Arvind Malhotra

Best Publications

• Knowledge Management: An Organizational Capabilities Perspective

  Andrew H. Gold;Arvind Malhotra;Albert H. Segars

  8576
  Citations

• E-S-QUAL: A Multiple-Item Scale for Assessing Electronic Service Quality

  A. Parasuraman;Valarie A. Zeithaml;Arvind Malhotra

  5269
  Citations

• Service Quality Delivery Through Web Sites: A Critical Review of Extant Knowledge

  Valarie A. Zeithaml;A. Parasuraman;Arvind Malhotra

  4495
  Citations

• A conceptual framework for understanding e-service quality : implications for future research and managerial practice

  Valarie A. Zeithaml;A. Parasuraman;Arvind Malhotra

  1543
  Citations

• Technology Adaptation: The Case of a Computer-Supported Inter-Organizational Virtual Team

  Ann Majchrzak;Ronald E. Rice;Arvind Malhotra;Nelson King

  1013
  Citations

• Leading Virtual Teams

  Arvind Malhotra;Ann Majchrzak;Benson Rosen

  920
  Citations

• Coordinating for Flexibility in e-Business Supply Chains

  Sanjay Gosain;Arvind Malhotra;Omar A. El Sawy

  632
  Citations

• E-S-QUAL: A multiple-item scale for assessing electronic service quality

  Unknown

  618
  Citations

• The dark side of the sharing economy … and how to lighten it

  Arvind Malhotra;Marshall Van Alstyne

  591
  Citations

• Radical innovation without collocation: a case study at Boeing-Rocketdyne

  Arvind Malhotra;Ann Majchrzak;Robert Carman;Vern Lott

  585
  Citations

• Research Commentary---Seeking the Configurations of Digital Ecodynamics: It Takes Three to Tango

  Omar A. El Sawy;Arvind Malhotra;YoungKi Park;Paul A. Pavlou

  561
  Citations

• Towards an Information Systems Perspective and Research Agenda on Crowdsourcing for Innovation

  Unknown

  535
  Citations

• Perceived Individual Collaboration Know-How Development Through Information Technology--Enabled Contextualization: Evidence from Distributed Teams

  Ann Majchrzak;Arvind Malhotra;Richard John

  463
  Citations

• IT-intensive value innovation in the electronic economy: insights from Marshall industries

  Omar A. El Sawy;Arvind Malhotra;Sanjay Gosain;Kerry M. Young

  390
  Citations

• Spurring impactful research on information systems for environmental sustainability

  Arvind Malhotra;Nigel P. Melville;Richard T. Watson

  380
  Citations

• Digital transformation as a springboard for product, process and business model innovation

  Stefano Bresciani;Kun Huang Huarng;Arvind Malhotra;Alberto Ferraris

  339
  Citations

• Enabling knowledge creation in far‐flung teams: best practices for IT support and knowledge sharing

  Arvind Malhotra;Ann Majchrzak

  306
  Citations

• Leveraging Standard Electronic Business Interfaces to Enable Adaptive Supply Chain Partnerships

  Arvind Malhotra;Sanjay Gosain;Omar A. El Sawy

  305
  Citations

• Computer-mediated inter-organizational knowledge-sharing: Insights from a virtual team innovating using a collaborative tool

  Ann Majchrzak;Ronald E. Rice;Nelson King;Arvind Malhotra

  269
  Citations

• Can absence make a team grow stronger

  Ann Majchrzak;Arvind Malhotra;Jeffrey Stamps;Jessica Lipnack

  225
  Citations