James F. Devlin

James F. Devlin publication distribution in Business and Management in 2026

The chart shows the distribution of publications by all Research.com ranked scientists in the field of Business and Management in 2026. The highlighted bar marks where James F. Devlin sits on this spectrum.

James F. Devlin D-index placement in Business and Management in 2026

The chart shows the D-index (discipline H-index) distribution of Business and Management scientists ranked by Research.com in 2026. The highlighted bar marks where James F. Devlin sits on this spectrum.

Best Publications

• Why consumers are not using internet banking: a qualitative study

  Philip Gerrard;J. Barton Cunningham;James F. Devlin

  477
  Citations

• A Detailed Study of Financial Exclusion in the UK

  James F. Devlin

  317
  Citations

• Technology and innovation in retail banking distribution

  James F. Devlin

  285
  Citations

• Trustworthiness and trust: influences and implications

  Harjit Sekhon;Christine Ennew;Husni Kharouf;James Devlin

  265
  Citations

• Customer knowledge and choice criteria in retail banking

  James F. Devlin

  174
  Citations

• The Antecedents of Service Expectations

  James F. Devlin;Anne L. Gwynne;Christine T. Ennew

  137
  Citations

• An analysis of choice criteria in the home loans market

  James Francis Devlin

  135
  Citations

• Choice criteria in retail banking: an analysis of trends

  James F. Devlin;Philip Gerrard

  128
  Citations

• Adding value to service offerings: the case of UK retail financial services

  James F. Devlin

  123
  Citations

• Understanding competitive advantage in retail financial services

  Jim Devlin;Christine T. Ennew

  121
  Citations

• A study of customer choice criteria for multiple bank users

  James Devlin;Philip Gerrard

  111
  Citations

• Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda

  James F. Devlin

  106
  Citations

• Organizational positioning in retail financial services

  James F. Devlin;Christine T. Ennew;Meera Mirza

  104
  Citations

• Brand Architecture in Services: The Example of Retail Financial Services

  James Devlin

  96
  Citations

• Adding value to retail financial services

  James F. Devlin

  85
  Citations

• Consumer perceptions of brand architecture in financial services

  James F. Devlin;Sally McKechnie

  82
  Citations

• An analysis of influences on total financial exclusion

  James F. Devlin

  81
  Citations

• Effects of discount framing in comparative price advertising

  Sally McKechnie;James Devlin;Christine Ennew;Andrew Smith

  79
  Citations

• Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

  Tong Chen;Ke Ma;Xuemei Bian;Chundong Zheng

  77
  Citations

• Insights into customer motivations for switching to Internet banking

  James F. Devlin;Matthew Yeung

  73
  Citations