World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
53
Citations
16520
World Ranking
809
National Ranking
25

Overview

Alexander Benlian is affiliated with the Technical University of Darmstadt in Germany. Their research spans multiple fields, primarily intersecting Social Sciences and Computer Science.

The scientist's work extensively covers several subfields including Sociology and Political Science, Information Systems, Management Information Systems, Artificial Intelligence, and Safety Research. This multidisciplinary approach informs their exploration of key academic topics such as Ethics and Social Impacts of AI, Digital Marketing and Social Media, Technology Adoption and User Behaviour, Software Engineering Techniques and Practices, Knowledge Management and Sharing, FinTech, Crowdfunding, Digital Finance, and AI in Service Interactions.

Benlian has contributed to numerous publication venues with a particular concentration in certain journals and conferences. Frequent venues for their research outputs include:

  • Proceedings of the Annual Hawaii International Conference on System Sciences
  • Business & Information Systems Engineering
  • Electronic Markets
  • Academy of Management Proceedings
  • European Journal of Information Systems

Their recent papers illustrate a focus on algorithmic management, AI applications, and human interaction with technology. Selected recent works include:

  • "Algorithmic Management" (2022), published in Business & Information Systems Engineering
  • "AI-based chatbots in customer service and their effects on user compliance" (2020), published in Electronic Markets
  • "Watch Me Improve-Algorithm Aversion and Demonstrating the Ability to Learn" (2020), published in Business & Information Systems Engineering
  • "Examining the Impact of Algorithmic Control on Uber Drivers' Technostress" (2022), published in Journal of Management Information Systems
  • "AI literacy for users - A comprehensive review and future research directions of learning methods, components, and effects" (2024), published in Computers in Human Behavior Artificial Humans

Alexander Benlian collaborates frequently with a set of coauthors, indicating established research relationships and recurring partnerships. Notable frequent co-authors are:

  • Martin Adam
  • Martin Wiener
  • Michael Wessel
  • Marc Pinski
  • Anjuli Franz

Best Publications

  • Digital Transformation Strategies

    Christian Matt;Thomas Hess;Alexander Benlian

  • Options for Formulating a Digital Transformation Strategy

    Thomas Hess;Christian Matt;Alexander Benlian;Florian Wiesböck

  • Opportunities and risks of Software-as-a-Service: Findings from a survey of IT executives

    Alexander Benlian;Thomas Hess

  • Opportunities and risks of software-as-a-service: Findings from a survey of IT executives

    Alexander Benlian;Thomas Hess

  • AI-based chatbots in customer service and their effects on user compliance

    Martin Adam;Michael Wessel;Alexander Benlian

  • AI-based chatbots in customer service and their effects on user compliance

    Martin Adam;Michael Wessel;Alexander Benlian

  • Options for Formulating a Digital Transformation Strategy

    Thomas Hess;Christian Matt;Alexander Benlian;Florian Wiesböck

  • Business models: An information systems research agenda

    Daniel Veit;Eric K. Clemons;Alexander Benlian;Peter Buxmann

  • Drivers of SaaS-Adoption – An Empirical Study of different Application Types

    Alexander Benlian;Thomas Hess;Peter Buxmann

  • Drivers of SaaS-Adoption – An Empirical Study of different Application Types

    Alexander Benlian;Thomas Hess;Peter Buxmann

  • The Role of the CIO and the CDO in an Organization’s Digital Transformation

    Ingmar Haffke;Bradley Kalgovas;Alexander Benlian

  • Differential Effects of Provider Recommendations and Consumer Reviews in E-Commerce Transactions: An Experimental Study

    Alexander Benlian;Ryad Titah;Thomas Hess

  • Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance

    Alexander Benlian;M. Koufaris;Thomas Hess

  • Service Quality in Software-as-a-Service: Developing the SaaS-Qual Measure and Examining Its Role in Usage Continuance

    Alexander Benlian;Marios Koufaris;Thomas Hess

  • How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective

    Alexander Benlian;Daniel Hilkert;Thomas Hess

  • How open is this platform? The meaning and measurement of platform openness from the complementors’ perspective

    Alexander Benlian;Daniel Hilkert;Thomas Hess

  • Effects of Social Interaction Dynamics on Platforms

    Ferdinand Thies;Michael Wessel;Alexander Benlian

  • Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation

    Alexander Benlian;Johannes Klumpe;Oliver Hinz

  • Web Personalization Cues and their Differential Effects on User Assessments of Website Value

    Alexander Benlian

  • The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities

    Alexander Benlian;Thomas Hess

  • The Signaling Role of IT Features in Influencing Trust and Participation in Online Communities

    Alexander Benlian;Thomas Hess

  • Anthropomorphic Information Systems

    Nicolas Pfeuffer;Alexander Benlian;Henner Gimpel;Oliver Hinz

  • Converting freemium customers from free to premium—the role of the perceived premium fit in the case of music as a service

    Thomas M. Wagner;Alexander Benlian;Thomas Hess

  • Special Section: The Transformative Value of Cloud Computing: A Decoupling, Platformization, and Recombination Theoretical Framework

    Alexander Benlian;William J. Kettinger;Ali Sunyaev;Till J. Winkler

  • Promotional Tactics for Online Viral Marketing Campaigns: How Scarcity and Personalization Affect Seed Stage Referrals

    Oliver Francis Koch;Alexander Benlian

  • Opening the floodgates: the implications of increasing platform openness in crowdfunding

    Michael Wessel;Ferdinand Thies;Alexander Benlian

  • AI-Based Digital Assistants

    Alexander Maedche;Christine Legner;Alexander Benlian;Benedikt Berger

Frequent Co-Authors

Thomas Hess
Thomas Hess Ludwig-Maximilians-Universität München
Oliver Hinz
Oliver Hinz Goethe University Frankfurt
Jan Marco Leimeister
Jan Marco Leimeister University of Kassel
Eric K. Clemons
Eric K. Clemons University of Pennsylvania
Guy Paré
Guy Paré HEC Montréal
Shirley Gregor
Shirley Gregor Australian National University
Alexander Maedche
Alexander Maedche Karlsruhe Institute of Technology
Oliver Günther
Oliver Günther University of Potsdam
Martin Bichler
Martin Bichler Technical University of Munich
Sascha Kraus
Sascha Kraus University of Siegen

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