Steven J. Skinner

Best Publications

• Customer participation in service production and delivery.

  Scott W. Kelley;James H. Donnelly;Steven J. Skinner

  1362
  Citations

• Understanding mail survey response behavior: A meta-analysis.

  Francis J. Yammarino;Steven J. Skinner;Terry L. Childers

  1014
  Citations

• Gestión calidad y competitividad

  John M. Ivancevich;Steven J. Skinner;Peter Lorenzi

  972
  Citations

• Ethical Behavior and Bureaucratic Structure in Marketing Research Organizations

  O. C. Ferrell;Steven J. Skinner

  676
  Citations

• Interorganizational Dependence and Control as Predictors of Opportunism in Dealer-Supplier Relations

  Keith G. Provan;Steven J. Skinner

  672
  Citations

• An Exploratory Investigation of Organizational Antecedents to New Product Success

  Doug Ayers;Robert Dahlstrom;Steven J. Skinner

  401
  Citations

• Organizational socialization of service customers

  Scott W. Kelley;Steven J. Skinner;James H. Donnelly

  397
  Citations

• Management: Quality and Competitiveness

  John M. Ivancevich;Peter Lorenzi;Steven J. Skinner

  376
  Citations

• Organizational Values and Role Stress as Determinants of Customer-Oriented Selling Performance

  Theresa B. Flaherty;Robert Dahlstrom;Steven J. Skinner

  247
  Citations

• Ethical behavior among marketing researchers: An assessment of selected demographic characteristics

  S. W. Kelley;O. C. Ferrell;S. J. Skinner

  240
  Citations

• Consumers' Evaluation of Unethical Marketing Behaviors: The Role of Customer Commitment

  Rhea Ingram;Steven J. Skinner;Valerie A. Taylor

  227
  Citations

• Impact of job characteristics on retail salespeople's reactions to their jobs.

  Alan J. Dubinsky;Steven J. Skinner

  204
  Citations

• An Empirical Assessment of Salesperson Motivation, Commitment, and Job Outcomes

  Thomas N. Ingram;Keun S. Lee;Steven J. Skinner

  199
  Citations

• UNDERSTANDING MAIL SURVEY RESPONSE BEHAVIOR

  A Meta-Analysis;Francis J. Yammarino;Steven J. Skinner;Terry L Childers

  165
  Citations

• Ethical Behavior and Bureaucratic Structure in Marketing Research Organizations

  Unknown

  163
  Citations

• A Model of Sales Supervisor Leadership Behavior and Retail Salespeople's Job-Related Outcomes:

  Ron Hampton;Alan J. Dubinsky;Steven J. Skinner

  149
  Citations

• Does brand social power mean market might? Exploring the influence of brand social power on brand evaluations

  Jody L. Crosno;Traci H. Freling;Steven J. Skinner

  148
  Citations

• Going the extra mile

  Alan J. Dubinsky;Steven J. Skinner

  121
  Citations

• Evaluating Sales Personnel: An Attribution Theory Perspective

  Alan J. Dubinsky;Steven J. Skinner;Tommy E. Whittler

  97
  Citations

• An Exploratory Investigation of Organizational Antecedents to New Product Success

  Unknown

  92
  Citations