Ruth Stock

Best Publications

• The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis

  Christian Homburg;Ruth M. Stock

  729
  Citations

• An attitude-behavior model of salespeople’s customer orientation

  Ruth Maria Stock;Wayne D. Hoyer

  659
  Citations

• Patterns and performance outcomes of innovation orientation

  Ruth Maria Stock;Nicolas Andy Zacharias

  242
  Citations

• Patterns and Performance Outcomes of Innovation Orientation

  Ruth Stock;Nicolas Zacharias

  242
  Citations

• Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit

  Ruth Stock

  191
  Citations

• Interorganizational teams as boundary spanners between supplier and customer companies

  Ruth Maria Stock

  188
  Citations

• Linking multiple layers of innovation-oriented corporate culture, product program innovativeness, and business performance: a contingency approach

  Ruth Maria Stock;Bjoern Six;Nicolas A. Zacharias

  181
  Citations

• Linking Multiple Layers of Innovation-oriented Corporate Culture, Product Program Innovativeness, and Business Performance: A Contingency Approach

  Ruth Stock;Björn Six;Nicolas Zacharias

  181
  Citations

• How does product program innovativeness affect customer satisfaction? A comparison of goods and services

  Ruth Maria Stock

  148
  Citations

• Impacts of Hedonic and Utilitarian User Motives on the Innovativeness of User-Developed Solutions

  Ruth Maria Stock;Pedro Oliveira;Eric von Hippel

  148
  Citations

• A Closer Look at Cross-functional R&D Cooperation for Innovativeness: Innovation-oriented Leadership and Human Resource Practices as Driving Forces

  Ruth Maria Stock;Florian Totzauer;Nicolas A. Zacharias

  141
  Citations

• Der kundenorientierte Mitarbeiter

  Christian Homburg;Ruth Stock-Homburg

  136
  Citations

• Frontline employees’ innovative service behavior as key to customer loyalty:insights into FLEs’ resource gain spiral

  Ruth Maria Stock;Ad de Jong;Nicolas A. Zacharias

  134
  Citations

• How to get lost customers back? : a study of antecedents of relationship revival

  Christian Homburg;Wayne D. Hoyer;Ruth Maria Stock

  130
  Citations

• Personalmanagement: Theorien – Konzepte – Instrumente

  Unknown

  107
  Citations

• Leadership Style as Driver of Salespeoples' Customer Orientation

  Ruth Maria Stock;Wayne D. Hoyer

  99
  Citations

• Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

  Ruth Stock

  96
  Citations

• Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

  Ruth Stock

  96
  Citations

• As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface

  Ruth M. Stock;Marei Bednarek

  83
  Citations

• A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters

  Ruth Maria Stock;Moritz Merkle

  77
  Citations