Markus Blut

Best Publications

• Understanding anthropomorphism in service provision: a meta-analysis of physical robots, chatbots, and other AI

  Markus Blut;Cheng Wang;Nancy V. Wünderlich;Christian Brock

  890
  Citations

• Consequences of customer loyalty to the loyalty program and to the company

  Heiner Evanschitzky;B. Ramaseshan;David M. Woisetschläger;Verena Richelsen

  518
  Citations

• Technology readiness: a meta-analysis of conceptualizations of the construct and its impact on technology usage

  Markus Blut;Cheng Wang

  508
  Citations

• Impulse buying: a meta-analytic review

  Gopalkrishnan R. Iyer;Markus Blut;Sarah Hong Xiao;Dhruv Grewal

  491
  Citations

• E-Service Quality: Development of a Hierarchical Model

  Markus Blut

  344
  Citations

• How to Make Brand Communities Work: Antecedents and Consequences of Consumer Participation

  David M. Woisetschläger;Vivian Hartleb;Markus Blut

  331
  Citations

• Acceptance of Smartphone-Based Mobile Shopping: Mobile Benefits, Customer Characteristics, Perceived Risks, and the Impact of Application Context

  Marco Hubert;Markus Blut;Christian Brock;Christof Backhaus

  321
  Citations

• Factors Influencing the Acceptance of Self-Service Technologies:A Meta-Analysis

  Markus Blut;Cheng Wang;Klaus Schoefer

  313
  Citations

• The influence of acceptance and adoption drivers on smart home usage

  Marco Hubert;Markus Blut;Christian Brock;Ruby Wenjiao Zhang;Ruby Wenjiao Zhang

  279
  Citations

• Consumer ethnocentrism in the German market

  Heiner Evanschitzky;Florian v. Wangenheim;David M. Woisetschläger;Markus Blut;Markus Blut

  237
  Citations

• Testing Retail Marketing-Mix Effects on Patronage: A Meta-Analysis

  Markus Blut;Christoph Teller;Arne Floh

  236
  Citations

• Meta-Analysis of the Unified Theory of Acceptance and Use of Technology (UTAUT): Challenging its Validity and Charting a Research Agenda in the Red Ocean

  Markus Blut;Alain Yee Loong Chong;Zayyad Tsigna;Viswanath Venkatesh

  231
  Citations

• The impact of service characteristics on the switching costs-customer loyalty link

  Markus Blut;Sharon E. Beatty;Heiner Evanschitzky;Christian Brock

  198
  Citations

• Switching Barriers in the Four-Stage Loyalty Model

  Markus Blut;Heiner Evanschitzky;Verena Vogel;Dieter Ahlert

  156
  Citations

• What to Expect after the Honeymoon: Testing a Lifecycle Theory of Franchise Relationships

  Markus Blut;Christof Backhaus;Tobias Heussler;David M. Woisetschläger

  148
  Citations

• Customer solutions in the capital goods industry: Examining the impact of the buying center

  Alke Töllner;Markus Blut;Hartmut H. Holzmüller

  136
  Citations

• New Insights in the Moderating Effect of Switching Costs on the Satisfaction–Repurchase Behavior Link

  Liane Nagengast;Heiner Evanschitzky;Markus Blut;Thomas Rudolph

  131
  Citations

• Will You Tolerate This? The Impact of Affective Commitment on Complaint Intention and Postrecovery Behavior

  Heiner Evanschitzky;Christian Brock;Markus Blut

  122
  Citations

• Consequences of Perceived Crowding: A Meta-Analytical Perspective

  Markus Blut;Gopalkrishnan R. Iyer

  90
  Citations

• Factors influencing the acceptance of healthcare information technologies: A meta-analysis

  Unknown

  88
  Citations