World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
38
Citations
5918
World Ranking
1861
National Ranking
57

Best Publications

  • The link between salespeople’s job satisfaction and customer satisfaction in a business-to-business context: A dyadic analysis

    Christian Homburg;Ruth M. Stock

  • An attitude-behavior model of salespeople’s customer orientation

    Ruth Maria Stock;Wayne D. Hoyer

  • Patterns and performance outcomes of innovation orientation

    Ruth Maria Stock;Nicolas Andy Zacharias

  • Patterns and Performance Outcomes of Innovation Orientation

    Ruth Stock;Nicolas Zacharias

  • Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit

    Ruth Stock

  • Interorganizational teams as boundary spanners between supplier and customer companies

    Ruth Maria Stock

  • Linking multiple layers of innovation-oriented corporate culture, product program innovativeness, and business performance: a contingency approach

    Ruth Maria Stock;Bjoern Six;Nicolas A. Zacharias

  • Linking Multiple Layers of Innovation-oriented Corporate Culture, Product Program Innovativeness, and Business Performance: A Contingency Approach

    Ruth Stock;Björn Six;Nicolas Zacharias

  • How does product program innovativeness affect customer satisfaction? A comparison of goods and services

    Ruth Maria Stock

  • Impacts of Hedonic and Utilitarian User Motives on the Innovativeness of User-Developed Solutions

    Ruth Maria Stock;Pedro Oliveira;Eric von Hippel

  • A Closer Look at Cross-functional R&D Cooperation for Innovativeness: Innovation-oriented Leadership and Human Resource Practices as Driving Forces

    Ruth Maria Stock;Florian Totzauer;Nicolas A. Zacharias

  • Der kundenorientierte Mitarbeiter

    Christian Homburg;Ruth Stock-Homburg

  • Frontline employees’ innovative service behavior as key to customer loyalty:insights into FLEs’ resource gain spiral

    Ruth Maria Stock;Ad de Jong;Nicolas A. Zacharias

  • How to get lost customers back? : a study of antecedents of relationship revival

    Christian Homburg;Wayne D. Hoyer;Ruth Maria Stock

  • Personalmanagement: Theorien – Konzepte – Instrumente

    Unknown

  • Leadership Style as Driver of Salespeoples' Customer Orientation

    Ruth Maria Stock;Wayne D. Hoyer

  • Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

    Ruth Stock

  • Kundenorientierung auf individueller Ebene: Das Einstellungs-Verhaltens-Modell

    Ruth Stock

  • As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface

    Ruth M. Stock;Marei Bednarek

  • A service Robot Acceptance Model: User acceptance of humanoid robots during service encounters

    Ruth Maria Stock;Moritz Merkle

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