Ugur Yavas spends much of his time researching Marketing, Service quality, Social psychology, Job satisfaction and Customer satisfaction. His work on Service recovery, Retail banking and Consumer behaviour as part of general Marketing study is frequently connected to Scale development and Empirical research, therefore bridging the gap between diverse disciplines of science and establishing a new relationship between them. His research on Service quality concerns the broader Quality.
Ugur Yavas is interested in Job performance, which is a field of Social psychology. In his work, Organizational commitment, Role conflict, Affective events theory and Turnover is strongly intertwined with Empowerment, which is a subfield of Job satisfaction. His Customer satisfaction research incorporates themes from Customer retention and Service level objective.
Ugur Yavas mostly deals with Marketing, Public relations, Advertising, Service quality and Social psychology. In the field of Marketing, his study on Consumer behaviour and Customer satisfaction overlaps with subjects such as Hospitality industry, Sample and Empirical research. Customer satisfaction is frequently linked to Customer retention in his study.
His Service quality research incorporates elements of Service delivery framework, Services marketing and Service level objective. His Job satisfaction, Positive affectivity and Role conflict study, which is part of a larger body of work in Social psychology, is frequently linked to Emotional exhaustion, bridging the gap between disciplines. He has included themes like Applied psychology, Organizational commitment and Empowerment in his Job satisfaction study.
Ugur Yavas mainly investigates Marketing, Advertising, Sample, Empirical research and Social psychology. His work on Consumer research as part of general Marketing research is frequently linked to Practical implications, thereby connecting diverse disciplines of science. His research in Advertising intersects with topics in Small business and Retail sales.
His work on Positive affectivity as part of general Social psychology research is frequently linked to Political risk, Product category and Conceptual model, bridging the gap between disciplines. His Job performance research is multidisciplinary, incorporating perspectives in Service quality and Process. The Service study combines topics in areas such as Job satisfaction and Organizational commitment.
His primary areas of study are Service quality, Sample, Marketing, Job performance and Moderation. His Service quality study results in a more complete grasp of Quality. His work deals with themes such as National bank and Causal inference, which intersect with Marketing.
His research ties Resource and Job performance together. Ugur Yavas combines subjects such as Chow test and Positive affectivity with his study of Moderation. His studies in Employee engagement integrate themes in fields like Applied psychology and Empowerment.
This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.
The effect of management commitment to service quality on employees’ affective and performance outcomes
Emin Babakus;Ugur Yavas;Osman M. Karatepe;Turgay Avci.
Measuring service quality of banks: Scale development and validation
Osman M. Karatepe;Ugur Yavas;Emin Babakus.
Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes
Donald J. Shemwell;Ugur Yavas;Zeynep Bilgin.
The Role of Customer Orientation as a Moderator of the Job Demand–Burnout–Performance Relationship: A Surface-Level Trait Perspective
Emin Babakus;Ugur Yavas;Nicholas J. Ashill.
Service quality in the banking sector in an emerging economy: a consumer survey
Ugur Yavas;Zeynep Bilgin;Donald J. Shemwell.
Relationships between service quality and behavioral outcomes: A study of private bank customers in Germany
Ugur Yavas;Martin Benkenstein;Uwe Stuhldreier.
The Effects of Perceived Management Concern for Frontline Employees and Customers on Turnover Intentions: Moderating Role of Employment Status
Aliosha Alexandrov;Emin Babakus;Ugur Yavas.
Attitudinal and behavioral consequences of work‐family conflict and family‐work conflict: Does gender matter?
Ugur Yavas;Emin Babakus;Osman M. Karatepe.
Cooperative strategy, knowledge intensity and export performance of small and medium sized enterprises
Antti Haahti;Vivekananda Madupu;Ugur Yavas;Emin Babakus.
Service Worker Burnout and Turnover Intentions: Roles of Person-Job Fit, Servant Leadership, and Customer Orientation
Emin Babakus;Ugur Yavas;Nicholas J. Ashill.
If you think any of the details on this page are incorrect, let us know.
We appreciate your kind effort to assist us to improve this page, it would be helpful providing us with as much detail as possible in the text box below: