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Jens J. Dahlgaard

Jens J. Dahlgaard

D-Index & Metrics

Business and Management

D-Index
46
Citations
8434
World Ranking
1232
National Ranking
15

Overview

Jens J. Dahlgaard is affiliated with Linköping University in Sweden, contributing to research primarily in the fields of Business, Management and Accounting as well as Engineering. The scientist's work spans several subfields including Management Information Systems, Industrial and Manufacturing Engineering, Organizational Behavior and Human Resource Management, Strategy and Management, and Marketing.

The research topics covered by Dahlgaard include Quality and Supply Management, Digital Transformation in Industry, Customer Service Quality and Loyalty, Service and Product Innovation, Supply Chain Resilience and Risk Management, Management and Organizational Studies, and Big Data and Business Intelligence.

Dahlgaard has a publication record in notable venues such as the International Journal of Quality and Service Sciences and Total Quality Management & Business Excellence. Recent papers include:

  • "Quality, resilience, sustainability and excellence: understanding LEGO's journey towards organisational excellence," 2022, International Journal of Quality and Service Sciences
  • "From quality control to TQM, service quality and service sciences: a 30-year review of TQM literature," 2021, International Journal of Quality and Service Sciences
  • "Open quality in the digitalization era: concept, principles, and implementation framework," 2025, Total Quality Management & Business Excellence

In addition to journal articles, Dahlgaard has contributed to book literature, including a publication with World Scientific titled Key Challenges and Opportunities for Quality, Sustainability and Innovation in the Fourth Industrial Revolution (2020).

The scientist collaborates regularly with several co-authors, including Su Mi Dahlgaard-Park, Chi-Kuang Chen, Lidia Reyes, Λουκάς Άννινος, and Wan Seon Shin, with multiple publications resulting from these partnerships.

Best Publications

  • Lean Production, Six Sigma Quality, TQM and Company Culture

    Jens Jörn Dahlgaard;S.M. Dahlgaard-Park

  • A causal model for employee satisfaction

    Jacob K. Eskildsen;Jens J. Dahlgaard

  • Implementing ISO 14000 in Sweden: motives, benefits and comparisons with ISO 9000

    Bozena Poksinska;Jens Jörn Dahlgaard;Jörgen A.E. Eklund

  • Measuring lean initiatives in health care services: issues and findings

    Beata Kollberg;Jens Jörn Dahlgaard;Per-Olof Brehmer

  • Quality and lean health care: A system for assessing and improving the health of healthcare organisations

    Jens Jörn Dahlgaard;Jostein Pettersen;Su Mi Dahlgaard-Park

  • The state of ISO 9000 certification: a study of Swedish organizations

    Bozena Poksinska;Jens Jörn Dahlgaard;Marc Antoni

  • Fundamentals of Total Quality Management

    Unknown

  • ISO 9001:2000 in small organisations

    Bozena Poksinska;Jörgen A.E. Eklund;Jens Jörn Dahlgaard

  • Fundamentals of Total Quality Management

    Unknown

  • Business excellence models: limitations, reflections and further development

    Jens Jörn Dahlgaard;Chi-Kuang Chen;Jiun-Yi Jang;Leonardo A. Banegas

  • Sustainability exploration and sustainability exploitation: from a literature review towards a conceptual framework

    Matjaz Maletic;Damjan Maletic;Jens Jörn Dahlgaard;Su Mi Dahlgaard-Park

  • Failure of Continuous Improvement initiatives in manufacturing environments: a systematic review of the evidence

    Richard S. McLean;Jiju Antony;Jens J. Dahlgaard

  • Diagnosing and prognosticating the quality movement – a review on the 25 years quality literature (1987–2011)

    Su Mi Dahlgaard-Park;Chi-Kuang Chen;Jiun-Yi Jang;Jens Jörn Dahlgaard

  • Total quality beyond North America A comparative analysis of the performance of European Excellence Award winners

    Louise Boulter;Tony Bendell;Jens Jörn Dahlgaard

  • ECSI – Customer Satisfaction Modelling and Analysis: A Case Study

    Ciavolino Enrico;Jens Jörn Dahlgaard

  • Fundamentals of Total Quality Management: Process analysis and improvement

    Jens J. Dahlgaard;Kai Kristensen;Gopal K Kanji

  • Lean Six Sigma and Innovation – an exploratory study among UK organisations

    Jiju Antony;Djoko Setijono;Jens Jörn Dahlgaard

  • Quality management practices: a comparative study between East and West

    Jens J. Dahlgaard;Kai Kristensen;Gopal K. Kanji;Hans J. Juhl

  • Excellence – 25 years evolution

    Su Mi Dahlgaard‐Park;Jens J. Dahlgaard

  • Effect of sustainability-oriented innovation practices on the overall organisational performance: an empirical examination

    Matjaž Maletič;Damjan Maletič;Jens J. Dahlgaard;Su Mi Dahlgaard-Park

  • Theory of attractive quality and the Kano methodology – the past, the present, and the future

    Lars Witell;Martin Lofgren;Jens Jörn Dahlgaard

  • The impact of creativity and learning on business excellence

    Jacob K. Eskildsen;Jens J. Dahlgaard;Anders Norgaard

  • Do corporate sustainability practices enhance organizational economic performance

    Matjaž Maletič;Damjan Maletič;Jens J. Dahlgaard;Su Mi Dahlgaard-Park

Frequent Co-Authors

Jiju Antony
Jiju Antony Northumbria University
Lars Witell
Lars Witell Karlstad University
Chee Yew Wong
Chee Yew Wong University of Leeds

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