What is he best known for?
The fields of study he is best known for:
- Marketing
- Management
- Social psychology
Ugur Yavas spends much of his time researching Marketing, Service quality, Social psychology, Job satisfaction and Customer satisfaction.
His work on Service recovery, Retail banking and Consumer behaviour as part of general Marketing study is frequently connected to Scale development and Empirical research, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them.
His research on Service quality concerns the broader Quality.
Ugur Yavas is interested in Job performance, which is a field of Social psychology.
In his work, Organizational commitment, Role conflict, Affective events theory and Turnover is strongly intertwined with Empowerment, which is a subfield of Job satisfaction.
His Customer satisfaction research incorporates themes from Customer retention and Service level objective.
His most cited work include:
- The effect of management commitment to service quality on employees’ affective and performance outcomes (423 citations)
- Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes (320 citations)
- Measuring service quality of banks: Scale development and validation (286 citations)
What are the main themes of his work throughout his whole career to date?
Ugur Yavas mostly deals with Marketing, Public relations, Advertising, Service quality and Social psychology.
In the field of Marketing, his study on Consumer behaviour and Customer satisfaction overlaps with subjects such as Hospitality industry, Sample and Empirical research.
Customer satisfaction is frequently linked to Customer retention in his study.
His Service quality research incorporates elements of Service delivery framework, Services marketing and Service level objective.
His Job satisfaction, Positive affectivity and Role conflict study, which is part of a larger body of work in Social psychology, is frequently linked to Emotional exhaustion, bridging the gap between disciplines.
He has included themes like Applied psychology, Organizational commitment and Empowerment in his Job satisfaction study.
He most often published in these fields:
- Marketing (57.66%)
- Public relations (16.79%)
- Advertising (15.33%)
What were the highlights of his more recent work (between 2013-2018)?
- Marketing (57.66%)
- Advertising (15.33%)
- Sample (11.68%)
In recent papers he was focusing on the following fields of study:
Ugur Yavas mainly investigates Marketing, Advertising, Sample, Empirical research and Social psychology.
His work on Consumer research as part of general Marketing research is frequently linked to Practical implications, thereby connecting diverse disciplines of science.
His research in Advertising intersects with topics in Small business and Retail sales.
His work on Positive affectivity as part of general Social psychology research is frequently linked to Political risk, Product category and Conceptual model, bridging the gap between disciplines.
His Job performance research is multidisciplinary, incorporating perspectives in Service quality and Process.
The Service study combines topics in areas such as Job satisfaction and Organizational commitment.
Between 2013 and 2018, his most popular works were:
- The effects of organizational and personal resources on stress, engagement, and job outcomes (40 citations)
- Work engagement and turnover intentions: Correlates and customer orientation as a moderator (37 citations)
- Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes: The mediating role of person-job fit (10 citations)
In his most recent research, the most cited papers focused on:
- Marketing
- Management
- Social psychology
His primary areas of study are Service quality, Sample, Marketing, Job performance and Moderation.
His Service quality study results in a more complete grasp of Quality.
His work deals with themes such as National bank and Causal inference, which intersect with Marketing.
His research ties Resource and Job performance together.
Ugur Yavas combines subjects such as Chow test and Positive affectivity with his study of Moderation.
His studies in Employee engagement integrate themes in fields like Applied psychology and Empowerment.
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