

Anat Rafaeli

610
Citations
Emotion cycles: On the social influence of emotion in organizations

Shlomo Hareli;Anat Rafaeli

587
Citations
Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors.

Anat Rafaeli;Robert I. Sutton

577
Citations
Busy stores and demanding customers: How do they affect the display of positive emotion?

Anat Rafaeli;Robert I. Sutton

551
Citations
Emotion as a Connection of Physical Artifacts and Organizations

Anat Rafaeli;Iris Vilnai-Yavetz

456
Citations
Tailored Meanings: On the Meaning and Impact of Organizational Dress

Anat Rafaeli;Michael G. Pratt

407
Citations
When clerks meet customers: A test of variables related to emotional expressions on the job.

Anat Rafaeli

356
Citations
Navigating By Attire: The Use Of Dress By Female Administrative Employees

Anat Rafaeli;Jane Dutton;Celia V. Harquail;Stephanie Mackie-Lewis

315
Citations
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues

Arik Cheshin;Anat Rafaeli;Nathan Bos

296
Citations
Individual emotion in work organizations

Anat Rafaeli;Monica Worline

287
Citations
When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs

Anat Rafaeli;Amir Erez;Shy Ravid;Rellie Derfler-Rozin

280
Citations
Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing

Shaked Gilboa;Anat Rafaeli

278
Citations
Instrumentality, Aesthetics, and Symbolism of Office Design:

Iris Vilnai-Yavetz;Anat Rafaeli;Caryn Schneider Yaacov

243
Citations
The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli;Lital Ziklik;Lorna Doucet

240
Citations
The Effects of Queue Structure on Attitudes

Anat Rafaeli;Greg Barron;Keren Haber

208
Citations
The Future of Frontline Research: Invited Commentaries

Anat Rafaeli;Daniel Altman;Dwayne D. Gremler;Ming Hui Huang

206
Citations

Frequent Co-Authors

Robert I. Sutton Stanford University

Michael G. Pratt Boston College

Andrzej Nowak University of Warsaw

Michele J. Gelfand Stanford University

Alicia A. Grandey Pennsylvania State University

Jochen Wirtz National University of Singapore

Martha S. Feldman University of California, Irvine

Bennett J. Tepper The Ohio State University

Eldad Yechiam Technion – Israel Institute of Technology

Miriam Erez Technion – Israel Institute of Technology

External Links

Personal website of Anat Rafaeli

If you think any of the details on this page are incorrect, let us know.

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