World's Best Scientists 2026 revealed!
Ja-Shen Chen

Ja-Shen Chen

D-Index & Metrics

Business and Management

D-Index
34
Citations
6072
World Ranking
2321
National Ranking
22

Overview

Ja-Shen Chen is affiliated with Yuan Ze University in Taiwan. Their research primarily spans the fields of Business, Management and Accounting as well as Social Sciences.

The scientist's work has a strong focus on various subfields including Sociology and Political Science, Marketing, Information Systems and Management, Strategy and Management, and Organizational Behavior and Human Resource Management.

The main topics addressed in their research encompass:

  • Digital Marketing and Social Media
  • Technology Adoption and User Behaviour
  • Customer Service Quality and Loyalty
  • Consumer Behavior in Brand Consumption and Identification
  • AI in Service Interactions
  • Consumer Retail Behavior Studies
  • Virtual Reality Applications and Impacts

Ja-Shen Chen's recent publications include:

  • "Usability and responsiveness of artificial intelligence chatbot on online customer experience in e-retailing," 2021, International Journal of Retail & Distribution Management

Frequent co-authors collaborating with Chen are:

  • Hung-Tai Tsou
  • Tran-Thien-Y Le
  • Piyanoot Kamalanon
  • Cindy Yunhsin Chou
  • Shao-Kai Lin

Their work appears regularly in publication venues such as:

  • Technology Analysis and Strategic Management
  • Sustainability
  • International Journal of Human-Computer Interaction
  • Service Business
  • International Journal of Retail & Distribution Management

Best Publications

  • Effects of Green Innovation on Environmental and Corporate Performance: A Stakeholder Perspective

    Hua-Hung Weng;Ja-Shen Chen;Pei-Ching Chen

  • Service Delivery Innovation Antecedents and Impact on Firm Performance

    Ja-Shen Chen;Hung Tai Tsou;Astrid Ya-Hui Huang

  • Co-production and its effects on service innovation

    Ja-Shen Chen;Hung-Tai Tsou;Russell K.H. Ching

  • Performance effects of IT capability, service process innovation, and the mediating role of customer service

    Ja-Shen Chen;Hung-Tai Tsou

  • Web-based information service adoption: A comparison of the motivational model and the uses and gratifications theory

    Margaret Meiling Luo;Sophea Chea;Ja-Shen Chen

  • Corporate technology portfolios and R&D performance measures: a study of technology intensive firms

    Bou-Wen Lin;Ja-Shen Chen

  • How does digital technology usage benefit firm performance? Digital transformation strategy and organisational innovation as mediators

    Hung-Tai Tsou;Ja-Shen Chen

  • Measuring business performance in the high-tech manufacturing industry: A case study of Taiwan's large-sized TFT-LCD panel companies

    Fang-Mei Tseng;Yu-Jing Chiu;Ja-Shen Chen

  • Information Technology Adoption for Service Innovation Practices and Competitive Advantage: The Case of Financial Firms.

    Ja-Shen Chen;Hung-Tai Tsou

  • Breakthrough innovation: the roles of dynamic innovation capabilities and open innovation activities

    Colin C.J. Cheng;Ja Shen Chen

  • An Empirical Study of the Relationship of IT Intensity and Organizational Absorptive Capacity on CRM Performance

    Ja-Shen Chen;Russell K.H. Ching

  • An examination of the effects of virtual experiential marketing on online customer intentions and loyalty

    Margaret Meiling Luo;Ja-Shen Chen;Russell K.H. Ching;Chu-Chi Liu

  • Narrative online advertising: : Identification and its effects on attitude toward a product

    Russell K.H. Ching;Pingsheng Tong;Ja‐Shen Chen;Hung‐Yen Chen

  • Social capital, capabilities, and entrepreneurial strategies: a study of Taiwanese high-tech new ventures

    Bou-Wen Lin;Po-Chien Li;Ja-Shen Chen

  • “Yes, we do. Why not use augmented reality?” customer responses to experiential presentations of AR-based applications

    Unknown

  • Business co-creation for service innovation in the hospitality and tourism industry

    Ja Shen Chen;Don Kerr;Cindy Yunhsin Chou;Chinhui Ang

  • A framework for investigating the impact of IT capability and organisational capability on firm performance in the late industrialising context

    Eldon Y. Li;Ja Shen Chen;Yuan Ho Huang

  • Optimal solution of cellular manufacturing system design: Benders' decomposition approach

    Sunderesh S. Heragu;Ja-Shen Chen

  • Work stress and employee well-being: The critical role of Zhong-Yong

    Li Fang Chou;Chih Chieh Chu;Hui Ching Yeh;Jashen Chen

  • Market‐creating service innovation: verification and its associations with new service development and customer involvement

    Colin C. Cheng;Ja‐Shen Chen;Hun Tai Tsou

  • The Effects of Mobile Customer Relationship Management on Customer Loyalty: Brand Image Does Matter

    Ja-Shen Chen;R.K.H. Ching

  • Measuring CRM effectiveness: Construct development, validation and application of a process-oriented model

    Ja-Shen Chen;H. J. Rebecca Yen;Eldon Y. Li;Russell K.H. Ching

  • Virtual Experiential Marketing on Online Customer Intentions and Loyalty

    Jashen Chen;R.K.H. Ching;M.M. Luo;Chu-Chi Liu

Frequent Co-Authors

Sunderesh S. Heragu
Sunderesh S. Heragu Oklahoma State University

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