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Riadh Ladhari

Riadh Ladhari

D-Index & Metrics

Business and Management

D-Index
34
Citations
9905
World Ranking
2273
National Ranking
98

Overview

Riadh Ladhari is affiliated with Université Laval in Canada and has contributed extensively to the fields of Business, Management and Accounting as well as Social Sciences. Their primary research emphasis spans various subfields, including Marketing, Sociology and Political Science, Information Systems and Management, Organizational Behavior and Human Resource Management, and Gender Studies.

Their work engages with several main topics, such as:

  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Consumer Retail Behavior Studies
  • Digital Marketing and Social Media
  • Technology Adoption and User Behaviour
  • Sports, Gender, and Society
  • AI in Service Interactions

Riadh Ladhari has been published in a variety of academic venues. The frequent publication outlets include:

  • International Journal of Bank Marketing
  • International Journal of Hospitality Management
  • International Journal of Consumer Studies
  • Journal of Travel & Tourism Marketing
  • Journal of Brand Management

Significant recent papers authored or co-authored by Riadh Ladhari are:

  • "Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda" (2022), International Journal of Hospitality Management
  • "Mobile banking adoption: a systematic review" (2020), International Journal of Bank Marketing
  • "Augmented reality in marketing: Conceptualization and systematic review" (2023), International Journal of Consumer Studies
  • "The role of mega-sports event experience and host city experience in explaining enjoyment, city image, and behavioral intentions" (2020), Journal of Travel & Tourism Marketing
  • "Role of affective forecasting in customers' hotel service experiences" (2021), International Journal of Contemporary Hospitality Management

Riadh's research collaborations reflect frequent co-authorship with several researchers, including:

  • Elodie Massa
  • Nizar Souiden
  • Saïd Echchakoui
  • Mathieu Lajante
  • Mouna Knani

Best Publications

  • A review of twenty years of SERVQUAL research

    Riadh Ladhari

  • eWOM effects on hotel booking intentions, attitudes, trust, and website perceptions

    Riadh Ladhari;Mélissa Michaud

  • Alternative measures of service quality: a review

    Riadh Ladhari

  • Service quality, emotional satisfaction, and behavioural intentions: A study in the hotel industry

    Riadh Ladhari

  • Developing e-service quality scales: A literature review

    Riadh Ladhari

  • Determinants of dining satisfaction and post-dining behavioral intentions.

    Riadh Ladhari;Isabelle Brun;Miguel Morales

  • The effect of consumption emotions on satisfaction and word‐of‐mouth communications

    Riadh Ladhari

  • YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise

    Riadh Ladhari;Elodie Massa;Hamida Skandrani

  • Bank service quality: comparing Canadian and Tunisian customer perceptions

    Riadh Ladhari;Ines Ladhari;Miguel Morales

  • The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions

    Riadh Ladhari;Nizar Souiden;Béatrice Dufour

  • Destination personality and destination image

    Nizar Souiden;Riadh Ladhari;Nour Eddine Chiadmi

  • Generation Y and online fashion shopping: Orientations and profiles

    Riadh Ladhari;Jessica Gonthier;Mathieu Lajante

  • Determinants of loyalty and recommendation: The role of perceived service quality, emotional satisfaction and image

    Riadh Ladhari;Nizar Souiden;Ines Ladhari

  • Culture and personal values: How they influence perceived service quality

    Riadh Ladhari;Frank Pons;Grégory Bressolles;Michel Zins

  • 10 years of service quality measurement: reviewing the use of the servqual instrument

    Simon Nyeck;Miguel Morales;Riadh Ladhari;Frank Pons

  • Consumer trust toward retail websites: Comparison between pure click and click-and-brick retailers

    Elissar Toufaily;Nizar Souiden;Riadh Ladhari

  • Building loyalty with online financial services customers: Is there a gender difference?

    Riadh Ladhari;André Leclerc

  • Explaining adoption of mobile banking with the theory of trying, general self-confidence, and cynicism

    Walid Chaouali;Nizar Souiden;Riadh Ladhari

  • Perceived service quality, perceived value and recommendation: A study among Canadian public library users

    Riadh Ladhari;Miguel Morales

  • Assessment of the psychometric properties of SERVQUAL in the Canadian banking industry

    Riadh Ladhari

  • Mobile banking adoption: a systematic review

    Nizar Souiden;Riadh Ladhari;Walid Chaouali

  • The lodging quality index: an independent assessment of validity and dimensions

    Riadh Ladhari

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