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D-Index & Metrics

Business and Management

D-Index
37
Citations
5582
World Ranking
1977
National Ranking
14

Overview

Nicholas J. Ashill is affiliated with Victoria University of Wellington in New Zealand. Their research primarily spans the fields of Business, Management and Accounting as well as Social Sciences. Within these domains, their significant focus is on several subfields, including Organizational Behavior and Human Resource Management, Marketing, Sociology and Political Science, Strategy and Management, and Social Psychology.

The scholar's work covers a variety of topics, with notable emphasis on Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Job Satisfaction and Organizational Behavior, Digital Marketing and Social Media, International Business and Foreign Direct Investment, Consumer Retail Behavior Studies, and Technology Adoption and User Behaviour.

Their recent papers include:

  • # Sponsored-influencer marketing: effects of the commercial orientation of influencer-created content on followers' willingness to search for information (2022, Journal of Product & Brand Management)
  • The effects of social ties on innovation behavior and new product performance in emerging economies: evidence from Turkey (2020, Journal of Business and Industrial Marketing)
  • Understanding social customer relationship management adoption: qualitative insights (2021, Journal of Strategic Marketing)
  • The impact of luxury brand status signaling, extension authenticity and fit on luxury line extension evaluation: a cross-national study (2022, International Marketing Review)
  • Retail shopping at airports: Making travellers buy again (2021, Journal of Business Research)

Frequent coauthors who have collaborated with Ashill include Valerie Lindsay, Paul Williams, Rania W. Semaan, Aaron Gazley, and Thilini Chathurika Gamage.

Typical publication venues for their research consist of the Journal of Product & Brand Management, Journal of Strategic Marketing, International Marketing Review, Journal of Business and Industrial Marketing, and Journal of Business Research.

Best Publications

  • The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective

    Emin Babakus;Ugur Yavas;Nicholas J. Ashill

  • The Determinants of Students’ Perceived Learning Outcomes and Satisfaction in University Online Education: An Update*

    Sean B. Eom;Nicholas Ashill

  • An examination of the relationship between service quality dimensions, overall internet banking service quality and customer satisfaction: A New Zealand study

    Michel Rod;Nicholas J. Ashill;Jinyi Shao;Janet Carruthers

  • Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation

    Emin Babakus;Ugur Yavas;Nicholas J. Ashill

  • Effects of Entrepreneurial and Environmental Sustainability Orientations on Firm Performance: A Study of Small Businesses in the Philippines

    Banjo Roxas;Nicholas Ashill;Doren Chadee

  • The Effect of Management Commitment to Service Quality on Frontline Employees' Job Attitudes, Turnover Intentions and Service Recovery Performance in a New Public Management Context

    Nicholas J. Ashill;Michel Rod;Janet Carruthers

  • Measuring State, Effect, and Response Uncertainty: Theoretical Construct Development and Empirical Validation

    Nicholas J. Ashill;David Jobber

  • Relationship quality and satisfaction: Customer-perceived success factors for on-time projects

    Paul Williams;Nicholas J. Ashill;Earl Naumann;Eric Jackson

  • Antecedents and outcomes of service recovery performance in a public health‐care environment

    Nicholas J. Ashill;Janet Carruthers;Jayne Krisjanous

  • A System's View of E-Learning Success Model

    Sean B. Eom;Nicholas J. Ashill

  • Burnout processes in non-clinical health service encounters

    Nicholas J. Ashill;Michel R. Rod

  • An Exploratory Study into the Impact of Components of Brand Equity and Country of Origin Effects on Purchase Intention

    Nicholas J. Ashill;Ashish Sinha

  • Management commitment to service quality and service recovery performance: A study of frontline employees in public and private hospitals

    Michel Rod;Nicholas J. Ashill

  • Job resourcefulness, symptoms of burnout and service recovery performance: an examination of call centre frontline employees

    Nicholas J. Ashill;Michel Rod;Peter Thirkell;Janet Carruthers

  • How brand innovativeness and quality impact attitude toward new service line extensions: the moderating role of consumer involvement

    Jean Boisvert;Nick J. Ashill

  • Symptoms of burnout and service recovery performance

    Michel Rod;Nicholas J. Ashill

  • The impact of call centre stressors on inbound and outbound call‐centre agent burnout

    Michel R. Rod;Nicholas J. Ashill

  • A contingency model of marketing information

    Malcolm Wright;Nicholas Ashill

  • The role of information technology in e-learning systems success

    Sean Eom;Nicholas J. Ashill;James L. Stapleton;United Arab Emirates

  • Strategic marketing planning: a grounded investigation

    Nicholas J. Ashill;Mark Frederikson;John Davies

  • An Institutional View of Local Entrepreneurial Climate

    Hernan Roxas;Val Lindsay;Nicholas Ashill;Antong Victorio

Frequent Co-Authors

Ugur Yavas
Ugur Yavas East Tennessee State University
Emin Babakus
Emin Babakus University of Memphis
Doren Chadee
Doren Chadee Deakin University

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