James F. Devlin

Best Publications

• Why consumers are not using internet banking: a qualitative study

  Philip Gerrard;J. Barton Cunningham;James F. Devlin

  477
  Citations

• A Detailed Study of Financial Exclusion in the UK

  James F. Devlin

  317
  Citations

• Technology and innovation in retail banking distribution

  James F. Devlin

  285
  Citations

• Trustworthiness and trust: influences and implications

  Harjit Sekhon;Christine Ennew;Husni Kharouf;James Devlin

  265
  Citations

• Customer knowledge and choice criteria in retail banking

  James F. Devlin

  174
  Citations

• The Antecedents of Service Expectations

  James F. Devlin;Anne L. Gwynne;Christine T. Ennew

  137
  Citations

• An analysis of choice criteria in the home loans market

  James Francis Devlin

  135
  Citations

• Choice criteria in retail banking: an analysis of trends

  James F. Devlin;Philip Gerrard

  128
  Citations

• Adding value to service offerings: the case of UK retail financial services

  James F. Devlin

  123
  Citations

• Understanding competitive advantage in retail financial services

  Jim Devlin;Christine T. Ennew

  121
  Citations

• A study of customer choice criteria for multiple bank users

  James Devlin;Philip Gerrard

  111
  Citations

• Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda

  James F. Devlin

  106
  Citations

• Organizational positioning in retail financial services

  James F. Devlin;Christine T. Ennew;Meera Mirza

  104
  Citations

• Brand Architecture in Services: The Example of Retail Financial Services

  James Devlin

  96
  Citations

• Adding value to retail financial services

  James F. Devlin

  85
  Citations

• Consumer perceptions of brand architecture in financial services

  James F. Devlin;Sally McKechnie

  82
  Citations

• An analysis of influences on total financial exclusion

  James F. Devlin

  81
  Citations

• Effects of discount framing in comparative price advertising

  Sally McKechnie;James Devlin;Christine Ennew;Andrew Smith

  79
  Citations

• Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

  Tong Chen;Ke Ma;Xuemei Bian;Chundong Zheng

  77
  Citations

• Insights into customer motivations for switching to Internet banking

  James F. Devlin;Matthew Yeung

  73
  Citations