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Chanaka Jayawardhena

Chanaka Jayawardhena

D-Index & Metrics

Business and Management

D-Index
35
Citations
6762
World Ranking
2179
National Ranking
345

Overview

Chanaka Jayawardhena is affiliated with the University of Surrey in the United Kingdom and conducts research primarily in the fields of Social Sciences and Business, Management and Accounting. Their work covers multiple subfields including Sociology and Political Science, Marketing, Artificial Intelligence, Human-Computer Interaction, and Organizational Behavior and Human Resource Management.

The scientist's research topics focus notably on Consumer Behavior in Brand Consumption and Identification, Digital Marketing and Social Media, Customer Service Quality and Loyalty, AI in Service Interactions, Digital Communication and Language, Social Robot Interaction and Human-Robot Interaction (HRI), and the Psychology of Social Influence.

Recent papers authored or co-authored by Chanaka Jayawardhena include:

  • Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective, 2021, Journal of Business Research
  • Electronic word of mouth 2.0 (eWOM 2.0) - The evolution of eWOM research in the new age, 2024, Journal of Business Research
  • A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles, 2021, Technological Forecasting and Social Change
  • Strengthening consumer-brand relationships through avatars, 2022, Journal of Research in Interactive Marketing
  • The dark side of the sharing economy: A systematic literature review of externalities and their regulation, 2023, Journal of Business Research

The frequent co-authors collaborating with Chanaka Jayawardhena are:

  • Hongfei Liu
  • Mohamed H. Elsharnouby
  • Shenaz Rangwala
  • Gunjan Saxena
  • Victoria-Sophie Osburg

Repeated publication venues where their work appears include:

  • Journal of Business Research
  • Journal of Research in Interactive Marketing
  • Technological Forecasting and Social Change
  • International Journal of Retail & Distribution Management
  • European Journal of Marketing

Chanaka Jayawardhena's research contributions span interdisciplinary approaches and engage with emerging technologies, digital media, and consumer interaction, emphasizing analytical frameworks to study evolving phenomena such as electronic word of mouth and autonomous vehicles.

Best Publications

  • Changes in the banking sector – the case of Internet banking in the UK

    Chanaka Jayawardhena;Paul Foley

  • e-Consumer Behaviour

    Charles Dennis;Bill Merrilees;Chanaka Jayawardhena;Len Tiu Wright

  • Personal values’ influence on e‐shopping attitude and behaviour

    Chanaka Jayawardhena

  • Measurement of Service Quality in Internet Banking: The Development of an Instrument

    Chanaka Jayawardhena

  • Customer relationship building: The role of brand attractiveness and consumer–brand identification

    Alaa M. Elbedweihy;Chanaka Jayawardhena;Mohamed H. Elsharnouby;Tamer H. Elsharnouby;Tamer H. Elsharnouby

  • Website design quality and usage behavior: Unified Theory of Acceptance and Use of Technology

    Kholoud Al-Qeisi;Charles Dennis;Eleftherios Alamanos;Chanaka Jayawardhena

  • Consumers online: intentions, orientations and segmentation

    Chanaka Jayawardhena;Len Tiu Wright;Charles Dennis

  • Antecedents to permission based mobile marketing: An initial examination

    Chanaka Jayawardhena;Andreas Kuckertz;Heikki Karjaluoto;Teemu Kautonen

  • The influences of social e-shopping in enhancing young women’s online shopping behaviour

    Charles Dennis;Alesia Morgan;Len Tiu Wright;Chanaka Jayawardhena

  • How value and trust influence loyalty in wireless telecommunications industry

    Heikki Karjaluoto;Chanaka Jayawardhena;Matti LeppäNiemi;Minna PihlströM

  • Drivers of in‐group and out‐of‐group electronic word‐of‐mouth (eWOM)

    José Luís Abrantes;Cláudia Seabra;Cristiana Raquel Lages;Chanaka Jayawardhena

  • An empirical investigation into e‐shopping excitement: antecedents and effects

    Chanaka Jayawardhena;Len Tiu Wright

  • Outcomes of service encounter quality in a business-to-business context

    Chanaka Jayawardhena;Anne L. Souchon;Andrew M. Farrell;Kate Glanville

  • Social sharing of consumption emotion in electronic word of mouth (eWOM): A cross-media perspective

    Hongfei Liu;Chanaka Jayawardhena;Victoria-Sophie Osburg;Vignesh Yoganathan

  • Online shopping experience in an emerging e-retailing market

    Ernest Emeka Izogo;Chanaka Jayawardhena

  • Exploring Gender Influence on Customer's Intention to Engage Permission-based Mobile Marketing

    Heikki Karjaluoto;Heikki Lehto;Matti Leppaniemi;Chanaka Jayawardhena

  • The impact of service encounter quality in service evaluation: evidence from a business‐to‐business context

    Chanaka Jayawardhena

  • An investigation of online consumer purchasing

    Chanaka Jayawardhena;Len Tiu Wright;Rosalind Masterson

  • Effects of retail employees' behaviours on customers' service evaluation

    Chanaka Jayawardhena;Andrew M. Farrell

  • Talk up or criticize? Customer responses to WOM about competitors during social interactions

    Chatura Ranaweera;Chanaka Jayawardhena

  • Examining the trade-off between compensation and promptness in eWOM-triggered service recovery: A restorative justice perspective

    Hongfei Liu;Chanaka Jayawardhena;Sally Dibb;Chatura Ranaweera

Frequent Co-Authors

Heikki Karjaluoto
Heikki Karjaluoto University of Jyväskylä
Charles Dennis
Charles Dennis Newcastle University
Bang Nguyen
Bang Nguyen Oxford Brookes University
Teemu Kautonen
Teemu Kautonen Zayed University
Andreas Kuckertz
Andreas Kuckertz University of Hohenheim
T.C. Melewar
T.C. Melewar Middlesex University
Bradley R. Barnes
Bradley R. Barnes Lingnan University
Chris Stride
Chris Stride University of Sheffield
Sally Dibb
Sally Dibb Manchester Metropolitan University
Bill Merrilees
Bill Merrilees Griffith University

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