World's Best Scientists 2026 revealed!
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Business and Management
China
2026

D-Index & Metrics

Computer Science

D-Index
82
Citations
32916
World Ranking
945
National Ranking
139

Business and Management

D-Index
85
Citations
33742
World Ranking
124
National Ranking
9

Research.com Recognitions

  • 2026 - Research.com Business and Management in China Leader Award
  • 2025 - Research.com Business and Management in China Leader Award
  • 2024 - Research.com Business and Management in China Leader Award
  • 2023 - Research.com Business and Management in China Leader Award

Overview

Eric W.T. Ngai is affiliated with the Hong Kong Polytechnic University in China. Their research primarily focuses on the field of Business, Management and Accounting, with 57 publications in this area. Within this, their work spans various subfields, including Strategy and Management, Sociology and Political Science, Management Information Systems, Information Systems, and Management Science and Operations Research.

The scientist has contributed to several main research topics, encompassing Digital Marketing and Social Media, Supply Chain Resilience and Risk Management, Technology Adoption and User Behaviour, Big Data and Business Intelligence, Blockchain Technology Applications and Security, Sustainable Supply Chain Management, and Competitive and Knowledge Intelligence.

Eric W.T. Ngai has frequently published in notable venues such as:

  • Annals of Operations Research
  • Internet Research
  • SSRN Electronic Journal
  • Information & Management
  • Journal of Business Research

Their recent papers include:

  • "Deep learning in computer vision: A critical review of emerging techniques and application scenarios" (2021) published in Machine Learning with Applications
  • "A note on big data analytics capability development in supply chain" (2020) published in Decision Support Systems
  • "The implementation of artificial intelligence in organizations: A systematic literature review" (2023) published in Information & Management
  • "Machine learning in marketing: A literature review, conceptual framework, and research agenda" (2022) published in Journal of Business Research
  • "Impact of artificial intelligence investment on firm value" (2021) published in Annals of Operations Research

Eric W.T. Ngai has collaborated extensively with several coauthors, including Ariel K.H. Lui, David T.W. Wong, Ashish Kumar Jha, Maggie C. M. Lee, and Ajay Kumar.

Best Publications

  • Review: Application of data mining techniques in customer relationship management: A literature review and classification

    E. W. T. Ngai;Li Xiu;D. C. K. Chau

  • Information systems in supply chain integration and management

    Angappa Gunasekaran;Eric W. T. Ngai

  • The application of data mining techniques in financial fraud detection: A classification framework and an academic review of literature

    E. W. T. Ngai;Yong Hu;Y. H. Wong;Yijun Chen

  • Big data analytics in logistics and supply chain management: Certain investigations for research and applications

    Gang Wang;Angappa Gunasekaran;Eric W.T. Ngai;Thanos Papadopoulos

  • Application of decision-making techniques in supplier selection: A systematic review of literature

    Junyi Chai;James N. K. Liu;Eric W. T. Ngai

  • Empirical examination of the adoption of WebCT using TAM

    Eric W. T. Ngai;J. K. L. Poon;Y. H. C. Chan

  • RFID research: An academic literature review (1995–2005) and future research directions

    E.W.T. Ngai;Karen K.L. Moon;Frederick J. Riggins;Candace Y. Yi

  • Examining the critical success factors in the adoption of enterprise resource planning

    E. W. T. Ngai;C. C. H. Law;F. K. T. Wat

  • A review for mobile commerce research and applications

    E. W. T. Ngai;A. Gunasekaran

  • Social media research

    Eric W.T. Ngai;Spencer S.C. Tao;Karen K.L. Moon

  • Build-to-order supply chain management: a literature review and framework for development

    A. Gunasekaran;E.W.T. Ngai

  • A literature review and classification of electronic commerce research

    E. W. T. Ngai;F. K. T. Wat

  • Deep learning in computer vision: A critical review of emerging techniques and application scenarios

    Junyi Chai;Junyi Chai;Hao Zeng;Anming Li;Eric W.T. Ngai

  • Customer relationship management research (1992‐2002): An academic literature review and classification

    E.W.T. Ngai

  • Measures for evaluating supply chain performance in transport logistics

    Kee-hung Lai;E.W.T Ngai;T.C.E Cheng

  • Extending the understanding of end user information systems satisfaction formation: an equitable needs fulfillment model approach

    N. Au;E. W. T. Ngai;T. C. E. Cheng

  • ERP systems adoption: An exploratory study of the organizational factors and impacts of ERP success

    Chuck C. H. Law;Eric W. T. Ngai

  • Customer churn prediction using improved balanced random forests

    Yaya Xie;Xiu Li;E. W. T. Ngai;Weiyun Ying

  • Information technology, operational, and management competencies for supply chain agility: Findings from case studies

    Eric W. T. Ngai;Dorothy C. K. Chau;T. L. A. Chan

  • Conceptualising electronic word of mouth activity: An input‐process‐output perspective

    Yolanda Y.Y. Chan;E.W.T. Ngai

Frequent Co-Authors

Angappa Gunasekaran
Angappa Gunasekaran Penn State Harrisburg
T.C.E. Cheng
T.C.E. Cheng Hong Kong Polytechnic University
Samuel Fosso Wamba
Samuel Fosso Wamba Toulouse Business School
Kee-hung Lai
Kee-hung Lai Hong Kong Polytechnic University
Alain Yee-Loong Chong
Alain Yee-Loong Chong University of Nottingham
Shahriar Akter
Shahriar Akter University of Wollongong
Nenad Mladenović
Nenad Mladenović Khalifa University
Pierre Hansen
Pierre Hansen HEC Montréal
Rameshwar Dubey
Rameshwar Dubey Liverpool John Moores University
Vincent C. S. Heung
Vincent C. S. Heung Hong Kong Polytechnic University

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