Chihyung Ok

Chihyung Ok publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where Chihyung Ok sits on this spectrum.

Chihyung Ok D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where Chihyung Ok sits on this spectrum.

Best Publications

• Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor

  JungHoon (Jay) Lee;Chihyung Ok

  525
  Citations

• Modeling Roles of Service Recovery Strategy: A Relationship-Focused View:

  Chihyung Ok;Ki-Joon Back;Carol W. Shanklin

  290
  Citations

• Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory

  Unknown

  287
  Citations

• The Effects of Consumers' Perceived Risk and Benefit on Attitude and Behavioral Intention: A Study of Street Food

  Unknown

  277
  Citations

• The antecedents and consequence of consumer attitudes toward restaurant brands: A comparative study between casual and fine dining restaurants

  Jinsoo Hwang;Chihyung Ok

  276
  Citations

• An emotional labor perspective on the relationship between customer orientation and job satisfaction

  JungHoon (Jay) Lee;Chihyung “Michael” Ok;Jinsoo Hwang

  167
  Citations

• Drivers of work engagement: An examination of core self-evaluations and psychological climate among hotel employees

  Unknown

  166
  Citations

• Customer Orientation of Service Employees and Rapport: Influences On Service-Outcome Variables in Full-Service Restaurants:

  Wansoo Kim;Chihyung Ok

  160
  Citations

• Using Twitter Data for Cruise Tourism Marketing and Research

  Seunghyun “Brian” Park;Chihyung “Michael” Ok;Bongsug “Kevin” Chae

  158
  Citations

• Relationships between brand experiences, personality traits, prestige, relationship quality, and loyalty: An empirical analysis of coffeehouse brands

  Young Gin Choi;Chihyung “Michael” Ok;Sunghyup Sean Hyun

  146
  Citations

• Visualizing theme park visitors’ emotions using social media analytics and geospatial analytics

  Unknown

  142
  Citations

• Hotel Employee Work Engagement and Its Consequences

  Unknown

  138
  Citations

• The power of design: How does design affect consumers’ online hotel booking?

  Unknown

  119
  Citations

• Mixed Findings on the Service Recovery Paradox

  Chihyung Ok;Ki-Joon Back;R.D. Carol W. Shanklin Ph.D.

  98
  Citations

• The Effects of Relational Benefits On Customers' Perception of Favorable Inequity, Affective Commitment, and Repurchase Intention in Full-Service Restaurants

  Wansoo Kim;Chihyung Ok

  93
  Citations

• Contingency variables for customer share of visits to full-service restaurant

  Wansoo Kim;Chihyung Ok;Deborah D. Canter

  91
  Citations

• Fostering absorptive capacity and facilitating innovation in hospitality organizations through empowering leadership

  Unknown

  91
  Citations

• Evaluating Relationships among Brand Experience, Brand Personality, Brand Prestige, Brand Relationship Quality, and Brand Loyalty: An Empirical Study of Coffeehouse Brands

  Young Gin Choi;Chihyung Ok;Sunghyup Sean Hyun

  87
  Citations

• The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

  Wansoo Kim;Chihyung Ok;Kevin Patrick Gwinner

  86
  Citations

• Destination marketing organization website visitors’ flow experience: an application of Plog’s model of personality

  Unknown

  81
  Citations