Andrea Pérez

Best Publications

• Measuring CSR Image: Three Studies to Develop and to Validate a Reliable Measurement Tool

  Andrea Pérez;Ignacio Rodríguez del Bosque

  376
  Citations

• Corporate social responsibility and customer loyalty: exploring the role of identification, satisfaction and type of company

  Andrea Pérez;Ignacio Rodríguez del Bosque

  330
  Citations

• Corporate reputation and CSR reporting to stakeholders: Gaps in the literature and future lines of research

  Andrea Pérez

  312
  Citations

• CSR influence on hotel brand image and loyalty

  Patricia Martínez;Andrea Pérez;Ignacio Rodríguez del Bosque

  308
  Citations

• The effect of corporate associations on consumer behaviour

  Andrea Pérez;María del Mar García de los Salmones;Ignacio Rodríguez del Bosque

  306
  Citations

• An Integrative Framework to Understand How CSR Affects Customer Loyalty through Identification, Emotions and Satisfaction

  Andrea Pérez;Ignacio Rodríguez del Bosque

  305
  Citations

• The Role of CSR in the Corporate Identity of Banking Service Providers

  Andrea Pérez;Ignacio Rodríguez del Bosque

  244
  Citations

• Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study

  Khawaja Fawad Latif;Andrea Pérez;Umar Farooq Sahibzada

  227
  Citations

• Measuring Corporate Social Responsibility in tourism: Development and validation of an efficient measurement scale in the hospitality industry

  Patricia Martínez;Andrea Pérez;Ignacio Rodríguez del Bosque

  214
  Citations

• Exploring the Role of CSR in the Organizational Identity of Hospitality Companies: A Case from the Spanish Tourism Industry

  Patricia Martínez;Andrea Pérez;Ignacio Rodríguez del Bosque

  200
  Citations

• The development of a stakeholder-based scale for measuring corporate social responsibility in the banking industry

  Andrea Pérez;Patricia Martínez;Ignacio Rodríguez del Bosque

  187
  Citations

• Identidad, imagen y reputación de la empresa: integración de propuestas teóricas para una gestión exitosa

  Andrea Pérez;Ignacio Rodríguez del Bosque

  180
  Citations

• Customer CSR expectations in the banking industry

  Andrea Pérez;Ignacio Rodríguez del Bosque

  134
  Citations

• Customer responses to CSR in the Pakistani banking industry

  Zia Khan;David Ferguson;Andrea Pérez

  125
  Citations

• The social role of financial companies as a determinant of consumer behaviour

  Maria del Mar Garcia de los Salmones;Andrea Perez;Ignacio Rodriguez del Bosque

  118
  Citations

• How Customer Support for Corporate Social Responsibility Influences the Image of Companies: Evidence from the Banking Industry

  Andrea Pérez;Ignacio Rodríguez del Bosque

  114
  Citations

• The effect of CSR engagement on eWOM on social media

  Mobin Fatma;Andrea Perez Ruiz;Imran Khan;Zillur Rahman

  107
  Citations

• How customers construct corporate social responsibility images: testing the moderating role of demographic characteristics.

  Andrea Pérez;Ignacio Rodríguez del Bosque

  97
  Citations

• Sustainable development and stakeholder relations management: Exploring sustainability reporting in the hospitality industry from a SD-SRM approach

  Andrea Pérez;Ignacio Rodríguez del Bosque

  97
  Citations

• The acceptance of halal food in non-Muslim countries: Effects of religious identity, national identification, consumer ethnocentrism and consumer cosmopolitanism

  Stephen Wilkins;Muhammad Mohsin Butt;Farshid Shams;Andrea Pérez

  93
  Citations