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D-Index & Metrics

Business and Management

D-Index
36
Citations
7159
World Ranking
2056
National Ranking
20

Overview

Muslim Amin is affiliated with Taylor's University in Malaysia and has an extensive research record in the fields of business, management, and social sciences. Their work spans a variety of subfields including sociology and political science, marketing, organizational behavior and human resource management, social psychology, and information systems and management.

Their research primarily focuses on topics such as digital marketing and social media, customer service quality and loyalty, consumer behavior in brand consumption and identification, technology adoption and user behavior, consumer retail behavior studies, job satisfaction and organizational behavior, and diverse aspects of tourism research.

They have contributed to multiple publication venues, with frequent appearances in:

  • Journal of Hospitality and Tourism Insights
  • Journal of Hospitality and Tourism Technology
  • International Journal of Bank Marketing
  • Journal of Financial Services Marketing
  • International Journal of Workplace Health Management

Amin's notable recent papers include:

  • "How smart tourism technologies affect tourist destination loyalty" (2020) in Journal of Hospitality and Tourism Technology
  • "Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement?" (2020) in Leadership & Organization Development Journal
  • "Determinants of online hotel booking intentions: website quality, social presence, affective commitment, and e-trust" (2021) in Journal of Hospitality Marketing & Management
  • "Social Entrepreneurship and Sustainability: A Conceptual Framework" (2021) in Journal of Social Entrepreneurship
  • "Are functional, emotional and social values interrelated? A study of traditional guesthouses in Iran" (2020) in International Journal of Contemporary Hospitality Management

Frequent collaboration has been a feature of Amin's research, working often with co-authors such as:

  • Halimin Herjanto
  • Cihan Çobanoğlu
  • Kisang Ryu
  • Md Shamirul Islam
  • Faizan Ali

Their body of work addresses various aspects of customer behavior, leadership, psychological empowerment, and the impact of technology within hospitality and tourism contexts. The variety in topics and publication venues reflects an interdisciplinary approach combining management theories with practical applications in service and tourism industries.

Best Publications

  • Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty

    Muslim Amin

  • User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust

    Muslim Amin;Sajad Rezaei;Maryam Abolghasemi

  • Islamic banks: Contrasting the drivers of customer satisfaction on image, trust, and loyalty of Muslim and non‐Muslim customers in Malaysia

    Muslim Amin;Zaidi Isa;Rodrigue Fontaine

  • An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking

    Muslim Amin;Zaidi Isa

  • Hospital service quality and its effects on patient satisfaction and behavioural intention

    Muslim Amin;Siti Zahora Nasharuddin

  • An Integrated Model of Service Experience, Emotions, Satisfaction, and Price Acceptance: An Empirical Analysis in the Chinese Hospitality Industry

    Faizan Ali;Muslim Amin;Cihan Cobanoglu

  • Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships

    Mirza Tabrani;Muslim Amin;Ahmad Nizam

  • Service Quality Dimension and Customer Satisfaction: An Empirical Study in the Malaysian Hotel Industry

    Muslim Amin;Zatilaziya Yahya;Wan Faizatul Aniza Ismayatim;Siti Zaroha Nasharuddin

  • The influence of physical environment on emotions, customer satisfaction and behavioural intentions in Chinese resort hotel industry

    Faizan Ali;Muslim Amin

  • The impact of human resource management practices on performance: Evidence from a Public University

    Muslim Amin;Wan Khairuzzaman Wan Ismail;Siti Zaleha Abdul Rasid;Richard Daverson Andrew Selemani

  • The effect of market orientation as a mediating variable in the relationship between entrepreneurial orientation and SMEs performance

    Muslim Amin;Ramayah Thurasamy;Abdullah M. Aldakhil;Aznur Hafeez Bin Kaswuri

  • The Effect of Trust, Customer Satisfaction and Image on Customers' Loyalty in Islamic Banking Sector

    Mohammad Ziaul Hoq;Nigar Sultana;Muslim Amin

  • How smart tourism technologies affect tourist destination loyalty

    Nasir Azis;Muslim Amin;Syafruddin Chan;Cut Aprilia

  • Online impulse buying of tourism products: The role of web site personality, utilitarian and hedonic web browsing

    Sajad Rezaei;Faizan Ali;Muslim Amin;Sreenivasan Jayashree

  • The structural relationship between TQM, employee satisfaction and hotel performance

    Muslim Amin;Abdullah Mohamed Aldakhil;Chengzhong Wu;Sajad Rezaei

  • The Role of Physical Environment, Price Perceptions, and Consumption Emotions in Developing Customer Satisfaction in Chinese Resort Hotels

    Faizan Ali;Muslim Amin;Kisang Ryu

  • An examination of the relationships between physical environment, perceived value, image and behavioural intentions: a SEM approach towards Malaysian resort hotels

    Faizan Ali;Rosmini Omar;Muslim Amin

  • The role of customer satisfaction in enhancing customer loyalty in Malaysian Islamic banks

    Muslim Amin;Zaidi Isa;Rodrigue Ancelot Harvey Fontaine

  • Online repatronage intention: an empirical study among Malaysian experienced online shoppers

    Sajad Rezaei;Muslim Amin;Wan Khairuzzaman Wan Ismail

  • Does emotional intelligence and empowering leadership affect psychological empowerment and work engagement

    Saad M. Alotaibi;Muslim Amin;Jonathan Winterton

  • The role of customer satisfaction to enhance customer loyalty

    MZ Hoq;M Amin

  • Exploring online repurchase behavioural intention of university students in Malaysia

    Sajad Rezaei;Muslim Amin

Frequent Co-Authors

Cihan Cobanoglu
Cihan Cobanoglu Virscend University
Kisang Ryu
Kisang Ryu Sejong University
Mohammad Iranmanesh
Mohammad Iranmanesh Taylor's University
Jeroen Huisman
Jeroen Huisman Ghent University
Fevzi Okumus
Fevzi Okumus University of South Carolina

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