World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
32
Citations
12740
World Ranking
2549
National Ranking
1000

Overview

Scott W. Kelley is affiliated with the University of Kentucky in the United States. Their research spans multiple fields including Medicine, Immunology and Microbiology, and Computer Science, with specific focus areas in Oncology, Immunology, and Artificial Intelligence.

The scientist's recent publication record includes a noteworthy paper titled A sixteen-year single-center retrospective chart review of Spitz nevi and spitzoid neoplasms in pediatric patients, published in 2020 in the journal Pediatric Dermatology. This paper has garnered citations reflecting its reach within the dermatological and oncological communities.

Frequent coauthors working alongside Scott W. Kelley encompass a range of collaborators:

  • Olivia M. T. Davies
  • Jacquelyn Majerowski
  • Annette D. Segura
  • Olayemi Sokumbi
  • Stephen R. Humphrey

Most publications appear in the venue Pediatric Dermatology, evidencing a concentration of work related to pediatric and dermatological topics.

The main research topics addressed by Scott W. Kelley focus on:

  • Cutaneous Melanoma Detection and Management
  • Immunotherapy and Immune Responses
  • AI in cancer detection

The combination of clinical-focused oncology and immunology with computational methodologies in artificial intelligence highlights a multidisciplinary approach to cancer research and diagnosis.

Best Publications

  • A Typology of Retail Failures and Recoveries

    Scott W. Kelley;K.Douglas Hoffman;Mark A. Davis

  • Antecedents to Customer Expectations for Service Recovery

    Scott W. Kelley;Mark A. Davis

  • Customer participation in service production and delivery.

    Scott W. Kelley;James H. Donnelly;Steven J. Skinner

  • The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers

    Michael J. Dorsch;Scott R. Swanson;Scott W. Kelley

  • Tracking service failures and employee recovery efforts

    K. Douglas Hoffman;Scott W. Kelley;Holly M. Rotalsky

  • Developing Customer Orientation among Service Employees

    Scott W. Kelley

  • Consumer perceptions of service quality attributes at sporting events

    Scott W Kelley;L.W Turley

  • Service recovery attributions and word‐of‐mouth intentions

    Scott R. Swanson;Scott W. Kelley

  • Perceived justice needs and recovery evaluation: a contingency approach

    K. Douglas Hoffman;Scott W. Kelley

  • An investigation of positive affect, prosocial behaviors and service quality

    Scott W. Kelley

  • Organizational socialization of service customers

    Scott W. Kelley;Steven J. Skinner;James H. Donnelly

  • Typologies of e‐commerce retail failures and recovery strategies

    Lukas P. Forbes;Scott W. Kelley;K. Douglas Hoffman

  • Attributions and Outcomes of the Service Recovery Process

    Scott R. Swanson;Scott W. Kelley

  • A CIT investigation of servicescape failures and associated recovery strategies

    K. Douglas Hoffman;Scott W. Kelley;Beth C. Chung

  • Ethical behavior among marketing researchers: An assessment of selected demographic characteristics

    S. W. Kelley;O. C. Ferrell;S. J. Skinner

  • Discretion and the Service Employee

    Scott W. Kelley

  • A STORYTELLING PERSPECTIVE ON ONLINE CUSTOMER REVIEWS REPORTING SERVICE FAILURE AND RECOVERY

    Hulda G. Black;Scott W. Kelley

  • A comparison of advertising content: Business to business versus consumer services

    L. W. Turley;Scott W. Kelley

  • Concepts in service marketing for healthcare professionals.

    Christopher L Corbin;Scott W Kelley;Richard W Schwartz;Richard W Schwartz

  • Organizational determinants of service employees' exercise of routine, creative, and deviant discretion

    Scott W. Kelley;Timothy Longfellow;Jack Malehorn

Frequent Co-Authors

O. C. Ferrell
O. C. Ferrell Auburn University
Stephen J. Grove
Stephen J. Grove Clemson University
J. Joseph Cronin
J. Joseph Cronin Florida State University

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