2015 - Fellow of the American Marketing Association
2008 - INFORMS Society for Marketing Science (ISMS) Fellow Award
2008 - Fellow of the Institute for Operations Research and the Management Sciences (INFORMS)
1996 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions:
William Boulding;Ajay Kalra;Richard Staelin;Valarie A. Zeithaml.
A Model of Perceived Risk and Intended Risk-handling Activity
Grahame R. Dowling;Richard Staelin.
An Industry Equilibrium Analysis of Downstream Vertical Integration
Timothy W. McGuire;Richard Staelin.
A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go
William Boulding;Richard Staelin;Michael Ehret;Wesley J. Johnston.
A Model of Consumer Information Search Behavior for New Automobiles
Girish N. Punj;Richard Staelin.
Effects of Quality and Quantity of Information on Decision Effectiveness
Kevin Lane Keller;Richard Staelin.
The Information Processing of Pictures in Print Advertisements
Julie A. Edell;Richard Staelin.
Salesforce Compensation Plans: An Agency Theoretic Perspective
Amiya K. Basu;Rajiv Lal;V. Srinivasan;Richard Staelin.
The Patient Experience and Health Outcomes
Matthew P. Manary;William Boulding;Richard Staelin;Seth William Glickman.
The Path to Customer Centricity
Denish Shah;Roland T. Rust;Roland T. Rust;A. Parasuraman;Richard Staelin.
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