World's Best Scientists 2026 revealed!
Thomas H. Davenport

Thomas H. Davenport

Award Badge
Business and Management
USA
2026

D-Index & Metrics

Business and Management

D-Index
75
Citations
96263
World Ranking
210
National Ranking
102

Research.com Recognitions

  • 2026 - Research.com Business and Management in United States Leader Award
  • 2024 - Research.com Business and Management in United States Leader Award
  • 2023 - Research.com Business and Management in United States Leader Award

Overview

Thomas H. Davenport is affiliated with Babson College in the United States. Their research centers primarily on business, management, and accounting, with a focus on management information systems and artificial intelligence.

They have contributed to multiple subfields including management information systems, artificial intelligence, sociology and political science, industrial and manufacturing engineering, and marketing. Key research topics covered in their work include big data and business intelligence, AI in service interactions, digital marketing and social media, customer churn and segmentation, digital transformation in industry, ethics and social impacts of AI, and explainable artificial intelligence (XAI).

Notable publication venues featuring their work include Management and Business Review, Harvard Data Science Review, Applied Marketing Analytics, International Journal of Information Management, and SSRN Electronic Journal. Management and Business Review contains the highest number of their publications.

They have collaborated frequently with several co-authors, including Jim Sterne, Nir Kshetri, Yogesh K. Dwivedi, Niki Panteli, and Hind Benbya.

  • Jim Sterne
  • Nir Kshetri
  • Yogesh K. Dwivedi
  • Niki Panteli
  • Hind Benbya

Among the recent research papers associated with or related to their area of study are:

  • "Generative artificial intelligence in marketing: Applications, opportunities, challenges, and research agenda" (2023), International Journal of Information Management
  • "Artificial Intelligence in Organizations: Current State and Future Opportunities" (2020), SSRN Electronic Journal
  • "How generative AI Is shaping the future of marketing" (2024), Journal of the Academy of Marketing Science
  • "A research model for identifying factors that drive effective decision-making and the future of work" (2020), Journal of Intellectual Capital
  • "Challenges and opportunities for artificial intelligence in auditing: Evidence from the field" (2025), International Journal of Accounting Information Systems

Thomas H. Davenport has also authored books published by The MIT Press, including Working with AI (2022).

Best Publications

  • Working knowledge : how organizations manage what they know

    Thomas H Davenport;Laurence Prusak

  • Process Innovation: Reengineering Work Through Information Technology

    Thomas H. Davenport

  • Putting the enterprise into the enterprise system

    Thomas H. Davenport

  • The New Industrial Engineering: Information Technology and Business Process Redesign

    Thomas H. Davenport;James E. Short

  • Information Ecology: Mastering the Information and Knowledge Environment

    Thomas H. Davenport;Laurence Prusak

  • The Attention economy

    Thomas H. Davenport;John C. Beck

  • Mission Critical: Realizing the Promise of Enterprise Systems

    Thomas H. Davenport

  • How artificial intelligence will change the future of marketing

    Thomas Davenport;Abhijit Guha;Dhruv Grewal;Timna Bressgott

  • The potential for artificial intelligence in healthcare.

    Thomas Davenport;Ravi Kalakota

  • Competing on analytics.

    Thomas H Davenport

  • The Attention Economy: Understanding the New Currency of Business

    Thomas H. Davenport;John C. Beck

  • Improving Knowledge Work Processes

    Thomas H. Davenport;Sirkka L. Jarvenpaa;Michael C. Beers

  • Competing on Analytics: The New Science of Winning

    Thomas H. Davenport;Jeanne G. Harris

  • Saving IT's Soul: Human-Centered Information Management.

    Thomas H. Davenport

  • General Perspectives on Knowledge Management: Fostering a Research Agenda

    Varun Grover;Thomas H. Davenport

  • Thinking for a Living : How to Get Better Performance and Results from Knowledge Workers

    Thomas H. Davenport

  • Analytics at Work: Smarter Decisions, Better Results

    Thomas H. Davenport;Jeanne G. Harris;Robert Morison

  • Big Data at Work: Dispelling the Myths, Uncovering the Opportunities

    Thomas H. Davenport

  • Reengineering: business change of mythic proportions?

    Thomas H. Davenport;Donna B. Stoddard

  • Managing Customer Support Knowledge

    Thomas H. Davenport;Philip Klahr

Frequent Co-Authors

Sirkka L. Jarvenpaa
Sirkka L. Jarvenpaa The University of Texas at Austin
Ajay K. Kohli
Ajay K. Kohli Georgia Institute of Technology
Rob Cross
Rob Cross Babson College
Dhruv Grewal
Dhruv Grewal Babson College
Maryam Alavi
Maryam Alavi Georgia Institute of Technology
David Smith
David Smith University of Oxford
Varun Grover
Varun Grover University of Arkansas at Fayetteville
Senén Barro
Senén Barro University of Santiago de Compostela
Michael E. Porter
Michael E. Porter Harvard University
Nitin Nohria
Nitin Nohria Harvard University

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