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Business and Management

D-Index
40
Citations
8491
World Ranking
1657
National Ranking
694

Overview

Billy Bai is affiliated with the University of Nevada, Las Vegas in the United States. Their research primarily spans the fields of Social Sciences and Business, Management and Accounting, with a significant focus on subfields including Sociology and Political Science, Marketing, Organizational Behavior and Human Resource Management, Social Psychology, and Artificial Intelligence.

Their work covers several main topics related to digital and service contexts. Key research areas include Digital Marketing and Social Media, Customer Service Quality and Loyalty, Consumer Behavior in Brand Consumption and Identification, Diverse Aspects of Tourism Research, Sharing Economy and Platforms, Consumer Retail Behavior Studies, and AI in Service Interactions.

Publications from Billy Bai have appeared frequently in well-known journals such as the International Journal of Contemporary Hospitality Management, Journal of Hospitality and Tourism Management, Journal of Hospitality & Tourism Research, International Journal of Hospitality Management, and Journal of Hospitality Marketing & Management.

Recent papers by Billy Bai include:

  • A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations, 2021, International Journal of Hospitality Management
  • The impact of AI-enabled service attributes on service hospitableness: the role of employee physical and psychological workload, 2022, International Journal of Contemporary Hospitality Management
  • Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID-19 pandemic, 2021, Journal of Hospitality Marketing & Management
  • Why do hotel frontline employees use service robots in the workplace? A technology affordance theory perspective, 2022, International Journal of Hospitality Management
  • National forest park visitors' connectedness to nature and pro-environmental behavior: The effects of cultural ecosystem service, place and event attachment, 2023, Journal of Outdoor Recreation and Tourism

Frequent co-authors working with Billy Bai include Xi Yu Leung, Huiying Zhang, Minglong Li, Hongmei Zhang, and Hailian Qiu.

Best Publications

  • The impact of website quality on customer satisfaction and purchase intentions : evidence from Chinese online visitors

    Billy Bai;Rob Law;Ivan Wen

  • Job satisfaction, life satisfaction, and turnover intent among food-service managers

    Richard F. Ghiselli;Joseph M. La Lopa;Billy Bai

  • Bibliometrics of social media research: A co-citation and co-word analysis

    Xi Y. Leung;Jie Sun;Billy Bai

  • Affect, Travel Motivation, and Travel Intention: a Senior Market:

    SooCheong (Shawn) Jang;Billy Bai;Clark Hu;Chi-Mei Emily Wu

  • The Marketing Effectiveness of Social Media in the Hotel Industry: A Comparison of Facebook and Twitter

    Xi Y. Leung;Billy Bai;Kurt A. Stahura

  • Enhancing hospitality experience with service robots: the mediating role of rapport building

    Hailian Qiu;Minglong Li;Boyang Shu;Billy Bai

  • Understanding travel expenditure patterns: a study of Japanese pleasure travelers to the United States by income level

    SooCheong (Shawn) Jang;Billy Bai;Gong-Soog Hong;Joseph T. O’Leary

  • A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations

    Minglong Li;Dexiang Yin;Hailian Qiu;Billy Bai

  • How Motivation, Opportunity, and Ability Impact Travelers' Social Media Involvement and Revisit Intention

    Xi Y. Leung;Billy Bai

  • Customer loyalty marketing research: A comparative approach between hospitality and business journals

    Myongjee Yoo;Billy Bai

  • A Social Network Analysis of Overseas Tourist Movement Patterns in Beijing: the Impact of the Olympic Games

    Xi Yu Leung;Fang Wang;Bihu Wu;Billy Bai

  • Hospitality marketing research from 2000 to 2009 : Topics, methods, and trends

    Myongjee Yoo;Sojung Lee;Billy Bai

  • Influence of popular culture on special interest tourists' destination image

    SoJung Lee;Billy Bai

  • How do the preferences of online buyers and browsers differ on the design and content of travel websites

    Rob Law;Billy Bai

  • Destination image and loyalty

    Liping A. Cai;Bihu (Tiger) Wu;Billy Bai

  • Job Satisfaction, Organizational Commitment, and Internal Service Quality: A Case Study of Las Vegas Hotel/Casino Industry

    Billy Bai;K. Pearl Brewer;Gail Sammons;Skip Swerdlow

  • A fad or the future? Examining the effectiveness of virtual reality advertising in the hotel industry

    Xi Y. Leung;Jiaying Lyu;Billy Bai

  • Hotel social media marketing: a study on message strategy and its effectiveness

    Xi Y. Leung;Billy Bai;Mehmet Erdem

  • Job Satisfaction, Life Satisfaction, and Turnover Intent

    Unknown

  • Exploring Family Roles in Purchasing Decisions During Vacation Planning: Review and Discussions for Future Research

    Dipti Nanda;Clark Hu;Billy Bai

  • Determinants of travel mode choice of senior travelers to the United States.

    Billy Bai;Shawn Soocheong Jang;Liping A. Cai;Joseph T. O'leary

Frequent Co-Authors

SooCheong (Shawn) Jang
SooCheong (Shawn) Jang Purdue University West Lafayette
Rob Law
Rob Law University of Macau
Liping A. Cai
Liping A. Cai Purdue University West Lafayette
Joseph T. O'Leary
Joseph T. O'Leary Colorado State University
Anna S. Mattila
Anna S. Mattila Pennsylvania State University

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