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Business and Management
USA
2026

D-Index & Metrics

Business and Management

D-Index
79
Citations
30399
World Ranking
169
National Ranking
83

Research.com Recognitions

  • 2026 - Research.com Business and Management in United States Leader Award

Overview

Ulrike Gretzel is affiliated with the University of Southern California in the United States. Their research spans various aspects of social sciences, with a strong focus on sociology, political science, marketing, and information systems management. Their work also engages with artificial intelligence and transportation within the broader context of tourism research.

Their recent publications demonstrate ongoing contributions to the study of tourism and technology. Notable papers include:

  • e-Tourism beyond COVID-19: a call for transformative research, 2020, Information Technology & Tourism
  • The Smart DMO: A new step in the digital transformation of destination management organizations, 2021, European Journal of Tourism Research

Ulrike Gretzel's research topics commonly cover digital marketing and social media, diverse aspects of tourism research, sharing economy and platforms, technology adoption and user behaviour, consumer behavior in brand consumption and identification, customer service quality and loyalty, as well as cruise tourism development and management.

Frequent co-authors associated with Gretzel include:

  • Uglješa Stankov
  • Robert V. Kozinets
  • Chulmo Koo
  • Zohreh Zarezadeh
  • Miroslav D. Vujičić

Their publications are often found in several academic venues, with the highest number of outputs in Information Technology & Tourism. Other frequent publication venues include the Proceedings of the Annual Hawaii International Conference on System Sciences, Journal of Smart Tourism, Tourism Management, and Journal of Hospitality and Tourism Management.

Ulrike Gretzel's body of work reflects a multidisciplinary approach, intersecting social sciences research with the practical and technological challenges of modern tourism. The steady focus on digital transformation and the human-centered design of tourism technologies illustrates the thematic consistency in their research portfolio.

Best Publications

  • Role of social media in online travel information search

    Zheng Xiang;Ulrike Gretzel

  • Smart tourism: foundations and developments

    Ulrike Gretzel;Marianna Sigala;Zheng Xiang;Chulmo Koo

  • Use and impact of online travel reviews

    Ulrike Gretzel;Kyung Hyan Yoo

  • Conceptual foundations for understanding smart tourism ecosystems

    Ulrike Gretzel;Hannes Werthner;Chulmo Koo;Carlos Lamsfus

  • Searching for the Future: Challenges Faced by Destination Marketing Organizations

    Ulrike Gretzel;Daniel R. Fesenmaier;Sandro Formica;Joseph T. O’Leary

  • Success Factors for Destination Marketing Web Sites: A Qualitative Meta-Analysis

    Young A. Park;Ulrike Gretzel

  • Influence of personality on travel-related consumer-generated media creation

    Kyung-Hyan Yoo;Ulrike Gretzel

  • Social Media in Travel, Tourism and Hospitality: Theory, Practice and Cases

    Marianna Sigala;Evangelos Christou;Ulrike Gretzel

  • Preparing for the New Economy: Advertising Strategies and Change in Destination Marketing Organizations

    Ulrike Gretzel;Yu-Lan Yuan;Daniel R. Fesenmaier

  • Intelligent systems in tourism: a social science perspective

    Ulrike Gretzel

  • e-Tourism beyond COVID-19: a call for transformative research

    Ulrike Gretzel;Matthias Fuchs;Rodolfo Baggio;Wolfram Hoepken

  • What motivates consumers to write online travel reviews

    Kyung Hyan Yoo;Ulrike Gretzel

  • Use of dynamic pricing strategies by Airbnb hosts

    Chris Gibbs;Daniel Guttentag;Ulrike Gretzel;Lan Yao

  • Designing persuasive destination websites: A mental imagery processing perspective

    Woojin Lee;Ulrike Gretzel

  • Pricing in the sharing economy: a hedonic pricing model applied to Airbnb listings

    Chris Gibbs;Daniel Guttentag;Ulrike Gretzel;Jym Morton

  • Comparison of deceptive and truthful travel reviews

    Kyung Hyan Yoo;Ulrike Gretzel

  • Selfie-taking as touristic looking

    Anja Dinhopl;Ulrike Gretzel

  • Dawning of the Age of Robots in Hospitality and Tourism: Challenges for Teaching and Research

    Jamie Murphy;Charles Hofacker;Ulrike Gretzel

  • Conceptualizing the creative tourist class: technology, mobility and tourism experiences

    Ulricke Gretzel;Tazim Jamal

  • Marketing robot services in hospitality and tourism: the role of anthropomorphism

    Jamie Murphy;Ulrike Gretzel;Juho Pesonen

  • Progress on robotics in hospitality and tourism: a review of the literature

    Stanislav Ivanov;Ulrike Gretzel;Katerina Berezina;Marianna Sigala

Frequent Co-Authors

Daniel R. Fesenmaier
Daniel R. Fesenmaier MODUL University Vienna
Rob Law
Rob Law University of Macau
Chulmo Koo
Chulmo Koo Kyung Hee University
Marianna Sigala
Marianna Sigala University of Newcastle Australia
Markus Zanker
Markus Zanker Free University of Bozen-Bolzano
Jamie Murphy
Jamie Murphy University of Eastern Finland
Sara Dolnicar
Sara Dolnicar University of Queensland
Iis P. Tussyadiah
Iis P. Tussyadiah University of Surrey
Philip L. Pearce
Philip L. Pearce James Cook University

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