World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
42
Citations
7502
World Ranking
1495
National Ranking
87

Overview

M.S. Balaji is affiliated with RMIT University in Australia and has an extensive research profile primarily focused on business, management, and social sciences. Their scholarly output includes a significant number of publications in subfields such as sociology and political science, marketing, organizational behavior and human resource management, social psychology, and information systems and management.

The scientist's research covers several key topics, including digital marketing and social media, consumer behavior in brand consumption and identification, environmental sustainability in business, customer service quality and loyalty, technology adoption and user behaviour, behavioral health and interventions, and the application of AI in service interactions.

Balaji has contributed to multiple notable journals across their career. Frequent publication venues for their work include:

  • Journal of Business Research
  • International Journal of Hospitality Management
  • Journal of Travel Research
  • International Journal of Contemporary Hospitality Management
  • Psychology and Marketing

Their recent published papers exemplify the diversity in research interests and include:

  • "Effectiveness of Travel Social Media Influencers: A Case of Eco-Friendly Hotels" (2021) in Journal of Travel Research
  • "Robots at your service: value facilitation and value co-creation in restaurants" (2022) in International Journal of Contemporary Hospitality Management
  • "Effectiveness of sustainability communication on social media: role of message appeal and message source" (2021) in International Journal of Contemporary Hospitality Management
  • "Greenfluencers as agents of social change: the effectiveness of sponsored messages in driving sustainable consumption" (2022) in European Journal of Marketing
  • "Letting go or getting back: How organization culture shapes frontline employee response to customer incivility" (2020) in Journal of Business Research

Collaborations are a significant aspect of Balaji's research practice, with frequent co-authors including Yangyang Jiang, Subhash Jha, Payal S. Kapoor, Cenhua Lyu, and Xiya Zhang, demonstrating a networked engagement in various interdisciplinary topics.

Best Publications

  • Linking green skepticism to green purchase behavior

    See Kwong Goh;M.S. Balaji

  • Value co-creation with Internet of things technology in the retail industry

    M. S. Balaji;Sanjit Kumar Roy

  • Constituents and consequences of smart customer experience in retailing

    Sanjit Kumar Roy;Sanjit Kumar Roy;M S Balaji;Saalem Sadeque;Bang Nguyen

  • Determinants of negative word-of-mouth communication using social networking sites

    M.S. Balaji;Kok Wei Khong;Alain Yee Loong Chong

  • How customers cope with service failure? A study of brand reputation and customer satisfaction.

    Aditi Sarkar Sengupta;M.S. Balaji;Balaji C. Krishnan

  • Why people participate in the sharing economy: an empirical investigation of Uber

    Zach W.Y. Lee;Tommy K.H. Chan;M.S. Balaji;Alain Yee-Loong Chong

  • Predictors of customer acceptance of and resistance to smart technologies in the retail sector

    Sanjit Kumar Roy;M.S. Balaji;Ali Quazi;Mohammed Quaddus

  • How psychological and contextual factors contribute to travelers’ propensity to choose green hotels?

    Rambalak Yadav;M.S. Balaji;Charles Jebarajakirthy

  • Antecedents and consequences of university brand identification

    M.S. Balaji;Sanjit Kumar Roy;Saalem Sadeque

  • Building trust in internet banking: a trustworthiness perspective

    Pay Ling Yu;M S Balaji;Kok Wei Khong

  • Examining the antecedents and consequences of perceived shopping value through smart retail technology

    Unknown

  • Customer engagement behavior in individualistic and collectivistic markets

    Sanjit Kumar Roy;M.S. Balaji;George Soutar;Walfried M Lassar

  • Measuring effectiveness of customer relationship management in Indian retail banks

    C. Padmavathy;M.S. Balaji;V.J. Sivakumar

  • Managing customer citizenship behavior: a relationship perspective

    M. S. Balaji

  • Customers’ emotion regulation strategies in service failure encounters

    M.S. Balaji;Sanjit Kumar Roy;Ali Quazi

  • Predicting Internet banking adoption in India: a perceived risk perspective

    Sanjit Kumar Roy;M.S. Balaji;Ankit Kesharwani;Harjit Sekhon

  • Effectiveness of Travel Social Media Influencers: A Case of Eco-Friendly Hotels:

    Payal S. Kapoor;M. S. Balaji;Yangyang Jiang;Charles Jebarajakirthy

  • Green hotel adoption: a personal choice or social pressure?

    M.S. Balaji;Yangyang Jiang;Subhash Jha

  • Robots at your service: value facilitation and value co-creation in restaurants

    Unknown

  • Investing in customer loyalty: the moderating role of relational characteristics

    M. S. Balaji

  • Role of tactile and visual inputs in product evaluation: a multisensory perspective

    M.S. Balaji;Srividya Raghavan;Subhash Jha

  • Matching visitation-motives and restaurant attributes in casual dining restaurants

    Abhilash Ponnam;M.S. Balaji

  • An Investigation of Online Shopping Experience on Trust and Behavioral Intentions

    Lee Hao Suan Samuel;M. S. Balaji;Khong Kok Wei

Frequent Co-Authors

Alain Yee-Loong Chong
Alain Yee-Loong Chong University of Nottingham
Ali Quazi
Ali Quazi University of Canberra
Charles Jebarajakirthy
Charles Jebarajakirthy Sunway University
Arun Sharma
Arun Sharma University of Miami
Ankur Srivastava
Ankur Srivastava University of Maryland, College Park
Bang Nguyen
Bang Nguyen Oxford Brookes University
Emin Babakus
Emin Babakus University of Memphis
Geoffrey N. Soutar
Geoffrey N. Soutar University of Western Australia
T.C. Melewar
T.C. Melewar Middlesex University
Mohammed Quaddus
Mohammed Quaddus Curtin University

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