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D-Index & Metrics

Business and Management

D-Index
30
Citations
8329
World Ranking
2909
National Ranking
1131

Overview

Clay M. Voorhees is affiliated with the University of Alabama in the United States. Their research primarily spans the fields of Business, Management and Accounting, with significant contributions to Social Sciences. Within these broader domains, Voorhees has focused on subfields including Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Social Psychology, and Strategy and Management.

Their scholarly output includes numerous publications that address various topics in marketing and consumer behavior. Key research areas include Digital Marketing and Social Media, Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Consumer Retail Behavior Studies, Consumer Market Behavior and Pricing, Service and Product Innovation, and Technology Adoption and User Behaviour.

Voorhees has published extensively in several academic journals. The most frequent venues for their work are:

  • Journal of Business Research
  • Journal of Service Research
  • Journal of the Academy of Marketing Science
  • International Journal of Research in Marketing
  • Journal of Retailing

Among their recent papers are:

  • "Don't Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks" (2020) in Journal of Service Research
  • "Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries" (2022) in Journal of Business Research
  • "Customer success management, customer health, and retention in B2B industries" (2023) in International Journal of Research in Marketing
  • "Self-oriented competitiveness in salespeople: sales management implications" (2021) in Journal of the Academy of Marketing Science
  • "Information Search and Product Returns Across Mobile and Traditional Online Channels" (2021) in Journal of Retailing

Voorhees frequently collaborates with several co-authors, including:

  • Paul W. Fombelle
  • Bryan Hochstein
  • Alexander B. Pratt
  • Judith M. Whipple
  • Stanley E. Griffis

Best Publications

  • Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies

    Clay M. Voorhees;Michael K. Brady;Roger Calantone;Edward Ramirez

  • Online brand community engagement: Scale development and validation

    Brian J. Baldus;Clay M. Voorhees;Roger J. Calantone

  • Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens

    Clay M. Voorhees;Paul W. Fombelle;Yany Gregoire;Sterling Bone

  • The impact of brand trust and satisfaction on retailer repurchase intentions

    James J. Zboja;Clay M. Voorhees

  • Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation

    E. Deanne Brocato;Clay M. Voorhees;Julie Baker

  • A voice from the silent masses: An exploratory and comparative analysis of noncomplainers

    Clay M. Voorhees;Michael K. Brady;David M. Horowitz

  • Effectiveness of Marketing Cues on Consumer Perceptions of Quality: The Moderating Roles of Brand Reputation and Third-Party Information

    Billur Akdeniz;Roger J. Calantone;Clay M. Voorhees

  • The Drivers of Loyalty Program Success: An Organizing Framework and Research Agenda

    Michael McCall;Clay Voorhees

  • Conveying Trustworthiness to Online Consumers: Reactions to Consensus, Physical Store Presence, Brand Familiarity, and Generalized Suspicion

    Ray L. Benedicktus;Michael K. Brady;Peter R. Darke;Clay M. Voorhees

  • A service perspective on the drivers of complaint intentions

    Clay M. Voorhees;Michael K. Brady

  • Service Sweethearting: Its Antecedents and Customer Consequences

    Michael K. Brady;Clay M. Voorhees;Michael J. Brusco

  • The good guys don't always win: the effect of valence on service perceptions and consequences

    Michael K. Brady;Clay M. Voorhees;J. Joseph Cronin;Brian L. Bourdeau

  • Creating consumer attachment to retail service firms through sense of place

    E. Deanne Brocato;Julie Baker;Clay M. Voorhees

  • The Promise and Perils of Wearable Sensors in Organizational Research

    Daniel Chaffin;Ralph Heidl;John R. Hollenbeck;Michael Howe

  • Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries

    Unknown

  • It Depends: Moderating the Relationships Among Perceived Waiting Time, Anger, and Regret

    Clay M. Voorhees;Julie Baker;Brian L. Bourdeau;E. Deanne Brocato

  • The pursuit of counterfeited luxury: An examination of the negative side effects of close consumer–brand connections

    Praneet Randhawa;Roger J. Calantone;Clay M. Voorhees

  • The Role of the Sales-Service Interface and Ambidexterity in the Evolving Organization: A Multilevel Research Agenda

    Adam A. Rapp;Daniel G. Bachrach;Karen E. Flaherty;Douglas E. Hughes

  • Don’t Forget About the Frontline Employee During the COVID-19 Pandemic: Preliminary Insights and a Research Agenda on Market Shocks

    Clay M. Voorhees;Paul W. Fombelle;Sterling A. Bone

  • The effects of service on multichannel retailers ' brand equity

    Ryan C. White;Sacha Joseph-Mathews;Clay M. Voorhees

  • Modeling service alliances: an exploratory investigation of spillover effects in service partnerships

    Brian L. Bourdeau;J. Joseph Cronin;Clay M. Voorhees

Frequent Co-Authors

Roger J. Calantone
Roger J. Calantone Michigan State University
Michael K. Brady
Michael K. Brady Florida State University
John R. Hollenbeck
John R. Hollenbeck Michigan State University
Anders Gustafsson
Anders Gustafsson BI Norwegian Business School
J. Joseph Cronin
J. Joseph Cronin Florida State University
Michael J. Brusco
Michael J. Brusco Florida State University
Thorsten Gruber
Thorsten Gruber Loughborough University
Thomas C. Baker
Thomas C. Baker Pennsylvania State University
Daniel G. Bachrach
Daniel G. Bachrach University of Alabama
Kenneth K. Boyer
Kenneth K. Boyer The Ohio State University

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