World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
32
Citations
5579
World Ranking
2638
National Ranking
426

Overview

Keith Goffin is affiliated with Cranfield University in the United Kingdom and has published extensively in the field of Business, Management and Accounting. Their research focuses primarily on Strategy and Management, Marketing, and areas intersecting with Computer Science Applications and Human-Computer Interaction.

The scientist's research topics cover a range of subjects including:

  • Service and Product Innovation
  • Innovation and Knowledge Management
  • Open Source Software Innovations
  • Innovative Human-Technology Interaction
  • Collaboration in agile enterprises
  • Big Data and Business Intelligence
  • COVID-19 Digital Contact Tracing

Goffin has contributed to a number of peer-reviewed publications, with recent papers including:

  • From user insights to user foresights: Applying video-based ethnographic narratives and user innovation in NPD, 2020, Technological Forecasting and Social Change
  • How COVID-19 Impacted The Tacit Knowledge and Social Interaction of Global NPD Project Teams, 2022, Research-Technology Management
  • Enhancing software development through project-based learning and the quality of planning, 2020, R and D Management
  • Video-ethnography during Covid-19 and beyond: Generating user foresights in a virtual world, 2021, Technological Forecasting and Social Change
  • Countering Commoditization Through Innovation: Challenges for European B2B Companies, 2021, Research-Technology Management

Their frequent co-authors include Matthias Seiler, Evy Sakellariou, Kalipso Karantinou, Andreas Engélen, and Michele Angelo Cecchi.

Goffin's research appears regularly in journals such as:

  • Technological Forecasting and Social Change
  • Research-Technology Management
  • R and D Management
  • Journal of Innovation Management
  • Journal of Product Innovation Management

Their work spans a multidisciplinary approach, integrating concepts from strategy, marketing, innovation management, and technology applications, particularly in the context of new product development and the impact of digital transformation on organizational collaboration and knowledge sharing. This includes studies on the implications of the COVID-19 pandemic for tacit knowledge transfer and social interaction within global teams.

Best Publications

  • Innovation Management: Strategy and Implementation using the Pentathlon Framework

    Keith Goffin;Rick Mitchell

  • An exploratory study of ‘close’ supplier–manufacturer relationships

    Keith Goffin;Fred Lemke;Marek Szwejczewski

  • Tacit Knowledge, Lessons Learnt, and New Product Development

    Keith Goffin;Ursula Koners

  • Managing suppliers: when fewer can mean more

    Keith Goffin;Marek Szwejczewski;Colin New

  • Customer support and new product development : An exploratory study

    Keith Goffin;Colin New

  • Perspective: State-of-the-Art: The Quality of Case Study Research in Innovation Management

    Keith Goffin;Pär Åhlström;Mattia Bianchi;Anders Richtnér

  • Customer support: A cross‐industry study of distribution channels and strategies

    Keith Goffin

  • Achieving customer satisfaction through integrated products and services: : An exploratory Study

    Jawwad Z. Raja;Dorota Bourne;Keith Goffin;Mehmet Çakkol

  • Investigating the meaning of supplier-manufacturer partnerships : an exploratory study

    Fred Lemke;Keith Goffin;Marek Szwejczewski

  • Learning from Postproject Reviews: A Cross‐Case Analysis*

    Ursula Koners;Keith Goffin

  • Managing Lessons Learned and Tacit Knowledge in New Product Development

    Keith Goffin;Ursula Koners;David Baxter;Chris van der Hoven

  • Identifying Hidden Needs: Creating Breakthrough Products

    Keith Goffin;Fred Lemke;Ursula Koners

  • MANUFACTURER-SUPPLIER RELATIONSHIPS: AN EMPIRICAL STUDY OF GERMAN MANUFACTURING COMPANIES

    Marek Szwejczewski;Fred Lemke;Keith Goffin

  • Design for Supportability: Essential Component of New Product Development

    Keith Goffin

  • Perceptions of Industrial Design: The “Means” and the “Ends”

    Pietro Micheli;Joe Jaina;Keith Goffin;Fred Lemke

  • New Business Models for Public-Sector Innovation: Successful Technological Innovation for Government

    Pietro Micheli;Magnus Schoeman;David Baxter;Keith Goffin

  • "Squeezing R&D": : a study of organizational slack and knowledge creation in NPD, using the SECI Model

    Anders Richtnér;Pär Åhlström;Keith Goffin

  • Evaluating Customer Support During New Product Development—An Exploratory Study

    Keith Goffin

  • Rigor in Qualitative Supply Chain Management Research: Lessons from Applying Repertory Grid Technique

    Keith Goffin;Jawwad Z. Raja;Björn Claes;Marek Szwejczewski

  • Product service systems, after-sales service and new product development

    Marek Szwejczewski;Keith Goffin;Zissis Anagnostopoulos

  • Operations management teaching on European MBA programmes

    Keith Goffin

Frequent Co-Authors

Roberto Verganti
Roberto Verganti Stockholm School of Economics
David Probert
David Probert University of Cambridge
Robert Phaal
Robert Phaal University of Cambridge
Ofer Zwikael
Ofer Zwikael Australian National University

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