D-Index & Metrics Best Publications

D-Index & Metrics

Discipline name D-index D-index (Discipline H-index) only includes papers and citation values for an examined discipline in contrast to General H-index which accounts for publications across all disciplines. Citations Publications World Ranking National Ranking
Engineering and Technology D-index 32 Citations 8,756 73 World Ranking 4892 National Ranking 42

Research.com Recognitions

Awards & Achievements

2011 - Fellow of the Institute for Operations Research and the Management Sciences (INFORMS)

Overview

What is he best known for?

The fields of study he is best known for:

  • Statistics
  • Computer network
  • Operating system

Avishai Mandelbaum mostly deals with Queueing theory, Queue, Operations research, Service and Telephone call. His work carried out in the field of Queueing theory brings together such families of science as Exploratory data analysis, Workload and Patient flow. The study incorporates disciplines such as Markov process, Real-time computing, Simulation, Capacity planning and Server in addition to Queue.

His biological study spans a wide range of topics, including Empirical research, The Internet and Consumer behaviour. Avishai Mandelbaum interconnects Discrete mathematics and Call management in the investigation of issues within Service. He has included themes like Engineering management, Function, Sociotechnical system, Capacity management and Marketing in his Telephone call study.

His most cited work include:

  • Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects (1096 citations)
  • Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective (679 citations)
  • Designing a Call Center with Impatient Customers (471 citations)

What are the main themes of his work throughout his whole career to date?

Avishai Mandelbaum mainly focuses on Queue, Operations research, Queueing theory, Server and Service. Avishai Mandelbaum has researched Queue in several fields, including Discrete mathematics, Real-time computing, Markov process and Simulation. In his research, he performs multidisciplinary study on Operations research and Staffing.

His Queueing theory research integrates issues from Scheduling, Reliability engineering, Data mining and Erlang. His Service study combines topics in areas such as Telephone call and Operations management. His research in Telephone call intersects with topics in Function and Engineering management.

He most often published in these fields:

  • Queue (37.65%)
  • Operations research (35.29%)
  • Queueing theory (34.12%)

What were the highlights of his more recent work (between 2016-2020)?

  • Service (18.82%)
  • Queue (37.65%)
  • Fluid models (3.53%)

In recent papers he was focusing on the following fields of study:

Avishai Mandelbaum spends much of his time researching Service, Queue, Fluid models, Server and Computer network. His Service research is multidisciplinary, incorporating perspectives in Appointment scheduling, Data-driven and Estimation. His Queue study often links to related topics such as Mathematical optimization.

Avishai Mandelbaum combines subjects such as Routing, Queueing theory, Real-time computing and Erlang with his study of Server. His studies deal with areas such as Control and Service system as well as Real-time computing. His research integrates issues of Network performance, Mathematical model, Bottleneck and Topology in his study of Fluid limit.

Between 2016 and 2020, his most popular works were:

  • Traveling time prediction in scheduled transportation with journey segments (50 citations)
  • Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing (17 citations)
  • Data-Driven Appointment-Scheduling Under Uncertainty: The Case of an Infusion Unit in a Cancer Center (4 citations)

In his most recent research, the most cited papers focused on:

  • Statistics
  • Computer network
  • Operating system

His primary scientific interests are in Service, Bus network, Queueing theory, Data mining and Operations research. His Service research includes themes of Appointment scheduling, Data-driven and Operations management.

This overview was generated by a machine learning system which analysed the scientist’s body of work. If you have any feedback, you can contact us here.

Best Publications

Commissioned Paper: Telephone Call Centers: Tutorial, Review, and Research Prospects

Noah Gans;Ger Koole;Avishai Mandelbaum.
Manufacturing & Service Operations Management (2003)

1743 Citations

Statistical Analysis of a Telephone Call Center: A Queueing-Science Perspective

Lawrence D Brown;Noah Gans;Avishai Mandelbaum;Anat Sakov.
Journal of the American Statistical Association (2005)

1040 Citations

Designing a Call Center with Impatient Customers

O. Garnet;A. Mandelbaum;M. Reiman.
Manufacturing & Service Operations Management (2002)

743 Citations

Queueing models of call centers: An introduction

Ger Koole;Avishai Mandelbaum.
Annals of Operations Research (2002)

517 Citations

Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule

Avishai Mandelbaum;Alexander L. Stolyar.
Operations Research (2004)

344 Citations

Server Staffing to Meet Time-Varying Demand

Otis B. Jennings;Avishai Mandelbaum;William A. Massey;Ward Whitt.
Management Science (1996)

325 Citations

Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue

Sergey Zeltyn;Avishai Mandelbaum.
Queueing Systems (2005)

313 Citations

ON PATIENT FLOW IN HOSPITALS: A DATA-BASED QUEUEING-SCIENCE PERSPECTIVE

Mor Armony;Shlomo Israelit;Avishai Mandelbaum;Yariv N. Marmor.
Stochastic Systems (2015)

308 Citations

Staffing of Time-Varying Queues to Achieve Time-Stable Performance

Zohar Feldman;Avishai Mandelbaum;William A. Massey;Ward Whitt.
Management Science (2008)

279 Citations

Adaptive Behavior of Impatient Customers in Tele-Queues: Theory and Empirical Support

Ety Zohar;Avishai Mandelbaum;Nahum Shimkin.
Management Science (2002)

202 Citations

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Best Scientists Citing Avishai Mandelbaum

Ward Whitt

Ward Whitt

Columbia University

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Ger Koole

Ger Koole

Vrije Universiteit Amsterdam

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Pierre L'Ecuyer

Pierre L'Ecuyer

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Alexander L. Stolyar

Alexander L. Stolyar

University of Illinois at Urbana-Champaign

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Xiaolan Xie

Xiaolan Xie

École des Mines de Saint-Étienne

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Yves Dallery

Yves Dallery

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Mor Harchol-Balter

Mor Harchol-Balter

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Shane Henderson

Shane Henderson

Cornell University

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Wil M. P. van der Aalst

Wil M. P. van der Aalst

RWTH Aachen University

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Assaf Zeevi

Assaf Zeevi

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Giovanni Peccati

Giovanni Peccati

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Avigdor Gal

Avigdor Gal

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Lawrence D. Brown

Lawrence D. Brown

Cornell University

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Fabrizio Maria Maggi

Fabrizio Maria Maggi

Free University of Bozen-Bolzano

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Wallace J. Hopp

Wallace J. Hopp

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David D. Yao

David D. Yao

Columbia University

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