2026 Richard Staelin: Business and Management Researcher – H-Index, Publications & Awards

Discipline name	D-Index	World Ranking	Current World Ranking	National Ranking	Current National Ranking	Publications	Citations
Business and Management	54	751	694	329	297	131	32494

Research.com Recognitions

2015 - Fellow of the American Marketing Association
2008 - Fellow of the Institute for Operations Research and the Management Sciences (INFORMS)
2008 - INFORMS Society for Marketing Science (ISMS) Fellow Award
1996 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association

Overview

Richard Staelin is affiliated with Duke University in the United States and specializes in the field of Business, Management and Accounting, focusing particularly on Marketing. Their research spans several subfields including Marketing, Sociology and Political Science, Economics and Econometrics, Organizational Behavior and Human Resource Management, and Strategy and Management.

The main topics explored in their work include:

Consumer Market Behavior and Pricing
Digital Marketing and Social Media
Customer Service Quality and Loyalty
Merger and Competition Analysis
Digital Platforms and Economics
Misinformation and Its Impacts
Spam and Phishing Detection

Recent papers authored or coauthored by Staelin include the following:

Competition and the Regulation of Fictitious Pricing, 2023, Journal of Marketing
Vertical Versus Horizontal Variance in Online Reviews and Their Impact on Demand, 2022, Journal of Marketing Research
Pulsed shortwave electromagnetic field therapy increases quality of life in canines with symptoms of osteoarthritis, 2024, Veterinary Medicine and Science
Pulsed Shortwave Therapy in Cervical Osteoarthritis: an NSAID-Controlled, Randomized Clinical Trial, 2021, SN Comprehensive Clinical Medicine
Modeling misinformation spread for policy evaluation: a parsimonious framework, 2024, Marketing Letters

Staelin frequently collaborates with other researchers. Key coauthors include:

Nah Lee
Joel E. Urbany
Yiting Deng
Kenneth J. McLeod
Bryan Bollinger

Their work has appeared in several publication venues with multiple contributions to Marketing Letters, Journal of Marketing Research, and Journal of Marketing, along with contributions to Veterinary Medicine and Science and SN Comprehensive Clinical Medicine.

Richard Staelin has received recognition from professional organizations in marketing and operations research. Awards include:

Fellow of the American Marketing Association, 2015
Fellow of the Institute for Operations Research and the Management Sciences (INFORMS), 2008
INFORMS Society for Marketing Science (ISMS) Fellow Award, 2008
AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association, 1996

Best Publications

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions:

William Boulding;Ajay Kalra;Richard Staelin;Valarie A. Zeithaml

7283
Citations
A Model of Perceived Risk and Intended Risk-handling Activity

Grahame R. Dowling;Richard Staelin

3219
Citations
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

Unknown

1526
Citations
An Industry Equilibrium Analysis of Downstream Vertical Integration

Timothy W. McGuire;Richard Staelin

1517
Citations
A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

William Boulding;Richard Staelin;Michael Ehret;Wesley J. Johnston

1485
Citations
A Model of Consumer Information Search Behavior for New Automobiles

Girish N. Punj;Richard Staelin

1327
Citations
Effects of Quality and Quantity of Information on Decision Effectiveness

Kevin Lane Keller;Richard Staelin

1054
Citations
The Information Processing of Pictures in Print Advertisements

Julie A. Edell;Richard Staelin

998
Citations
The Patient Experience and Health Outcomes

Matthew P. Manary;William Boulding;Richard Staelin;Seth William Glickman

971
Citations
An Industry Equilibrium Analysis of Downstream Vertical Integration

Unknown

964
Citations
Salesforce Compensation Plans: An Agency Theoretic Perspective

Amiya K. Basu;Rajiv Lal;V. Srinivasan;Richard Staelin

945
Citations
The Path to Customer Centricity

Denish Shah;Roland T. Rust;Roland T. Rust;A. Parasuraman;Richard Staelin

919
Citations
Prepurchase Information Seeking for New Cars and Major Household Appliances

Joseph W. Newman;Richard Staelin

738
Citations
Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days.

William Boulding;Seth W Glickman;Matthew P Manary;Kevin A Schulman

722
Citations
Exploiting rank ordered choice set data within the stochastic utility model.

Randall G. Chapman;Richard Staelin

649
Citations
An Approach for Developing an Optimal Discount Pricing Policy

Rajiv Lal;Richard Staelin

538
Citations
Mastering the Mix: Do Advertising, Promotion, and Sales Force Activities Lead to Differentiation?:

William Boulding;Eunkyu Lee;Richard Staelin

532
Citations
Vertical Strategic Interaction: Implications for Channel Pricing Strategy

Eunkyu Lee;Richard Staelin

513
Citations
Patient Satisfaction and Its Relationship With Clinical Quality and Inpatient Mortality in Acute Myocardial Infarction

Seth William Glickman;William Boulding;Matthew Manary;Richard Staelin

511
Citations
Nutrition information in the supermarket

J. Edward Russo;Richard Staelin;Catherine A. Nolan;Gary J. Russell

423
Citations
Pulling the Plug to Stop the New Product Drain

William Boulding;Ruskin Morgan;Richard Staelin

403
Citations
The Choice Process for Graduate Business Schools

Girish N. Punj;Girish N. Punj;Richard Staelin

324
Citations
Consumer Search and Public Policy

Howard Beales;Michael B. Mazis;Steven C. Salop;Richard Staelin

293
Citations

Frequent Co-Authors

Kevin A. Schulman Stanford University

Jay Hauser University of California, Los Angeles

Dominique M. Hanssens University of California, Los Angeles

Kannan Srinivasan Carnegie Mellon University

Kevin Lane Keller Dartmouth College

Pradeep K. Chintagunta University of Chicago

James R. Bettman Duke University

Joel Huber Duke University

V. Srinivasan Stanford University

Gavan J. Fitzsimons Duke University

External Links

Personal website of Richard Staelin Google Scholar page

If you think any of the details on this page are incorrect, let us know.

Related Online Degrees & Career Pathways

Exploring business and management in the USA opens doors to a diverse range of online degree options and career trajectories. Prospective students can benefit from flexible learning, competitive tuition, and a broad array of specializations that are tailored to real-world industry needs.

If you are considering advancing to leadership roles, an online doctorate in organizational leadership offers advanced skills for executive and management positions. Alternatively, students seeking an institution committed to quality online education can review the top online universities for accredited programs and strong career services.

Specialized management degrees are also in high demand. Those interested in infrastructure and development may pursue an online construction management degree for roles in project management and construction administration. For students aiming to rise in the rapidly growing healthcare industry, a health administration degree online can provide the knowledge and credibility required to manage organizations and lead teams in clinical or non-clinical environments.

With online learning options expanding every year, business and management students have more opportunities than ever to tailor their education to their personal and professional goals.