World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
42
Citations
11534
World Ranking
1468
National Ranking
620

Overview

Adam Rapp is affiliated with Ohio University in the United States and has a research focus within the field of Business, Management and Accounting. Their work encompasses several subfields including Organizational Behavior and Human Resource Management, Marketing, Strategy and Management, Management of Technology and Innovation, and Artificial Intelligence.

The main research topics covered in their publications include:

  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Management and Marketing Education
  • Job Satisfaction and Organizational Behavior
  • AI in Service Interactions
  • Environmental Sustainability in Business
  • Innovation and Knowledge Management

Adam Rapp has contributed extensively to journals such as the Journal of Personal Selling and Sales Management, where eight of their papers have appeared. Other frequent venues include the Journal of Business Research, PsycTESTS Dataset, The Journal of Marketing Theory and Practice, and the Journal of Services Marketing.

Recent publications highlight various aspects of sales, management, and consumer perceptions. Selected papers include:

  • The state of selling & sales management research: a review and future research agenda (2021), The Journal of Marketing Theory and Practice
  • When time is sales: the impact of sales manager time allocation decisions on sales team performance (2020), Journal of Personal Selling and Sales Management
  • A holistic perspective of sales research: areas of consideration to develop more comprehensive conceptual and empirical frameworks (2020), Journal of Personal Selling and Sales Management

Research also intersects with topics in AI and consumer perceptions as seen in their coauthored work with Lisa Beeler in the Journal of Business Research in 2022.

Frequent co-authors collaborating with Adam Rapp include:

  • Jessica L. Ogilvie
  • Lisa Beeler
  • Alex R. Zablah
  • Tammy L. Rapp
  • Colin B. Gabler

This network of co-authors reflects a multidisciplinary and collaborative approach to research in sales, marketing, and organizational behavior. The work commonly addresses themes such as sales management efficiency, perceptions of firm values, customer loyalty, and the integration of AI in service interactions.

Best Publications

  • To Empower or Not to Empower Your Sales Force? An Empirical Examination of the Influence of Leadership Empowerment Behavior on Customer Satisfaction and Performance.

    Michael Ahearne;John Mathieu;Adam Rapp

  • Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

    Kevin J. Trainor;Adam Rapp

  • Understanding social media effects across seller, retailer, and consumer interactions

    Adam Rapp;Lauren Skinner Beitelspacher;Dhruv Grewal;Douglas E. Hughes

  • A Review of Social Media and Implications for the Sales Process

    James “Mick” Andzulis;Nikolaos G. Panagopoulos;Adam Rapp

  • Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

    Adam Rapp;Thomas L. Baker;Daniel G. Bachrach;Jessica Ogilvie

  • Feeling Good by Doing Good: Employee CSR-Induced Attributions, Job Satisfaction, and the Role of Charismatic Leadership.

    Pavlos A. Vlachos;Nikolaos G. Panagopoulos;Adam A. Rapp

  • Performance implications of customer-linking capabilities: Examining the complementary role of customer orientation and CRM technology

    Adam Rapp;Kevin J. Trainor;Raj Agnihotri

  • Integrating information technology and marketing: An examination of the drivers and outcomes of e-Marketing capability

    Kevin J. Trainor;Adam Rapp;Lauren Skinner Beitelspacher;Niels Schillewaert

  • High Touch Through High Tech: The Impact of Salesperson Technology Usage on Sales Performance via Mediating Mechanisms

    Michael Ahearne;Eli Jones;Adam Rapp;John Mathieu

  • The impact of knowledge and empowerment on working smart and working hard: The moderating role of experience

    Adam Rapp;Michael Ahearne;John Mathieu;Niels Schillewaert

  • Managing Sales Force Product Perceptions and Control Systems in the Success of New Product Introductions

    Michael Ahearne;Adam Rapp;Douglas E . Hughes;Rupinder Jindal

  • The Sales Force Technology–Performance Chain: The Role of Adaptive Selling and Effort

    Adam Rapp;Raj Agnihotri;Lukas P. Forbes

  • Moving beyond the direct effect of SFA adoption on salesperson performance: training and support as key moderating factors

    Michael Ahearne;Ronald Jelinek;Adam Rapp

  • Gaining and leveraging customer-based competitive intelligence: the pivotal role of social capital and salesperson adaptive selling skills

    Douglas E. Hughes;Joël Le Bon;Adam Rapp

  • Employee judgments of and behaviors toward corporate social responsibility: A multi-study investigation of direct, cascading, and moderating effects

    Pavlos A. Vlachos;Nikolaos G. Panagopoulos;Adam A. Rapp

  • The influence of time management skill on the curvilinear relationship between organizational citizenship behavior and task performance.

    Adam A. Rapp;Daniel G. Bachrach;Tammy L. Rapp

  • The role of brand communications on front line service employee beliefs, behaviors, and performance

    Thomas L. Baker;Adam Rapp;Tracy Meyer;Ryan Mullins

  • The Role of Technology at the Interface Between Salespeople and Consumers

    Michael Ahearne;Adam Rapp

  • Understanding the role of information communication in the buyer‐seller exchange process: antecedents and outcomes

    Raj Agnihotri;Adam Rapp;Kevin Trainor

  • Developing an eco-capability through environmental orientation and organizational innovativeness

    Colin B. Gabler;Robert Glenn Richey;Adam Rapp

  • Managing Salesforce Product Perceptions and Control Systems in the Success of New Product Introductions

    Adam Rapp;Douglas E. Hughes;Rupinder Paul Jindal;Michael Ahearne

  • Employee Judgments of and Behaviors Towards Corporate Social Responsibility: A Multi-Study Investigation of Direct, Cascading, and Moderating Effects

    Pavlos A. Vlachos;Nikolaos G. Panagopoulos;Adam Rapp

Frequent Co-Authors

Daniel G. Bachrach
Daniel G. Bachrach University of Alabama
Michael Ahearne
Michael Ahearne University of Houston
Raj Agnihotri
Raj Agnihotri Iowa State University
John E. Mathieu
John E. Mathieu University of Connecticut
Dhruv Grewal
Dhruv Grewal Babson College
Olga Epitropaki
Olga Epitropaki Durham University
Eli Jones
Eli Jones Texas A&M University
R. Glenn Richey
R. Glenn Richey Auburn University
Ko de Ruyter
Ko de Ruyter King's College London
Nick Lee
Nick Lee University of Warwick

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