2026 J. Joseph Cronin: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	35	2112	1985	845	778	79	56486

J. Joseph Cronin publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where J. Joseph Cronin sits on this spectrum.

35 publications 436+

This scientist: 79 publications — 12th percentile

12% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 436 publications or more.

J. Joseph Cronin D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where J. Joseph Cronin sits on this spectrum.

30 D-Index 89+

This scientist: 35 D-Index — 30th percentile

30% of scientists in this discipline score the same or lower.

The last bar groups every scientist with 89 D-Index or more.

Overview

J. Joseph Cronin is affiliated with Florida State University in the United States. Their research focuses primarily within the field of Business, Management and Accounting, with an emphasis on Marketing and organizational behavior dimensions.

The scientist has a publication record that includes contributions to prominent academic journals. Recent works include the following papers:

A commentary on "the role of services in the future" (2021, The Journal of Marketing Theory and Practice)
Marketing's new myopia: Expanding the social responsibilities of marketing managers (2022, AMS Review)
Guest editorial (2020, Journal of Services Marketing)

The publication venues where J. Joseph Cronin has frequently contributed include:

AMS Review
Journal of Services Marketing
Journal of Retailing and Consumer Services
The Journal of Marketing Theory and Practice
Georgia Journal of Literacy

Cronin's research covers several main topics, which are represented by numerous studies documented in their record. These topics include:

Customer Service Quality and Loyalty
Consumer Behavior in Brand Consumption and Identification
Service and Product Innovation
Consumer Retail Behavior Studies
Environmental Sustainability in Business
Digital Marketing and Social Media
Sharing Economy and Platforms

The subfields of study Cronin investigates include:

Marketing
Organizational Behavior and Human Resource Management
Sociology and Political Science
Social Psychology
Strategy and Management

Collaborations with other researchers form a significant part of the scientific output. Frequent co-authors include:

Brian L. Bourdeau
Duane M. Nagel
Clay M. Voorhees
Christopher D. Hopkins
Daniel Padgett

Best Publications

Measuring service quality: a reexamination and extension

Jr. J. Joseph Cronin;Steven A. Taylor

22098
Citations
Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments

J.Joseph Cronin;Michael K Brady;G.Tomas M Hult

11015
Citations
Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach:

Michael K. Brady;J. Joseph Cronin

6397
Citations
Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality:

Jr. J. Joseph Cronin;Steven A. Taylor

6236
Citations
Performance-only measurement of service quality: a replication and extension

Michael K Brady;J.Joseph Cronin;Richard R Brand

1648
Citations
Customer Orientation: Effects on Customer Service Perceptions and Outcome Behaviors

Michael K. Brady;J. Joseph Cronin

1282
Citations
Against the Green: A Multi-method Examination of the Barriers to Green Consumption

Mark R. Gleim;Jeffery S. Smith;Demetra Andrews;J. Joseph Cronin

948
Citations
A cross-sectional test of the effect and conceptualization of service value

J. Joseph Cronin;Michael K. Brady;Richard R. Brand;Roscoe Hightower

899
Citations
Green marketing strategies: an examination of stakeholders and the opportunities they present

J. Joseph Cronin;Jeffery S. Smith;Mark R. Gleim;Edward Ramirez

899
Citations
Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models

Michael K. Brady;Gary A. Knight;J. Joseph Cronin;G. Tomas

646
Citations
Modeling patient satisfaction and service quality.

Taylor Sa;Cronin Jj

506
Citations
Looking back to see forward in services marketing: some ideas to consider

J. Joseph Cronin

321
Citations
Strategies to offset performance failures: The role of brand equity

Michael K. Brady;J. Joseph Cronin;Gavin L. Fox;Michelle L. Roehm

312
Citations
Managing behavioral intentions in diverse cultural environments: an investigation of service quality, service value, and satisfaction for American and Ecuadorian fast-food customers

Michael K. Brady;Christopher J. Robertson;J.Joseph Cronin

270
Citations
Relational Exchange in Services

Donald J. Shemwell;J. Joseph Cronin;William R. Bullard

242
Citations
The good guys don't always win: the effect of valence on service perceptions and consequences

Michael K. Brady;Clay M. Voorhees;J. Joseph Cronin;Brian L. Bourdeau

231
Citations
Corporate Social Responsibility in Sport

Cheri Bradish;J. Joseph Cronin

228
Citations
Recreational Service Quality in the International Setting

Steven A. Taylor;Alex Sharland;J. Joseph Cronin;William Bullard

214
Citations
Do Environmental Sustainable Practices of Organic Wine Suppliers Affect Consumers’ Behavioral Intentions? The Moderating Role of Trust:

Mark A. Bonn;J. Joseph Cronin;Meehee Cho

177
Citations
Symbolic drivers of consumer-brand identification and disidentification

Jeremy S. Wolter;Simon Brach;J. Joseph Cronin;Mark Bonn

174
Citations

Frequent Co-Authors

Michael K. Brady Florida State University

Clay M. Voorhees University of Alabama

Jeffrey D. James Florida State University

G. Tomas M. Hult Michigan State University

Michael H. Morris University of Notre Dame

Mark A. Bonn Florida State University

Scott W. Kelley University of Kentucky

Gary Knight Willamette University

Michael J. Brusco Florida State University

Steven J. Skinner University of Kentucky

External Links

Personal website of J. Joseph Cronin Google Scholar page

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