Avishai Mandelbaum

Research.com Recognitions

• 2011 - Fellow of the Institute for Operations Research and the Management Sciences (INFORMS)

Overview

Best Publications

• Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects

  Noah Gans;Ger Koole;Avishai Mandelbaum

  1907
  Citations

• Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

  Lawrence D Brown;Noah Gans;Avishai Mandelbaum;Anat Sakov

  1168
  Citations

• Designing a Call Center with Impatient Customers

  O. Garnet;A. Mandelbaum;M. Reiman

  820
  Citations

• Queueing models of call centers: An introduction

  Ger Koole;Avishai Mandelbaum

  561
  Citations

• From project to process management: an empirically-based framework for analyzing product development time

  Paul S. Adler;Avi Mandelbaum;Viên Nguyen;Elizabeth Schwerer

  447
  Citations

• Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule

  Avishai Mandelbaum;Alexander L. Stolyar

  425
  Citations

• ON PATIENT FLOW IN HOSPITALS: A DATA-BASED QUEUEING-SCIENCE PERSPECTIVE

  Mor Armony;Shlomo Israelit;Avishai Mandelbaum;Yariv N. Marmor

  397
  Citations

• Strong approximations for Markovian service networks

  Avi Mandelbaum;William A. Massey;Martin I. Reiman

  375
  Citations

• Server Staffing to Meet Time-Varying Demand

  Otis B. Jennings;Avishai Mandelbaum;William A. Massey;Ward Whitt

  364
  Citations

• Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

  Sergey Zeltyn;Avishai Mandelbaum

  343
  Citations

• Staffing of Time-Varying Queues to Achieve Time-Stable Performance

  Zohar Feldman;Avishai Mandelbaum;William A. Massey;Ward Whitt

  302
  Citations

• Empirical evaluation of a queueing network model for semiconductor wafer fabrication

  Hong Chen;J. Michael Harrison;Avi Mandelbaum;Ann Van Ackere

  230
  Citations

• Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support

  Ety Zohar;Avishai Mandelbaum;Nahum Shimkin

  224
  Citations

• Staffing Many-Server Queues with Impatient Customers: Constraint Satisfaction in Call Centers

  Avishai Mandelbaum;Sergey Zeltyn

  223
  Citations

• Symmetric Statistics, Poisson Point Processes, and Multiple Wiener Integrals

  E. B. Dynkin;A. Mandelbaum

  208
  Citations

• Scheduling a multi class queue with many exponential servers: asymptotic optimality in heavy traffic

  Rami Atar;Avi Mandelbaum;Martin I. Reiman

  195
  Citations

• On Pooling in Queueing Networks

  Avishai Mandelbaum;Martin I. Reiman

  195
  Citations

• Multi-Project Scheduling and Control: A Process-Based Comparative Study of the Critical Chain Methodology and Some Alternatives:

  Izack Cohen;Avishai Mandelbaum;Avraham Shtub

  178
  Citations

• Service Engineering in Action: The Palm/Erlang-A Queue, with Applications to Call Centers

  Avishai Mandelbaum;Sergey Zeltyn

  176
  Citations

• Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing

  Galit B. Yom-Tov;Avishai Mandelbaum

  176
  Citations

• STAFFING OF TIME-VARYING QUEUES TO ACHIEVE TIME-STABLE PERFORMANCE UNABRIDGED VERSION: INTERNET SUPPLEMENT

  Z. Feldman;A. Mandelbaum;W. A. Massey;W. Whitt

  3
  Citations