D-Index & Metrics Best Publications

D-Index & Metrics D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines.

Discipline name D-index D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines. Citations Publications World Ranking National Ranking
Business and Management D-index 50 Citations 27,765 108 World Ranking 532 National Ranking 245

Research.com Recognitions

Awards & Achievements

2015 - Fellow of the American Marketing Association

2008 - INFORMS Society for Marketing Science (ISMS) Fellow Award

2008 - Fellow of the Institute for Operations Research and the Management Sciences (INFORMS)

1996 - AMA-Irwin-McGraw-Hill Distinguished Marketing Educator Award, American Marketing Association

Best Publications

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions:

William Boulding;Ajay Kalra;Richard Staelin;Valarie A. Zeithaml.
(1993)

7168 Citations

A Model of Perceived Risk and Intended Risk-handling Activity

Grahame R. Dowling;Richard Staelin.
(1994)

3018 Citations

An Industry Equilibrium Analysis of Downstream Vertical Integration

Timothy W. McGuire;Richard Staelin.
(2008)

1504 Citations

A Customer Relationship Management Roadmap: What Is Known, Potential Pitfalls, and Where to Go

William Boulding;Richard Staelin;Michael Ehret;Wesley J. Johnston.
(2005)

1447 Citations

A Model of Consumer Information Search Behavior for New Automobiles

Girish N. Punj;Richard Staelin.
(1983)

1304 Citations

Effects of Quality and Quantity of Information on Decision Effectiveness

Kevin Lane Keller;Richard Staelin.
(1987)

1012 Citations

The Information Processing of Pictures in Print Advertisements

Julie A. Edell;Richard Staelin.
(1983)

971 Citations

Salesforce Compensation Plans: An Agency Theoretic Perspective

Amiya K. Basu;Rajiv Lal;V. Srinivasan;Richard Staelin.
(1985)

895 Citations

The Patient Experience and Health Outcomes

Matthew P. Manary;William Boulding;Richard Staelin;Seth William Glickman.
(2013)

871 Citations

The Path to Customer Centricity

Denish Shah;Roland T. Rust;Roland T. Rust;A. Parasuraman;Richard Staelin.
(2006)

822 Citations

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