2026 Anat Rafaeli: Social Sciences and Humanities Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Social Sciences and Humanities	44	4009	3699	24	20	103	14311

Overview

Anat Rafaeli is affiliated with the Technion - Israel Institute of Technology in Israel and conducts research primarily within the social sciences. Their work spans several subfields including sociology and political science, organizational behavior and human resource management, social psychology, artificial intelligence, and management information systems.

The main topics addressed in their research include psychology of social influence, customer service quality and loyalty, emotional labor in professions, and medical malpractice and liability issues. Additional focus areas cover human-automation interaction and safety, cognitive science and mapping, and big data and business intelligence.

Rafaeli's recent scholarly contributions include the following papers:

"Decision control and explanations in human-AI collaboration: Improving user perceptions and compliance" (2023, Computers in Human Behavior)
"Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers" (2020, Manufacturing & Service Operations Management)
"The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire" (2020, PLoS ONE)
"When do service employees smile? Response-dependent emotion regulation in emotional labor" (2021, Journal of Organizational Behavior)
"Affect-as-Information: Customer and Employee Affective Displays as Expeditious Predictors of Customer Satisfaction" (2023, Journal of Service Research)

Collaborations have been established with multiple researchers including Galit B. Yom-Tov, Shelly Ashtar, Daniel Altman, Dorit Efrat-Treister, and Chen Shapira. These frequent coauthors have contributed to several projects alongside Rafaeli.

Rafaeli publishes in various venues, with multiple articles appearing in the Journal of Occupational Health Psychology and the Academy of Management Proceedings. Other publication venues include Computers in Human Behavior, Manufacturing & Service Operations Management, and PLoS ONE.

Best Publications

Expression of Emotion as Part of the Work Role

Anat Rafaeli;Robert I. Sutton

2528
Citations
Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores

Robert I. Sutton;Anat Rafaeli

1039
Citations
Organizational Dress as a Symbol of Multilayered Social Identities

Michael G. Pratt;Anat Rafaeli

905
Citations
Organizational Routines as Sources of Connections and Understandings

Martha S. Feldman;Anat Rafaeli

814
Citations
When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers

Anat Rafaeli

610
Citations
Emotion cycles: On the social influence of emotion in organizations

Shlomo Hareli;Anat Rafaeli

587
Citations
Emotional contrast strategies as means of social influence: Lessons from criminal interrogators and bill collectors.

Anat Rafaeli;Robert I. Sutton

577
Citations
Busy stores and demanding customers: How do they affect the display of positive emotion?

Anat Rafaeli;Robert I. Sutton

551
Citations
Emotion as a Connection of Physical Artifacts and Organizations

Anat Rafaeli;Iris Vilnai-Yavetz

456
Citations
Tailored Meanings: On the Meaning and Impact of Organizational Dress

Anat Rafaeli;Michael G. Pratt

407
Citations
When clerks meet customers: A test of variables related to emotional expressions on the job.

Anat Rafaeli

356
Citations
Navigating By Attire: The Use Of Dress By Female Administrative Employees

Anat Rafaeli;Jane Dutton;Celia V. Harquail;Stephanie Mackie-Lewis

315
Citations
Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues

Arik Cheshin;Anat Rafaeli;Nathan Bos

296
Citations
Individual emotion in work organizations

Anat Rafaeli;Monica Worline

287
Citations
When Customers Exhibit Verbal Aggression, Employees Pay Cognitive Costs

Anat Rafaeli;Amir Erez;Shy Ravid;Rellie Derfler-Rozin

280
Citations
Store environment, emotions and approach behaviour: applying environmental aesthetics to retailing

Shaked Gilboa;Anat Rafaeli

278
Citations
Instrumentality, Aesthetics, and Symbolism of Office Design:

Iris Vilnai-Yavetz;Anat Rafaeli;Caryn Schneider Yaacov

243
Citations
The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality

Anat Rafaeli;Lital Ziklik;Lorna Doucet

240
Citations
The Effects of Queue Structure on Attitudes

Anat Rafaeli;Greg Barron;Keren Haber

208
Citations
The Future of Frontline Research: Invited Commentaries

Anat Rafaeli;Daniel Altman;Dwayne D. Gremler;Ming Hui Huang

206
Citations

Frequent Co-Authors

Andrzej Nowak University of Warsaw

Michael G. Pratt Boston College

Michele J. Gelfand Stanford University

Alicia A. Grandey Pennsylvania State University

Miriam Erez Technion – Israel Institute of Technology

Eldad Yechiam Technion – Israel Institute of Technology

Bennett J. Tepper The Ohio State University

Barbara A. Gutek University of Arizona

Soon Ang Nanyang Technological University

External Links

Personal website of Anat Rafaeli

If you think any of the details on this page are incorrect, let us know.

Related Online Degrees & Career Pathways

Exploring Social Sciences and Humanities in the USA can open up diverse career opportunities in counseling, therapy, psychology, and social work. Online learning has made it easier than ever to earn recognized degrees in these fields from anywhere.

If you're considering a career in counseling, choosing a program with cacrep accreditation is crucial. CACREP-accredited degrees are often required for state licensure and ensure your education meets high professional standards.

Interested in family dynamics or relationship support? You might explore an online masters in marriage and family therapy, which can lead to rewarding counseling and therapy careers.

Budget is a factor for many students. Comparing psychology degree cost can help you find affordable online options that fit your financial plan.

For those aiming for social work, there are accelerated options. 1 year msw programs online no bsw let you obtain a Master of Social Work in less time, even without holding a Bachelor of Social Work.