Alex Douglas

Best Publications

• Measuring student satisfaction at a UK university

  Jacqueline Douglas;Alex Douglas;Barry Barnes

  993
  Citations

• Critical success factors of continuous improvement in the public sector: A literature review and some key findings

  Karen J. Fryer;Jiju Antony;Alex Douglas

  429
  Citations

• The development of a conceptual model of student satisfaction with their experience in higher education

  Unknown

  368
  Citations

• Corporate social reporting in Irish financial institutions

  Alex Douglas;John Doris;Brian Johnson

  318
  Citations

• The case for ISO 9000

  Alex Douglas;Shirley Coleman;Richard Oddy

  289
  Citations

• Integrated management systems in small and medium enterprises

  Alex Douglas;David Glen

  259
  Citations

• Understanding student satisfaction and dissatisfaction : an interpretive study in the UK higher education context

  Jacqueline Ann Douglas;Alexander Douglas;Robert James McClelland;John Davies

  246
  Citations

• Essential ingredients for the implementation of Quality 4.0: A narrative review of literature and future directions for research

  Michael Sony;Jiju Antony;Jacqueline Ann Douglas

  221
  Citations

• Waste Identification and Elimination in HEIs: The Role of Lean Thinking

  Jacqueline Ann Douglas;Jiju Antony;Alexander Douglas

  207
  Citations

• Does size matter for Six Sigma implementation?: Findings from the survey in UK SMEs

  Maneesh Kumar;Jiju Antony;Alex Douglas

  204
  Citations

• Lean six sigma in a call centre : a case study

  Alessandro Laureani;Jiju Antony;Alex Douglas

  186
  Citations

• Evaluating Teaching Quality

  Jacqueline Douglas;Alex Douglas

  162
  Citations

• Why quality management programs fail

  Muhammad Asif;Erik Joost de Bruijn;Alex Douglas;Olaf A.M. Fisscher

  123
  Citations

• Integration of continuous improvement strategies with Industry 4.0: a systematic review and agenda for further research

  S. Vinodh;Jiju Antony;Rohit Agrawal;Jacqueline Ann Douglas

  117
  Citations

• THE EFFECT OF ACADEMIC CULTURE ON THE IMPLEMENTATION OF THE EFQM EXCELLENCE MODEL IN UK UNIVERSITIES

  John Davies;Alex Douglas;Jacqueline Douglas

  117
  Citations

• Motivations, barriers and readiness factors for Quality 4.0 implementation: an exploratory study

  Michael Sony;Jiju Antony;Jacqueline Ann Douglas;Olivia McDermott

  116
  Citations

• Implementing the EFQM excellence model in a local authority

  Carol George;Fraser Cooper;Alex Douglas

  94
  Citations

• Maximizing the benefits of ISO 9000 implementation

  Alex Douglas;David Kirk;Carol Brennan;Arthur Ingram

  93
  Citations

• Observation : a lean tool for improving the effectiveness of Lean Six Sigma

  V. Arumugam;Jiju Antony;Alex Douglas

  92
  Citations

• The Move Towards Managerialism: Perceptions of staff in “traditional” and “new” UK universities

  Seng-Kiat Kok;Alex Douglas;Bob McClelland;David Bryde

  84
  Citations