World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
34
Citations
7345
World Ranking
2299
National Ranking
908

Overview

Stephen J. Grove is affiliated with Clemson University in the United States. The academic profile reflects a focus on research and teaching within this institution.

There is no available information regarding recent papers, frequent co-authors, or specific publication venues associated with their work. Likewise, there are no details about book publications, main fields of study, subfields, or primary research topics.

The absence of recorded awards or honors indicates that no public records of such recognitions are currently identified.

The data confirms that Stephen J. Grove is living and does not indicate any changes in status.

Best Publications

  • The impact of other customers on service experiences: A critical incident examination of “getting along”

    Stephen J. Grove;Raymond P. Fisk

  • A Content Analysis of Environmental Advertising Claims: A Matrix Method Approach

    Les Carlson;Stephen J. Grove;Norman Kangun

  • Environmental Advertising Claims: A Preliminary Investigation:

    Norman Kangun;Les Carlson;Stephen J. Grove

  • Customers behaving badly: a state of the art review, research agenda and implications for practitioners

    Ray Fisk;Stephen Grove;Lloyd C. Harris;Dominique A. Keeffe

  • Interactive Services Marketing

    Raymond P. Fisk;Stephen J. Grove;Joby John

  • The Service Experience As Theater

    Stephen J. Grove;Raymond P. Fisk

  • Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination

    Stephen J Grove;Raymond P Fisk;Michael J Dorsch

  • Going green in the service sector: Social responsibility issues, implications and implementation

    Stephen J. Grove;Raymond P. Fisk;Gregory M. Pickett;Norman Kangun

  • The future of services marketing: forecasts from ten services experts

    Stephen J. Grove;Raymond P. Fisk;Joby John

  • Is There a General Conserving Consumer? A Public Policy Concern:

    Gregory M. Pickett;Norman Kangun;Stephen J. Grove

  • An International Comparison of Environmental Advertising: Substantive versus Associative Claims

    Les Carlson;Stephen J. Grove;Norman Kangun;Michael J. Polonsky

  • Impression management in services marketing: A dramaturgical perspective.

    Stephen J. Grove;Raymond P. Fisk

  • International environmental marketing claims: Real changes or simple posturing?

    Michael Jay Polonsky;Leslie C Carlson;Stephen Grove;Norman Kangun

  • Observational data collection methods for services marketing: An overview

    Stephen J. Grove;Raymond P. Fisk

  • Marketing ethics and the techniques of neutralization

    Scott J. Vitell;Stephen J. Grove

  • Designing the e-Servicescape: Implications for Online Retailers

    Christopher D. Hopkins;Stephen J. Grove;Mary Anne Raymond;Mary C. LaForge

  • Does environmental advertising reflect integrated marketing communications?: An empirical investigation

    Les Carlson;Stephen J. Grove;Russell N. Laczniak;Norman Kangun

  • Addressing services’ intangibility through integrated marketing communication: an exploratory study

    Stephen J. Grove;Les Carlson;Michael J. Dorsch

  • Applications of impression management and the drama metaphor in marketing: an introduction

    Raymond P. Fisk;Stephen J. Grove

  • Consumer intentions to use a service category

    Michael J. Dorsch;Stephen J. Grove;William R. Darden

  • Services marketing self-portraits : introspections, reflections, and glimpses from the experts

    Raymond P. Fisk;Stephen John Grove;Joby John

Frequent Co-Authors

Raymond P. Fisk
Raymond P. Fisk Texas State University
Michael Jay Polonsky
Michael Jay Polonsky Deakin University
James W. Gentry
James W. Gentry University of Nebraska–Lincoln
Lloyd C. Harris
Lloyd C. Harris University of Manchester
Richard Harris
Richard Harris University of Bristol
Scott J. Vitell
Scott J. Vitell University of Mississippi
Jochen Wirtz
Jochen Wirtz National University of Singapore
Scott W. Kelley
Scott W. Kelley University of Kentucky

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