World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
34
Citations
6906
World Ranking
2308
National Ranking
365

Best Publications

  • Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

    Markus Blut;Cheng Wang;Nancy V. Wünderlich;Christian Brock

  • Consequences of customer loyalty to the loyalty program and to the company

    Heiner Evanschitzky;B. Ramaseshan;David M. Woisetschläger;Verena Richelsen

  • Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage

    Markus Blut;Cheng Wang

  • Impulse buying: a meta-analytic review

    Gopalkrishnan R. Iyer;Markus Blut;Sarah Hong Xiao;Dhruv Grewal

  • E-Service Quality: Development of a Hierarchical Model

    Markus Blut

  • How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation

    David M. Woisetschläger;Vivian Hartleb;Markus Blut

  • Acceptance of Smartphone-Based Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context

    Marco Hubert;Markus Blut;Christian Brock;Christof Backhaus

  • Factors Influencing the Acceptance of Self-Service Technologies:A Meta-Analysis

    Markus Blut;Cheng Wang;Klaus Schoefer

  • The influence of acceptance and adoption drivers on smart home usage

    Marco Hubert;Markus Blut;Christian Brock;Ruby Wenjiao Zhang;Ruby Wenjiao Zhang

  • Consumer ethnocentrism in the German market

    Heiner Evanschitzky;Florian v. Wangenheim;David M. Woisetschläger;Markus Blut;Markus Blut

  • Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis

    Markus Blut;Christoph Teller;Arne Floh

  • Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean

    Markus Blut;Alain Yee Loong Chong;Zayyad Tsigna;Viswanath Venkatesh

  • The impact of service characteristics on the switching costs-customer loyalty link

    Markus Blut;Sharon E. Beatty;Heiner Evanschitzky;Christian Brock

  • Switching Barriers in the Four-Stage Loyalty Model

    Markus Blut;Heiner Evanschitzky;Verena Vogel;Dieter Ahlert

  • What to Expect after the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships

    Markus Blut;Christof Backhaus;Tobias Heussler;David M. Woisetschläger

  • Customer solutions in the capital goods industry: Examining the impact of the buying center

    Alke Töllner;Markus Blut;Hartmut H. Holzmüller

  • New Insights in the Moderating Effect of Switching Costs on the Satisfaction–Repurchase Behavior Link

    Liane Nagengast;Heiner Evanschitzky;Markus Blut;Thomas Rudolph

  • Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

    Heiner Evanschitzky;Christian Brock;Markus Blut

  • Consequences of Perceived Crowding: A Meta-Analytical Perspective

    Markus Blut;Gopalkrishnan R. Iyer

  • Factors influencing the acceptance of healthcare information technologies: A meta-analysis

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