1757-5818
Published by: Emerald Publishing
| Discipline name | Position | Best Scientists | Publications | D-Index |
|---|---|---|---|---|
| Business and Management | 71 | 67 | 94 | 29 |
Marketing, Service (business), Knowledge management, Service design and Service provider are the subjects of interest in the journal. The Marketing research presented places emphasis on topics like Customer retention, Customer advocacy, Customer satisfaction, Customer to customer and Service quality. The Customer retention study featured in it draws connections with the study of Loyalty business model.
The journal tackles issues in Customer advocacy, particularly in the topics of Customer intelligence and Customer delight. Social psychology, Consumer behaviour and Loyalty are some topics wherein Customer satisfaction research discussed in it have an impact. It facilitates discussions on Service (business) that incorporate concepts from other fields like Service management, Originality and Process management.
The featured works in Co-creation, which all belong in the domain if Knowledge management, also overlaps with concepts under Service (systems architecture). Service design research presented in it encompasses a variety of subjects, including Public relations and Service level requirement.
The journal articles focus on Marketing, Service (business), Knowledge management, Customer advocacy and Service design. The studies tackled in the most cited papers, which mainly focus on Marketing, apply to Process (engineering) as well. In addition to Service (business) research, the most cited articles aim to explore topics under Social psychology, Consumer behaviour, Service management and Process management.
Journal of Service Management focuses largely on the fields of Service (business), Knowledge management, Service management, Value (ethics) and Conceptual framework. Research in Quality (business) and the interrelating topic of Service system, Applied psychology and Social relation were among the subjects of interest in the Service (business) studies discussed in Journal of Service Management. Research in the field of Marketing was used to conduct the presented Service system study.
Topics in Knowledge management were tackled in line with various other fields like Situated, Touchpoint, Business model, Empirical research and Thematic analysis. It explores research in Process management and overlapping concepts in Multidisciplinary approach to expand the discourse in Service management. The journal addresses concerns in the field of Conceptual framework by exploring it in line with topics in Co-creation which intersect with Public relations, Perception and Resource (project management) subjects.
A key indicator for each journal is its effectiveness in reaching other researchers with the papers published at that venue.
The chart below presents the interquartile range (first quartile 25%, median 50% and third quartile 75%) of the number of citations of articles over time.
The top authors publishing in Journal of Service Management (based on the number of publications) are:
The overall trend for top authors publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top authors.
Only papers with recognized affiliations are considered
The top affiliations publishing in Journal of Service Management (based on the number of publications) are:
The overall trend for top affiliations publishing in this journal is outlined below. The chart shows the number of publications at each edition of the journal for top affiliations.
The publication chance index shows the ratio of articles published by the best research institutions in the journal edition to all articles published within that journal. The best research institutions were selected based on the largest number of articles published during all editions of the journal.
The chart below presents the percentage ratio of articles from top institutions (based on their ranking of total papers).Top affiliations were grouped by their rank into the following tiers: top 1-10, top 11-20, top 21-50, and top 51+. Only articles with a recognized affiliation are considered.
During the most recent 2021 edition, 73.33% of publications had an unrecognized affiliation. Out of the publications with recognized affiliations, 25.00% were posted by at least one author from the top 10 institutions publishing in the journal. Another 25.00% included authors affiliated with research institutions from the top 11-20 affiliations. Institutions from the 21-50 range included 25.00% of all publications and 25.00% were from other institutions.
A very common phenomenon observed among researchers publishing scientific articles is the intentional selection of journals they have already attended in the past. In particular, it is worth analyzing the case when the authors participate in the same journal from year to year.
The Returning Authors Index presented below illustrates the ratio of authors who participated in both a given as well as the previous edition of the journal in relation to all participants in a given year.
The graph below shows the Returning Institution Index, illustrating the ratio of institutions that participated in both a given and the previous edition of the conference in relation to all affiliations present in a given year.
Our experience to innovation index was created to show a cross-section of the experience level of authors publishing in a journal. The index includes the authors publishing at the last edition of a journal, grouped by total number of publications throughout their academic career (P) and the total number of citations of these publications ever received (C).
The group intervals were selected empirically to best show the diversity of the authors' experiences, their labels were selected as a convenience, not as judgment. The authors were divided into the following groups:
The chart below illustrates experience levels of first authors in cases of publications with multiple authors.
Carlos Flavián;Alfredo Pérez-Rueda;Daniel Belanche;Luis V. Casaló
(2021)Unknown
(2022)Kristina Heinonen;Tore Strandvik
(2020)Diane A. Mollenkopf;Lucie K. Ozanne;Hannah J. Stolze
(2020)Gaby Odekerken-Schröder;Cristina Mele;Tiziana Russo-Spena;Dominik Mahr
(2020)Lia Patricio;Daniela Sangiorgi;Dominik Mahr;Martina Caic;Martina Caic
(2020)Sean Sands;Carla Ferraro;Colin Campbell;Hsiu-Yuan Tsao
(2020)Marco Opazo-Basáez;Ferran Vendrell-Herrero;Oscar F. Bustinza
(2021)Valentina Pitardi;Jochen Wirtz;Stefanie Paluch;Werner H. Kunz
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