| Discipline name | Position | Best Scientists | Publications | D-Index |
|---|---|---|---|---|
| Business and Management | 50 | 71 | 81 | 32 |
Marketing, Service (business), Customer retention, Advertising and Service provider are among the topics commonly tackled in the journal. Research on Marketing presented in the journal focuses, in particular, on Customer advocacy, Service quality, Customer to customer, Customer satisfaction and Service design. Customer intelligence is a key component of Customer advocacy research discussed in it.
The journal encompasses Service quality studies in the context of Quality (business) as a whole. In addition to Service design research, the journal aims to explore topics under Process management and Service level requirement. The work on Service (business) tackled in it brings together disciplines like Knowledge management, Social psychology and Public relations.
The Social psychology study featured in Journal of Service Research draws connections with the study of Perception. The study of Loyalty business model and how it intertwines with concepts under Loyalty were explored in the presented Customer retention research. It focuses on different Service provider studies like Service guarantee and Service level objective.
The journal papers mainly deal with areas of study such as Marketing, Service (business), Customer retention, Customer advocacy and Service quality. The most cited publications encompass presentations on Marketing, specifically Customer to customer, Customer delight, Customer satisfaction, Customer equity and Service provider. The works on Service (business) tackled in the journal publications bring together disciplines like Knowledge management, Advertising and Public relations.
Journal of Service Research was organized to reinforce research efforts on Service (business), Knowledge management, Service research, Marketing and Public relations. The studies on Service (business) discussed can also contribute to research in the domains of Transformative learning and Process management. It facilitates discussions on Knowledge management that incorporate concepts from other fields like Customer engagement, Robot, Robotics, Artificial intelligence and Customer service.
Topics in Service research were tackled in line with various other fields like Quality (business), Leverage (negotiation) and Metaphor. Journal of Service Research focuses on Marketing but the discussions also offer insight into other areas such as Goods and services, Goal pursuit and Resource integration. The journal holds forums on Public relations that merges themes from other disciplines such as Psychological intervention, Word of mouth, Contextualization and Conceptualization.
A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.
The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.
The top authors publishing in Journal of Service Research (based on the number of publications) are:
The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.
Only papers with recognized affiliations are considered
The top affiliations publishing in Journal of Service Research (based on the number of publications) are:
The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.
The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.
The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.
During the most recent 2021 edition, 2.17% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 35.56% were posted by at least one author from the top 10 institutions publishing in the journal. Another 6.67% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 20.00% of all publications and 37.78% were from other institutions.
A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.
The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.
The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.
Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).
The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:
The chart below illustrates experience levels of first authors in cases of publications with multiple authors.
As a reader and contributor to the Journal of Service Research, it's inevitable to ponder about career opportunities that align with the knowledge gained from such a specialized journal. One such role with enormous potential is that of an Urban Planner, especially for those interested in government and public service sectors.
Urban Planners work directly with communities, government officials, and legislators to create strategic plans for land use in both urban and suburban areas. They take into consideration the community's needs for sustainability and growth. This role involves extensive research and implementations on city-planning proposals, inclusive of everything from infrastructural changes and zoning laws to implementing new public parks and buildings.
It's worth investigating how much an urban planner can potentially earn in this line of work. In Maryland, for instance, Urban Planners are well-compensated for their essential role in shaping the city landscapes and communities. Typically, the earnings of urban planners are influenced by several factors, such as the level of education, years of experience, specific city in Maryland, among other considerations. For detailed information on the salary scale of Urban Planners in Maryland, you can visit this link: how much do urban planners make in Maryland.
In conclusion, with a thorough understanding and research of the service industry through this journal, it opens up opportunities to a rewarding career like Urban Planning, ensuring the prosperity and functionality of our cities and communities.
Ming-Hui Huang;Roland T. Rust
(2021)Arne De Keyser;Katrien Verleye;Katherine N. Lemon;Timothy L. Keiningham
(2020)Sungwoo Choi;Anna S. Mattila;Lisa E. Bolton
(2020)Linda D. Hollebeek;David E. Sprott;Michael K. Brady
(2021)Josina Vink;Kaisa Koskela-Huotari;Bård Tronvoll;Bo Edvardsson
(2021)Amy L. Ostrom;Joy M. Field;Darima Fotheringham;Mahesh Subramony
(2021)Valarie A. Zeithaml;Katrien Verleye;Isabella Hatak;Monika Koller
(2020)Joy M. Field;Darima Fotheringham;Mahesh Subramony;Anders Gustafsson
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