Jan Wieseke

Best Publications

• Social Identity and the Service-Profit Chain

  Christian Homburg;Jan Wieseke;Wayne D. Hoyer

  967
  Citations

• Identity and the Extra Mile: Relationships between Organizational Identification and Organizational Citizenship Behaviour

  Rolf van Dick;Rolf van Dick;Michael W. Grojean;Oliver Christ;Jan Wieseke

  645
  Citations

• The Role of Leaders in Internal Marketing

  Jan Wieseke;Michael Ahearne;Son K. Lam;Rolf van Dick

  597
  Citations

• Implementing the Marketing Concept at the Employee–Customer Interface: The Role of Customer Need Knowledge

  Christian Homburg;Jan Wieseke;Torsten Bornemann

  541
  Citations

• On the Role of Empathy in Customer-Employee Interactions

  Jan Wieseke;Anja Geigenmüller;Florian Kraus

  414
  Citations

• Interactive Effects of Work Group and Organizational Identification on Job Satisfaction and Extra-Role Behavior.

  Rolf van Dick;Rolf van Dick;Daan van Knippenberg;Rudolf Kerschreiter;Guido Hertel

  395
  Citations

• Continuity and Change in Mergers and Acquisitions: A Social Identity Case Study of a German Industrial Merger*

  Johannes Ullrich;Jan Wieseke;Rolf Van Dick

  314
  Citations

• Warm Glow or Extra Charge? The Ambivalent Effect of Corporate Social Responsibility Activities on Customers’ Perceived Price Fairness

  Johannes Habel;Laura Marie Schons;Sascha Alavi;Jan Wieseke

  311
  Citations

• Relationships between leader and follower organizational identification and implications for follower attitudes and behaviour

  Rolf Van Dick;Rolf Van Dick;Giles Hirst;Michael W. Grojean;Jan Wieseke

  276
  Citations

• Marketing Performance Measurement Systems: Does Comprehensiveness Really Improve Performance?:

  Christian Homburg;Martin Artz;Jan Wieseke

  246
  Citations

• Scrooge Posing as Mother Teresa: How Hypocritical Social Responsibility Strategies Hurt Employees and Firms

  Sabrina Scheidler;Laura Marie Edinger-Schons;Jelena Spanjol;Jan Wieseke

  215
  Citations

• Customer Satisfaction, Analyst Stock Recommendations, and Firm Value

  Xueming Luo;Christian Homburg;Jan Wieseke

  197
  Citations

• Social influence on salespeople’s adoption of sales technology: a multilevel analysis

  Christian Homburg;Jan Wieseke;Christina Kuehnl

  185
  Citations

• Willing to Pay More, Eager to Pay Less: The Role of Customer Loyalty in Price Negotiations:

  Jan Wieseke;Sascha Alavi;Johannes Habel

  184
  Citations

• Footprints in the Sands of Time: A Comparative Analysis of the Effectiveness of Customer Satisfaction and Customer–Company Identification over Time:

  Till Haumann;Benjamin Quaiser;Jan Wieseke;Mario Rese

  179
  Citations

• Organizational identification as a determinant of customer orientation in service organizations

  Jan Wieseke;Johannes Ullrich;Oliver Christ;Rolf Van Dick;Rolf Van Dick

  179
  Citations

• Engaging Customers in Coproduction Processes: How Value-Enhancing and Intensity-Reducing Communication Strategies Mitigate the Negative Effects of Coproduction Intensity:

  Till Haumann;Pascal Güntürkün;Laura Marie Schons;Jan Wieseke

  170
  Citations

• The Identity‐Matching Principle: Corporate and Organizational Identification in a Franchising System

  Johannes Ullrich;Jan Wieseke;Oliver Christ;Martin Schulze

  149
  Citations

• Frontline Employees as Corporate Social Responsibility (CSR) Ambassadors: A Quasi-Field Experiment

  Laura Marie Edinger-Schons;Lars Lengler-Graiff;Sabrina Scheidler;Jan Wieseke

  118
  Citations

• Implementing the Marketing Concept at the Employee-Customer Interface: The Role of Customer Need Knowledge

  Unknown

  67
  Citations