World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
41
Citations
9155
World Ranking
1571
National Ranking
2

Overview

Christo Boshoff is affiliated with Stellenbosch University in South Africa and has contributed extensively to research in the fields of Business, Management and Accounting. Their work focuses on a range of interconnected subfields including Marketing, Sociology and Political Science, Organizational Behavior and Human Resource Management, Strategy and Management, and Information Systems and Management.

Their research addresses multiple topics related to consumer and digital behaviors, such as:

  • Digital Marketing and Social Media
  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • Consumer Retail Behavior Studies
  • Technology Adoption and User Behaviour
  • Digital Platforms and Economics
  • Blockchain Technology Applications and Security

Christo Boshoff has published papers in various academic journals, contributing knowledge across several domains. Recent papers include:

  • Status quo bias and shoppers' mobile website purchasing resistance, 2020, European Journal of Marketing
  • Traditional-bank customers' digital-only bank resistance: evidence from South Africa, 2021, International Journal of Bank Marketing
  • "I just don't like digital-only banks, and you should not use them either": Traditional-bank customers' opposition to using digital-only banks, 2020, Journal of Retailing and Consumer Services
  • The influence of cause-related marketing campaign structural elements on consumers' cognitive and affective attitudes and purchase intention, 2022, International Review on Public and Nonprofit Marketing
  • Unraveling the link between status quo satisfaction and the rejection of digital-only banks, 2022, Journal of Financial Services Marketing

Their frequent co-authors include:

  • Jacques Nel
  • Nic S. Terblanché
  • Debbie Human-Van Eck
  • Stefanie Wilhelmina Kühn
  • Ogechi Adeola

Publication venues where Christo Boshoff's work appears with notable frequency include:

  • European Journal of Marketing
  • International Journal of Bank Marketing
  • Journal of Retailing and Consumer Services
  • International Review on Public and Nonprofit Marketing
  • Journal of Financial Services Marketing

Best Publications

  • The influence of selected antecedents on frontline staff’s perceptions of service recovery performance

    Christo Boshoff;Janine Allen

  • An experimental study of service recovery options

    Christo Boshoff

  • The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry

    C. Boshoff;B. Gray

  • Developing a better measure of market orientation

    Brendan Gray;Sheelagh Matear;Christo Boshoff;Phil Matheson

  • The Influence of Successor-Related Factors on the Succession Process in Small and Medium-Sized Family Businesses

    Elmarie Venter;Christo Boshoff;Gideon Maas

  • Recovsat: An Instrument to Measure Satisfaction with Transaction-Specific Service Recovery

    Christo Boshoff

  • A causal model to evaluate the relationships among supervision, role stress, organizational commitment and internal service quality

    Christo Boshoff;Gerhard Mels

  • Empowerment, attribution and apologising as dimensions of service recovery

    Christo Boshoff;Jason Leong

  • Compensation, esteem valence and job performance: an empirical assessment of Alderfer's ERG theory

    C.A. Arnolds;Christo Boshoff

  • The Dimensions of Service Quality: The Original European Perspective Revisited

    Unknown

  • A re‐assessment and refinement of RECOVSAT: An instrument to measure satisfaction with transaction‐specific service recovery

    Christo Boshoff

  • Quality perceptions in the financial services sector

    Christo Boshoff;Madéle Tait

  • The relationship between a satisfactory in-store shopping experience and retailer loyalty

    N. S. Terblanche;C. Boshoff

  • A Psychometric Assessment of E-S-Qual: A Scale to Measure Electronic Service Quality

    Christo Boshoff

  • Managerial implications of predicting purchase behavior from purchase intentions: a retail patronage case study

    C. Robert Newberry;Bruce R. Klemz;Christo Boshoff

  • The Impact of Multiple Commitments on Intentions to Resign: an Empirical Assessment

    Christo Boshoff

  • Services marketing : A contemporary approach

    Adele Berndt;Christo Boshoff

  • Service Advertising An Exploratory Study of Risk Perceptions

    Christo Boshoff

  • Measuring retail service quality: A replication study

    Christo Boshoff;Nic S. Terblanché

  • The antecedents of relationship commitment in the management of relationships in business-to-business (B2B) financial services

    Edwin Theron;Nic S. Terblanche;Christo Boshoff

  • The in-store shopping experience: A comparative study of supermarket and clothing store customers

    N. S. Terblanche;C. Boshoff

Frequent Co-Authors

Leyland Pitt
Leyland Pitt Simon Fraser University
Russell Abratt
Russell Abratt George Mason University

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