World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
49
Citations
17629
World Ranking
1020
National Ranking
444

Overview

Emin Babakus is affiliated with the University of Memphis in the United States and focuses their research within the field of Business, Management and Accounting. Their work spans several subfields including Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Accounting, as well as Tourism, Leisure and Hospitality Management.

Their research topics prominently cover customer service quality and loyalty, digital marketing and social media, consumer retail behavior studies, consumer behavior in brand consumption and identification, job satisfaction and organizational behavior, corporate finance and governance, and the wine industry and tourism.

Recent papers authored or coauthored by Emin Babakus include:

  • "The role of customer entertainment in B2B sales strategy: Comparative insights from professional buyers and salespeople" (2020) published in Industrial Marketing Management
  • "Convenient = competitive? How Brick-And-Mortar Retailers can cope with Online Competition" (2022) published in Review of Managerial Science
  • "How store managers' employee climate perceptions affect frontline employee, customer and store performance outcomes: an examination in the small-store setting" (2021) published in European Journal of Marketing
  • "Taking the measure of net promoter score: An assessment of construct and predictive validity" (2023) published in International Journal of Market Research

Emin Babakus has collaborated frequently with several researchers, including:

  • George D. Deitz
  • J. D. L. Hansen
  • Jared Oakley
  • Alan J. Bush
  • William C. Moncrief

Their publications have appeared in journals such as Industrial Marketing Management, Review of Managerial Science, European Journal of Marketing, and International Journal of Market Research.

Best Publications

  • An empirical assessment of the SERVQUAL scale

    Emin Babakus;Gregory W. Boller

  • Adapting the SERVQUAL scale to hospital services: an empirical investigation.

    E Babakus;W G Mangold

  • The effect of management commitment to service quality on employees’ affective and performance outcomes

    Emin Babakus;Ugur Yavas;Osman M. Karatepe;Turgay Avci

  • Measuring service quality of banks: Scale development and validation

    Osman M. Karatepe;Ugur Yavas;Emin Babakus

  • The role of emotional exhaustion in sales force attitude and behavior relationships

    Emin Babakus;David W. Cravens;Mark Johnston;William C. Moncrief

  • The Sensitivity of Confirmatory Maximum Likelihood Factor Analysis to Violations of Measurement Scale and Distributional Assumptions

    Emin Babakus;Carl E. Ferguson;Karl G. Jöreskog

  • The effects of social- and self-motives on the intentions to share positive and negative word of mouth

    Aliosha Alexandrov;Bryan Lilly;Emin Babakus

  • The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

    Emin Babakus;Ugur Yavas;Nicholas J. Ashill

  • Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth

    Emin Babakus;Carol C. Bienstock;James R. Van Scotter

  • Investigating the relationships among sales, management control, sales territory design, salesperson performance, and sales organization effectiveness

    Emin Babakus;David W Cravens;Kenneth Douglas Grant;Thomas N Ingram

  • Service Quality: the Front‐stage vs. the Back‐stage Perspective

    W. Glynn Mangold;Emin Babakus

  • The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status

    Aliosha Alexandrov;Emin Babakus;Ugur Yavas

  • Examining the role of organizational variables in the salesperson job satisfaction model

    Emin Babakus;David W. Cravens;Mark Johnston;William C. Moncrief

  • Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter?

    Ugur Yavas;Emin Babakus;Osman M. Karatepe

  • Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

    Emin Babakus;Ugur Yavas;Nicholas J. Ashill

  • Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises

    Antti Haahti;Vivekananda Madupu;Ugur Yavas;Emin Babakus

  • Reactions to unethical consumer behavior across six countries

    Emin Babakus;T. Bettina Cornwell;Vince Mitchell;Bodo Schlegelmilch

  • The Influence of CEO Gender on Market Orientation and Performance in Service Small and Medium‐Sized Service Businesses

    Peter S. Davis;Emin Babakus;Paula Danskin Englis;Tim Pett

  • The Effects of Job Demands, Job Resources and Intrinsic Motivation on Emotional Exhaustion and Turnover Intentions: A Study in the Turkish Hotel Industry

    Emin Babakus;Ugur Yavas;Osman M. Karatepe

  • The effects of organizational and personal resources on stress, engagement, and job outcomes

    Osman M. Karatepe;Ugur Yavas;Emin Babakus;George D. Deitz

  • Linking perceived quality and customer satisfaction to store traffic and revenue growth

    Carol C. Bienstock;James R Van Scotter;Emin Babakus

Frequent Co-Authors

Ugur Yavas
Ugur Yavas East Tennessee State University
Osman M. Karatepe
Osman M. Karatepe Eastern Mediterranean University
David W. Cravens
David W. Cravens Texas Christian University
Nicholas J. Ashill
Nicholas J. Ashill Victoria University of Wellington
Thomas N. Ingram
Thomas N. Ingram Colorado State University
G. Tomas M. Hult
G. Tomas M. Hult Michigan State University
T. Bettina Cornwell
T. Bettina Cornwell University of Oregon
M.S. Balaji
M.S. Balaji RMIT University
Ben L. Kedia
Ben L. Kedia University of Memphis
Karl G. Jöreskog
Karl G. Jöreskog Uppsala University

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