Ivan Ka Wai Lai

Best Publications

• Importance–performance analysis in tourism: A framework for researchers

  Ivan Ka Wai Lai;Michael Hitchcock

  353
  Citations

• Comparing crisis management practices in the hotel industry between initial and pandemic stages of COVID-19

  Ivan Ka Wai Lai;Jose Weng Chou Wong

  307
  Citations

• The Roles of Value, Satisfaction, and Commitment in the Effect of Service Quality on Customer Loyalty in Hong Kong–Style Tea Restaurants

  Ivan K. W. Lai

  242
  Citations

• Traveler Acceptance of an App-Based Mobile Tour Guide:

  Ivan K. W. Lai

  225
  Citations

• Sharing memorable tourism experiences on mobile social media and how it influences further travel decisions

  Jose Weng Chou Wong;Ivan Ka Wai Lai;Zhang Tao

  206
  Citations

• Hotel image and reputation on building customer loyalty: An empirical study in Macau

  Ivan Ka Wai Lai

  180
  Citations

• The impact of a 360° virtual tour on the reduction of psychological stress caused by COVID-19.

  Ting Yang;Ivan Ka Wai Lai;Zhao Bin Fan;Qing Min Mo

  145
  Citations

• A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis

  Ivan Ka Wai Lai;Michael Hitchcock

  138
  Citations

• Sources of satisfaction with luxury hotels for new, repeat, and frequent travelers: A PLS impact-asymmetry analysis

  Ivan Ka Wai Lai;Michael Hitchcock

  122
  Citations

• The Role of Service Quality, Perceived Value, and Relationship Quality in Enhancing Customer Loyalty in the Travel Agency Sector

  Ivan Ka Wai Lai

  115
  Citations

• The use of 360-degree virtual tours to promote mountain walking tourism: stimulus–organism–response model

  Unknown

  113
  Citations

• The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty

  Bo Wendy Gao;Ivan Ka Wai Lai

  113
  Citations

• Local reactions to mass tourism and community tourism development in Macau

  Ivan Ka Wai Lai;Michael Hitchcock

  112
  Citations

• Trust factors influencing the adoption of internet-based interorganizational systems

  Ivan K. W. Lai;Viny W. L. Tong;Donny C. F. Lai

  111
  Citations

• Identifying the response factors in the formation of a sense of presence and a destination image from a 360-degree virtual tour

  Xiaohong Wu;Ivan Ka Wai Lai

  97
  Citations

• Literature review on service quality in hospitality and tourism (1984-2014): Future directions and trends

  Ivan K.W. Lai;Michael Hitchcock;Ting Yang;Tun-Wei Lu

  89
  Citations

• User acceptance of mobile commerce: an empirical study in Macau

  Ivan K. W. Lai;Donny C. F. Lai

  87
  Citations

• Awe: An Important Emotional Experience in Sustainable Tourism

  Dong Lu;Yide Liu;Ivan Lai;Li Yang

  69
  Citations

• An examination of satisfaction on word of mouth regarding Portuguese foods in Macau: Applying the concept of integrated satisfaction

  Ivan Ka Wai Lai

  68
  Citations

• The acceptance of augmented reality tour app for promoting film-induced tourism: the effect of celebrity involvement and personal innovativeness

  Xiaohong Wu;Ivan Ka Wai Lai

  67
  Citations