World's Best Scientists 2026 revealed!

D-Index & Metrics

Business and Management

D-Index
31
Citations
3868
World Ranking
2834
National Ranking
461

Best Publications

  • Why consumers are not using internet banking: a qualitative study

    Philip Gerrard;J. Barton Cunningham;James F. Devlin

  • A Detailed Study of Financial Exclusion in the UK

    James F. Devlin

  • Technology and innovation in retail banking distribution

    James F. Devlin

  • Trustworthiness and trust: influences and implications

    Harjit Sekhon;Christine Ennew;Husni Kharouf;James Devlin

  • Customer knowledge and choice criteria in retail banking

    James F. Devlin

  • The Antecedents of Service Expectations

    James F. Devlin;Anne L. Gwynne;Christine T. Ennew

  • An analysis of choice criteria in the home loans market

    James Francis Devlin

  • Choice criteria in retail banking: an analysis of trends

    James F. Devlin;Philip Gerrard

  • Adding value to service offerings: the case of UK retail financial services

    James F. Devlin

  • Understanding competitive advantage in retail financial services

    Jim Devlin;Christine T. Ennew

  • A study of customer choice criteria for multiple bank users

    James Devlin;Philip Gerrard

  • Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda

    James F. Devlin

  • Organizational positioning in retail financial services

    James F. Devlin;Christine T. Ennew;Meera Mirza

  • Brand Architecture in Services: The Example of Retail Financial Services

    James Devlin

  • Adding value to retail financial services

    James F. Devlin

  • Consumer perceptions of brand architecture in financial services

    James F. Devlin;Sally McKechnie

  • An analysis of influences on total financial exclusion

    James F. Devlin

  • Effects of discount framing in comparative price advertising

    Sally McKechnie;James Devlin;Christine Ennew;Andrew Smith

  • Is high recovery more effective than expected recovery in addressing service failure? — A moral judgment perspective

    Tong Chen;Ke Ma;Xuemei Bian;Chundong Zheng

  • Insights into customer motivations for switching to Internet banking

    James F. Devlin;Matthew Yeung

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