Shaohan Cai

Best Publications

• Development and validation of an instrument to measure user perceived service quality of information presenting web portals

  Zhilin Yang;Shaohan Cai;Zheng Zhou;Nan Zhou

  1242
  Citations

• The key determinants of Internet banking service quality: a content analysis

  Minjoon Jun;Shaohan Cai

  1140
  Citations

• Implementing supply chain information integration in China: The role of institutional forces and trust⋆

  Shaohan Alan Cai;Minjoon Jun;Zhilin Yang

  677
  Citations

• TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty

  Minjoon Jun;Shaohan Cai;Hojung Shin

  585
  Citations

• TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty

  Minjoon Jun;Shaohan Alan Cai;Hojung Shin

  585
  Citations

• Services quality dimensions of Internet retailing: an exploratory analysis

  Zhilin Yang;Robin T. Peterson;Shaohan Cai

  499
  Citations

• Development and validation of an instrument to measure user perceived service quality of information presenting Web portals

  Unknown

  432
  Citations

• Internet users' perceptions of online service quality: a comparison of online buyers and information searchers

  Unknown

  248
  Citations

• DEVELOPMENT OF COOPERATIVE NORMS IN THE BUYER-SUPPLIER RELATIONSHIP: THE CHINESE EXPERIENCE

  Shaohan Cai;Zhilin Yang

  212
  Citations

• Examining the relationships between internal service quality and its dimensions, and internal customer satisfaction

  Minjoon Jun;Shaohan Cai

  202
  Citations

• Intellectual capital and firm performance: the mediating role of innovation speed and quality

  Zhining Wang;Shaohan Cai;Huigang Liang;Nianxin Wang

  134
  Citations

• Exploring the governance mechanisms of quasi-integration in buyer–supplier relationships ☆

  Shaohan Cai;Zhilin Yang;Zuohao Hu

  132
  Citations

• On the relationship between business environment and competitive priorities: The role of performance frontiers

  Shaohan Cai;Zhilin Yang

  125
  Citations

• Key obstacles to EDI success: from the US small manufacturing companies’ perspective

  Minjoon Jun;Shaohan Cai

  114
  Citations

• Obstacles to TQM implementation in Mexico's maquiladora industry

  Minjoon Jun;Shaohan Cai;Robin T. Peterson

  114
  Citations

• Servant leadership and innovative behavior: a moderated mediation

  Unknown

  113
  Citations

• Does ownership type matter for innovation? Evidence from China

  Ling (Alice) Jiang;David S. Waller;Shaohan Cai

  107
  Citations

• The importance of customer focus for organizational performance: a study of Chinese companies

  Shaohan Cai

  94
  Citations

• Does top management team responsible leadership help employees go green? The role of green human resource management and environmental felt‐responsibility

  Unknown

  84
  Citations

• Team reflexivity and employee innovative behavior: the mediating role of knowledge sharing and moderating role of leadership

  Zhining Wang;Shuang Ren;Doren Chadee;Mengli Liu

  63
  Citations