2026 Richard L. Oliver: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	National Ranking	Publications	Citations
Business and Management	56	670	291	103	93085

Discipline name

D-Index

World Ranking

National Ranking

Publications

Citations

Business and Management

670

291

103

93085

Overview

Richard L. Oliver was affiliated with Vanderbilt University in the United States. The academic records do not list recent papers, co-authors, publication venues, or book publications associated with this researcher.

There is no specific information available regarding the main fields of study, subfields, or primary topics of work related to their research portfolio.

There are no recorded awards or distinctions documented for Richard L. Oliver.

Richard L. Oliver is deceased, and all references to their career and contributions are presented in the past tense.

Best Publications

A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Richard L. Oliver

16326
Citations
Whence Consumer Loyalty

Richard L. Oliver

12443
Citations
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions

Unknown

6887
Citations
Cognitive, affective, and attribute bases of the satisfaction response.

Richard L. Oliver

4738
Citations
Whence Consumer Loyalty?

Unknown

4477
Citations
Satisfaction: A Behavioral Perspective On The Consumer

Unknown

4304
Citations
The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction

Robert A. Westbrook;Richard L. Oliver

3966
Citations
Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction

Haim Mano;Richard L. Oliver

3680
Citations
Service Quality: New Directions in Theory and Practice

Roland T. Rust;Richard L. Oliver

3550
Citations
Response Determinants in Satisfaction Judgments

Richard L. Oliver;Wayne S. DeSarbo

3310
Citations
Service Quality: Insights and Managerial Implications from the Frontier

Roland T. Rust;Richard L. Oliver

3217
Citations
Measurement and evaluation of satisfaction processes in retail settings.

Richard L. Oliver

3085
Citations
Customer delight: Foundations, findings, and managerial insight☆

Richard L. Oliver

2834
Citations
Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach.

Richard L. Oliver;John E. Swan

2719
Citations
Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation.

Richard L. Oliver

2099
Citations
An Empirical Test of the Consequences of Behavior-and Outcome-Based Sales Control Systems:

Richard L. Oliver;Erin Anderson

1453
Citations
Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction

Richard L. Oliver;John E. Swan

1277
Citations
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems:

Erin Anderson;Richard L. Oliver

1096
Citations
A Catastrophe Model for Developing Service Satisfaction Strategies

Terence A. Oliva;Richard L. Oliver;Ian C. MacMillan

1038
Citations
Should we delight the customer

Roland T. Rust;Richard L. Oliver

933
Citations
Perspectives on Behavior-Based versus Outcome-Based Salesforce Control Systems

Unknown

914
Citations
Postpurchase communications by consumers

John E. Swan;Richard L. Oliver

688
Citations
Developing Better Measures of Consumer Satisfaction: Some Preliminary Results

Robert A. Westbrook;Richard L. Oliver

653
Citations
Expectation Processes in Satisfaction Formation: A Field Study

Richard L. Oliver;Raymond R. Burke

460
Citations
A framework for the formation and structure of consumer expectations: Review and propositions

Richard L. Oliver;Russell S. Winer

436
Citations

Frequent Co-Authors

Wayne S. DeSarbo Pennsylvania State University

William O. Bearden University of South Carolina

John E. Swan University of Alabama at Birmingham

Roland T. Rust University of Maryland, College Park

Erin Anderson INSEAD

Thomas S. Robertson University of Pennsylvania

Arvind Rangaswamy Pennsylvania State University

Russell S. Winer New York University

Ian C. MacMillan University of Pennsylvania

External Links

Personal website of Richard L. Oliver

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