Scott R. Swanson

Best Publications

• The Role of Relationship Quality in the Stratification of Vendors as Perceived by Customers

  Michael J. Dorsch;Scott R. Swanson;Scott W. Kelley

  1134
  Citations

• A model of fan identification: antecedents and sponsorship outcomes

  Kevin Gwinner;Scott R. Swanson

  1096
  Citations

• Service recovery attributions and word‐of‐mouth intentions

  Scott R. Swanson;Scott W. Kelley

  515
  Citations

• The effects of perceived service quality on repurchase intentions and subjective well-being of Chinese tourists: The mediating role of relationship quality

  Lujun Su;Scott R. Swanson;Xiaohong Chen

  464
  Citations

• The effect of destination social responsibility on tourist environmentally responsible behavior: Compared analysis of first-time and repeat tourists

  Lujun Su;Scott R. Swanson

  444
  Citations

• Perceived corporate social responsibility's impact on the well-being and supportive green behaviors of hotel employees: The mediating role of the employee-corporate relationship

  Lujun Su;Scott R. Swanson

  423
  Citations

• WHAT MAKES MAVENS TICK? EXPLORING THE MOTIVES OF MARKET MAVENS INITIATION OF INFORMATION DIFFUSION

  Gianfranco Walsh;Kevin P. Gwinner;Scott R. Swanson

  409
  Citations

• Attributions and Outcomes of the Service Recovery Process

  Scott R. Swanson;Scott W. Kelley

  285
  Citations

• Reputation and intentions: The role of satisfaction, identification, and commitment

  Lujun Su;Scott R. Swanson;Sydney Chinchanachokchai;Maxwell K. Hsu

  257
  Citations

• Image Transfer In Corporate Event Sponsorship: Assessing The Impact Of Team Identification And Event-Sponsor Fit

  Kevin P. Gwinner;Brian V. Larson;Scott R. Swanson

  221
  Citations

• The Effect of Tourist Relationship Perception on Destination Loyalty at a World Heritage Site in China: The Mediating Role of Overall Destination Satisfaction and Trust

  LuJun Su;Maxwell K. Hsu;Scott Swanson

  220
  Citations

• Motivations of college student game attendance and word-of-mouth behavior: the impact of gender differences

  S. R. Swanson;K. Gwinner;B. V. Larson;S. Janda

  216
  Citations

• CRITICAL INCIDENTS IN TOURISM: FAILURE, RECOVERY, CUSTOMER SWITCHING, AND WORD‐OF‐MOUTH BEHAVIORS

  Scott R. Swanson;Maxwell K. Hsu

  192
  Citations

• Grocery store image, travel distance, satisfaction and behavioral intentions: Evidence from a Midwest college town

  Maxwell K. Hsu;Yinghua Huang;Scott Swanson

  189
  Citations

• The Effect of Recovery Locus Attributions and Service Failure Severity on Word-of-Mouth and Repurchase Behaviors in the Hospitality Industry

  Scott R. Swanson;Maxwell K. Hsu

  175
  Citations

• The impact of tourism activity type on emotion and storytelling: The moderating roles of travel companion presence and relative ability

  Lujun Su;Jin Cheng;Scott R. Swanson

  164
  Citations

• Art for Art's Sake? An Examination of Motives for Arts Performance Attendance

  Scott R. Swanson;J. Charlene Davis;Yushan Zhao

  163
  Citations

• Destination perceptions, relationship quality, and tourist environmentally responsible behavior

  Xuehuan He;Dongbin Hu;Scott R. Swanson;Lujun Su

  148
  Citations

• How does perceived corporate social responsibility contribute to green consumer behavior of Chinese tourists: A hotel context

  Lujun Su;Scott R. Swanson;Maxwell Hsu;Xiaohong Chen

  143
  Citations

• The relationship of differential loci with perceived quality and behavioral intentions

  Scott R. Swanson;J. Charlene Davis

  136
  Citations