Chihyung Ok

Best Publications

• Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

  JungHoon (Jay) Lee;Chihyung Ok

  525
  Citations

• Modeling Roles of Service Recovery Strategy: A Relationship-Focused View:

  Chihyung Ok;Ki-Joon Back;Carol W. Shanklin

  290
  Citations

• Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory

  Unknown

  287
  Citations

• The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food

  Unknown

  277
  Citations

• The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants

  Jinsoo Hwang;Chihyung Ok

  276
  Citations

• An emotional labor perspective on the relationship between customer orientation and job satisfaction

  JungHoon (Jay) Lee;Chihyung “Michael” Ok;Jinsoo Hwang

  167
  Citations

• Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees

  Unknown

  166
  Citations

• Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants:

  Wansoo Kim;Chihyung Ok

  160
  Citations

• Using Twitter Data for Cruise Tourism Marketing and Research

  Seunghyun “Brian” Park;Chihyung “Michael” Ok;Bongsug “Kevin” Chae

  158
  Citations

• Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty: An empirical analysis of coffeehouse brands

  Young Gin Choi;Chihyung “Michael” Ok;Sunghyup Sean Hyun

  146
  Citations

• Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics

  Unknown

  142
  Citations

• Hotel Employee Work Engagement and Its Consequences

  Unknown

  138
  Citations

• The power of design: How does design affect consumers’ online hotel booking?

  Unknown

  119
  Citations

• Mixed Findings on the Service Recovery Paradox

  Chihyung Ok;Ki-Joon Back;R.D. Carol W. Shanklin Ph.D.

  98
  Citations

• The Effects of Relational Benefits On Customers' Perception of Favorable Inequity, Affective Commitment, and Repurchase Intention in Full-Service Restaurants

  Wansoo Kim;Chihyung Ok

  93
  Citations

• Contingency variables for customer share of visits to full-service restaurant

  Wansoo Kim;Chihyung Ok;Deborah D. Canter

  91
  Citations

• Fostering absorptive capacity and facilitating innovation in hospitality organizations through empowering leadership

  Unknown

  91
  Citations

• Evaluating Relationships among Brand Experience, Brand Personality, Brand Prestige, Brand Relationship Quality, and Brand Loyalty: An Empirical Study of Coffeehouse Brands

  Young Gin Choi;Chihyung Ok;Sunghyup Sean Hyun

  87
  Citations

• The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

  Wansoo Kim;Chihyung Ok;Kevin Patrick Gwinner

  86
  Citations

• Destination marketing organization website visitors’ flow experience: an application of Plog’s model of personality

  Unknown

  81
  Citations