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William J. Kettinger

William J. Kettinger

D-Index & Metrics

Business and Management

D-Index
42
Citations
13565
World Ranking
1455
National Ranking
613

Overview

William J. Kettinger is affiliated with Clemson University in the United States. Their research spans the intersection of business, management, and computer science, with a principal focus on information systems and management information systems. The subfields frequently addressed include sociology and political science, strategy and management, and marketing.

Their work encompasses various topics, notably:

  • Privacy, Security, and Data Protection
  • Digital Platforms and Economics
  • Service and Product Innovation
  • Outsourcing and Supply Chain Management
  • Big Data and Business Intelligence
  • Blockchain Technology Applications and Security
  • Digital Marketing and Social Media

William J. Kettinger's recent publications demonstrate a concentration on digital transformation, information security, and platform dynamics. Selected papers include:

  • The Roles of IT Strategies and Security Investments in Reducing Organizational Security Breaches (2021), published in Journal of Management Information Systems
  • Digital Platform Ecosystem Dynamics: The Roles of Product Scope, Innovation, and Collaborative Network Centrality (2022), published in MIS Quarterly
  • Digitizing the field: designing ERP systems for Triple-A humanitarian supply chains (2020), published in Journal of Humanitarian Logistics and Supply Chain Management
  • Transformative rare events: Leveraging digital affordance actualisation (2021), published in European Journal of Information Systems
  • We're engaged! Following the path to a successful information management capability (2021), published in The Journal of Strategic Information Systems

Their frequent coauthors include:

  • He Li
  • Sung-jin Yoo
  • Chen Zhang
  • Sung Yul Ryoo
  • Ioanna Falagara Sigala

William J. Kettinger's contributions are disseminated primarily through several publication venues. The most common venues include:

  • Communications of the Association for Information Systems
  • Journal of Management Information Systems
  • European Journal of Information Systems
  • MIS Quarterly
  • Journal of Humanitarian Logistics and Supply Chain Management

Best Publications

  • Business process change: a study of methodologies, techniques, and tools

    William J. Kettinger;James T. C. Teng

  • Perceived Service Quality and User Satisfaction with the Information Services Function

    William J. Kettinger;Choong C. Lee

  • The implementation of business process reengineering

    Varun Grover;Seung Ryul Jeong;Seung Ryul Jeong;William J. Kettinger;James T. C. Teng

  • Strategic information systems revisited: a study in sustainability and performance

    William J. Kettinger;Varun Grover;Albert H. Segars;Subashish Guha

  • Pragmatic perspectives on the measurement of information systems service quality

    William J. Kettinger;Choong C. Lee

  • Information Orientation: The Link to Business Performance

    Donald A. Marchand;William J. Kettinger;John D. Rollins

  • BUSINESS PROCESS REENGINEERING: Building a Comprehensive Methodology

    Subashish Guha;William J. Kettinger;James T.C. Teng

  • Special section: toward a theory of business process change management

    William J. Kettinger;Varun Grover

  • Global Measures of Information Service Quality: A Cross‐National Study

    William J. Kettinger;Choong C. Lee;Sunro Lee

  • Informating the clan: controlling physicians' costs and outcomes

    Rajiv Kohli;William J. Kettinger

  • Zones of tolerance: alternative scales for measuring information systems service quality

    William J. Kettinger;Choong C. Lee

  • Business process change and organizational performance: exploring an antecedent model

    Subo Guha;Varun Grover;James T. C. Teng;James T. C. Teng;William J. Kettinger;William J. Kettinger

  • The chief information officer: a study of managerial roles

    Varun Grover;Seung-Ryul Jeong;William J. Kettinger;Choong C. Lee

  • A New Open Door: The Smartphone's Impact on Work-to-Life Conflict, Stress, and Resistance

    Haejung Yun;William Kettinger;Choong Lee

  • The Use of Computer‐mediated Communication in an Interorganizational Context

    William J. Kettinger;Varun Grover

  • Building an E-Business Strategy

    Gary Hackbarth;William J. Kettinger

  • Effect of internal cost management, information systems integration, and absorptive capacity on inter-organizational cost management in supply chains☆

    Dutch Fayard;Lorraine S. Lee;Robert A. Leitch;William J. Kettinger

  • Business process change : concepts, methods, and technologies

    Varun Grover;William J. Kettinger

  • Sustaining process improvement and innovation in the information services function: lessons learned at the Bose corporation

    Warren L. Harkness;William J. Kettinger;Albert H. Segars

  • Understanding the consequences of information systems service quality on IS service reuse

    William J. Kettinger;Sung-Hee "Sunny" Park;Jeffery Smith

Frequent Co-Authors

Varun Grover
Varun Grover University of Arkansas at Fayetteville
James T. C. Teng
James T. C. Teng The University of Texas at Arlington
Yujong Hwang
Yujong Hwang DePaul University
Alexander Benlian
Alexander Benlian Technical University of Darmstadt
Mary C. Lacity
Mary C. Lacity University of Arkansas at Fayetteville
Rajiv Kohli
Rajiv Kohli William & Mary

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