World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
35
Citations
13797
World Ranking
2131
National Ranking
859

Overview

John E. Swan is affiliated with the University of Alabama at Birmingham in the United States. Their professional work is associated with this institution, where they conduct their academic and research activities.

There are no records available regarding specific recent papers authored by John E. Swan. Consequently, there is no detailed information on individual publications, including titles, years of publication, or venues.

No data on frequent co-authors or collaboration networks has been recorded for John E. Swan. This implies either a lack of publicly available information or a pattern of individual research contributions without regularly recurring collaborators.

Information on frequent publication venues where John E. Swan might have disseminated research findings is also not provided. Therefore, there is no list of journals, conferences, or other academic outlets linked with their work.

No data is available regarding book publications, including publishers or titles connected to their authorship.

The main fields and subfields of study related to John E. Swan's research activities have not been specified. Similarly, there are no listed main topics of work that define their academic focus or research themes.

There are no recorded awards or recognitions granted to John E. Swan, based on accessible information.

The scientist is currently living, as indicated by the data. This status suggests ongoing potential for future academic contributions within their affiliated institution.

Best Publications

  • Consumer perceptions of interpersonal equity and satisfaction in transactions: A field survey approach.

    Richard L. Oliver;John E. Swan

  • SERVQUAL revisited: a critical review of service quality

    Patrick Asubonteng;Karl J. McCleary;John E. Swan

  • Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction

    Richard L. Oliver;John E. Swan

  • Product Performance and Consumer Satisfaction: A New Concept

    John E. Swan;Linda Jones Combs

  • Product Performance and Consumer Satisfaction: A New Concept

    Unknown

  • Postpurchase communications by consumers

    John E. Swan;Richard L. Oliver

  • Disconfirmation of expectations and satisfaction with a retail service.

    John E. Swan;I. Frederick Trawick

  • Customer Trust in the Salesperson

    John E Swan;Michael R Bowers;Lynne D Richardson

  • How industrial salespeople gain customer trust

    John E. Swan;I.Fredrick Trawick;David W. Silva

  • Product life cycle research: A literature review

    David R. Rink;John E. Swan

  • What attributes determine quality and satisfaction with health care delivery

    Michael R. Bowers;John E. Swan;William F. Koehler

  • Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach

    Unknown

  • Trust Earning Perceptions of Sellers and Buyers

    Jon M. Hawes;Kenneth E. Mast;John E. Swan

  • Measuring Dimensions of Purchaser Trust of Industrial Salespeople

    John E. Swan;I. Fred Trawick;David R. Rink;Jenny J. Roberts

  • Gaining Customer Trust: A Conceptual Guide for the Salesperson

    John E. Swan;Johannah Jones Nolan

  • Do appealing hospital rooms increase patient evaluations of physicians, nurses, and hospital services?

    John E. Swan;Lynne D. Richardson;James D. Hutton

  • Industrial Buyer Image of the Saleswoman

    John E. Swan;David R. Rink;G. E. Kiser;Warren S. Martin

  • Strategic Marketing Planning by Product Managers—Room for Improvement?:

    Thomas J. Cossé;John E. Swan

  • SAME JOB - DIFFERENT VIEWS: Women and Men in Induslrial Sales

    John E. Swan;Charles M. Futrell;John T. Todd

  • Services quality and satisfaction

    John E. Swan;Michael R. Bowers

  • A model of industrial satisfaction/complaining behavior

    I.Fredrick Trawick;John E. Swan

  • Customer Identities: Customers as Commercial Friends, Customer Coworkers or Business Acquaintances

    John E. Swan;Cathy Goodwin;Michael A. Mayo;Lynne D. Richardson

Frequent Co-Authors

Richard L. Oliver
Richard L. Oliver Vanderbilt University

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