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D-Index & Metrics

Business and Management

D-Index
35
Citations
56486
World Ranking
2111
National Ranking
844

Overview

J. Joseph Cronin is affiliated with Florida State University in the United States. Their research focuses primarily within the field of Business, Management and Accounting, with an emphasis on Marketing and organizational behavior dimensions.

The scientist has a publication record that includes contributions to prominent academic journals. Recent works include the following papers:

  • A commentary on "the role of services in the future" (2021, The Journal of Marketing Theory and Practice)
  • Marketing's new myopia: Expanding the social responsibilities of marketing managers (2022, AMS Review)
  • Guest editorial (2020, Journal of Services Marketing)

The publication venues where J. Joseph Cronin has frequently contributed include:

  • AMS Review
  • Journal of Services Marketing
  • Journal of Retailing and Consumer Services
  • The Journal of Marketing Theory and Practice
  • Georgia Journal of Literacy

Cronin's research covers several main topics, which are represented by numerous studies documented in their record. These topics include:

  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Service and Product Innovation
  • Consumer Retail Behavior Studies
  • Environmental Sustainability in Business
  • Digital Marketing and Social Media
  • Sharing Economy and Platforms

The subfields of study Cronin investigates include:

  • Marketing
  • Organizational Behavior and Human Resource Management
  • Sociology and Political Science
  • Social Psychology
  • Strategy and Management

Collaborations with other researchers form a significant part of the scientific output. Frequent co-authors include:

  • Brian L. Bourdeau
  • Duane M. Nagel
  • Clay M. Voorhees
  • Christopher D. Hopkins
  • Daniel Padgett

Best Publications

  • Measuring service quality: a reexamination and extension

    Jr. J. Joseph Cronin;Steven A. Taylor

  • Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

    J.Joseph Cronin;Michael K Brady;G.Tomas M Hult

  • Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach:

    Michael K. Brady;J. Joseph Cronin

  • Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality:

    Jr. J. Joseph Cronin;Steven A. Taylor

  • Performance-only measurement of service quality: a replication and extension

    Michael K Brady;J.Joseph Cronin;Richard R Brand

  • Customer Orientation: Effects on Customer Service Perceptions and Outcome Behaviors

    Michael K. Brady;J. Joseph Cronin

  • Against the Green: A Multi-method Examination of the Barriers to Green Consumption

    Mark R. Gleim;Jeffery S. Smith;Demetra Andrews;J. Joseph Cronin

  • A cross-sectional test of the effect and conceptualization of service value

    J. Joseph Cronin;Michael K. Brady;Richard R. Brand;Roscoe Hightower

  • Green marketing strategies: an examination of stakeholders and the opportunities they present

    J. Joseph Cronin;Jeffery S. Smith;Mark R. Gleim;Edward Ramirez

  • Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models

    Michael K. Brady;Gary A. Knight;J. Joseph Cronin;G. Tomas

  • Modeling patient satisfaction and service quality.

    Taylor Sa;Cronin Jj

  • Looking back to see forward in services marketing: some ideas to consider

    J. Joseph Cronin

  • Strategies to offset performance failures: The role of brand equity

    Michael K. Brady;J. Joseph Cronin;Gavin L. Fox;Michelle L. Roehm

  • Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

    Michael K. Brady;Christopher J. Robertson;J.Joseph Cronin

  • Relational Exchange in Services

    Donald J. Shemwell;J. Joseph Cronin;William R. Bullard

  • The good guys don't always win: the effect of valence on service perceptions and consequences

    Michael K. Brady;Clay M. Voorhees;J. Joseph Cronin;Brian L. Bourdeau

  • Corporate Social Responsibility in Sport

    Cheri Bradish;J. Joseph Cronin

  • Recreational Service Quality in the International Setting

    Steven A. Taylor;Alex Sharland;J. Joseph Cronin;William Bullard

  • Do Environmental Sustainable Practices of Organic Wine Suppliers Affect Consumers’ Behavioral Intentions? The Moderating Role of Trust:

    Mark A. Bonn;J. Joseph Cronin;Meehee Cho

  • Symbolic drivers of consumer-brand identification and disidentification

    Jeremy S. Wolter;Simon Brach;J. Joseph Cronin;Mark Bonn

Frequent Co-Authors

Michael K. Brady
Michael K. Brady Florida State University
Clay M. Voorhees
Clay M. Voorhees University of Alabama
Jeffrey D. James
Jeffrey D. James Florida State University
Michael H. Morris
Michael H. Morris University of Notre Dame
Scott W. Kelley
Scott W. Kelley University of Kentucky
Mark A. Bonn
Mark A. Bonn Florida State University
G. Tomas M. Hult
G. Tomas M. Hult Michigan State University
Michael J. Brusco
Michael J. Brusco Florida State University
Gary Knight
Gary Knight Willamette University

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